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    • Thanks. So effectively you paid by cash. Please follow the link to understand your position when you pay by cash or you paid by bank transfer for a used car or anything else. Of course it's a bit late now – but you should bear in mind in the future and other people who visit this thread will also benefit. The dealer says that you were provided with a copy of the warranty. I think it would be worth asking the dealer the date upon which this warranty was emailed to you. In the meantime, your statutory rights will help you to the extent that you are entitled to buy an item – even a second hand car – which is of satisfactory quality and remain that way for a reasonable period of time. What is "satisfactory quality" depends on all of the circumstances of the transaction. Although this car was very cheap, it was comparatively low mileage for a car of that age. It seems to me that for it to pack up so seriously after only about eight months of ownership and only 200 miles or so, that it was not satisfactory quality. You have had some benefit from it. Even though you only drove for 200 miles or so, that was your choice and you could have driven it more if you had wanted – even though this might have meant that the gearbox would have packed up earlier – but you will never know. We will say that you have had eight months of benefit from it.  This means that you wouldn't be entitled to recover 100% of the purchase price. You would be entitled to recover a reduced some to reflect the use you have had from the cart. If we say that a car of that value/age/mileage should normally have lasted you for, say, three years without any serious defects emerging, then we can say that you have probably had something like about 30% of the use. This would suggest that you would be entitled to recover about 65% or so of the purchase price. In principle this would mean that you might be justified in thinking about claiming about £1700. Of course we don't know what the warranty says. Whether it really does exclude work on automatic gearboxes. The reason it will be interesting to see the warranty and to understand what it provided for is that there is an outside chance that instead of relying on your statutory rights, we might be able to say that as you didn't know what the warranty was about, you are reasonable in assuming that it covered automatic gearboxes. Did you pay an additional sum for the warranty? Or was it part of the deal? I think we need to know more about the cost of repairs to understand whether a repair would cost less than £1700 in which case it might be worthwhile claiming for that – or whether a repair would cost more than £1700 in which case it would make economic sense to recover the £1700 and then move on. So I think that we need to understand when was the warranty apparently sent to you? We need to see the warranty. We need to understand what the cost of repairing the vehicle might be.  
    • With only 12% of Tesco Bank current accounts used as primary accounts, the organisation will discontinue this service from 30 November 2021View the full article
    • Roughly it’s only done about 200 miles since I’ve had it . It was a cash loan and then we bought the car with the cash . 
    • Please notice that I've restructured your post in order to introduce spacing to make it more readable – especially on a small screen. So you bought a car and even before you collected it you had to pay an extra £240 to have a cam belt replaced. So we can say that you paid about £2700 for the car. How many miles has it done since it was bought? Are you able to tell us? When you say you took a loan out for the car, was the loan specifically provided by the lender for the purchase of the car? Or was it a cash loan and you then went on to spend the cash on the car?   Also do I understand that the dealer is proposing to sell the car for a certain amount of money and then to help you buy a new one with you making up the difference from your own funds?
    • Had the cam belt changed before we collected it on 3.12.2020. We stated we never had a warranty and he said oh it should’ve been emailed to you. But I never had it.  Fault is , when driving in auto it switched into manual ( which has only 3 gears ) when you turn ignition off them back on it goes back into auto but happens again after a while and on the display it says check gearbox and a spanner comes up. We took it back to garage they drive round in it all week apparently and it never happened so we had it back and then it then started juddering and cutting out completely and i took pics this time of the error message . Took it back to garage and he said it was the actuator. The car is still at the garage as not sure how to process further . My partner took out a loan for the car but paid on his card . 67,611 miles when bought and I’ve hardly driven it . 
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no heating or hot water for 11 days and have 6 month old son. what can i do?

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we have been ringing them for days lads.. yes the pump has been broken since the 16/12 they were coming to fix it on the 18/12 and came on afternoon and they said morning... we werent in. we then rang on the 19/12 and said we be in all day thurs 21/12 and then noone been since then. we have temporary blow heaters which are no good for my son. im just looking for advice

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The only other thing I can suggest is that you ring first thing in the morning and ask if they are coming today, if they say no then tell them they are putting a six month old baby at risk and you are going to get your own plumber and send the bill to them, then ring a plumber.

If it's just the pump, they are standard fitting so all plumbers will have one.

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I would suggest phoning the home housing groups Repairs Number 0345 141 4663 this is also for Out of Hours as well but when you report the repair inform them that this repair was reported on XX/XX/ 2012 ,and the repair is still not completed, with no updates on the repair status nor any agreement by you agreeing to an extension of the repair time limit, nor have you been offered temporary heating as still now heating nor hot water and you are reporting the same repair again and require the following information:


* The category the repair is classed as.

* The time limit for repair completion.

* Does this repair come under the "Right to Repair.


As you have no heating nor hot water - Home housing should have provided you with at the least temporary heating until repair complete, as for hot water they will say you can boil a kettle or a pan of hot water.


You need to make a Formal Complaint to Home about this repair as you should also be kept up to date with the repairs status and if it is going to pass the reapirs time limit they should also inform you of this and ask to extend that repair time limit which obviously they have not.


When you write to them (always get proof of posting and keep a good paper trail) and also request the following documents:


1. The Repairs Policy and Procedure.

2. Breakdown of the Different Repairs Categories.

3. Procedure if a tenant has no heating and how temporary heating is to issued in these circumstances.

4. Compensation Claim form due to the extra electrical cost of heating their property with no temporary heating issued but having to purchase own electrial heaters(you may not have but they dont know that).

5. Complaints Procedure.

6. Copy of The Right to Repair - As Per The Secure Tenants of Local Authorities - Right to Repair - Regulation 1994


You also require to know why the housing has failed in its duty to keep you up to date with the status of this repair as having no heating at this time of year with no communication or when it will be completed nor temporary heating Home has failed in its duty of care to its tenant.


Also have a good read of their Service Standards (See PDF) and just think during your repair have they done as stated in these standards as when I looked at it their are a few standards to use against them.


This PDF will be useful:

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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