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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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no heating or hot water for 11 days and have 6 month old son. what can i do?


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we have been ringing them for days lads.. yes the pump has been broken since the 16/12 they were coming to fix it on the 18/12 and came on afternoon and they said morning... we werent in. we then rang on the 19/12 and said we be in all day thurs 21/12 and then noone been since then. we have temporary blow heaters which are no good for my son. im just looking for advice

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The only other thing I can suggest is that you ring first thing in the morning and ask if they are coming today, if they say no then tell them they are putting a six month old baby at risk and you are going to get your own plumber and send the bill to them, then ring a plumber.

If it's just the pump, they are standard fitting so all plumbers will have one.

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Hi

 

I would suggest phoning the home housing groups Repairs Number 0345 141 4663 this is also for Out of Hours as well but when you report the repair inform them that this repair was reported on XX/XX/ 2012 ,and the repair is still not completed, with no updates on the repair status nor any agreement by you agreeing to an extension of the repair time limit, nor have you been offered temporary heating as still now heating nor hot water and you are reporting the same repair again and require the following information:

 

* The category the repair is classed as.

* The time limit for repair completion.

* Does this repair come under the "Right to Repair.

 

As you have no heating nor hot water - Home housing should have provided you with at the least temporary heating until repair complete, as for hot water they will say you can boil a kettle or a pan of hot water.

 

You need to make a Formal Complaint to Home about this repair as you should also be kept up to date with the repairs status and if it is going to pass the reapirs time limit they should also inform you of this and ask to extend that repair time limit which obviously they have not.

 

When you write to them (always get proof of posting and keep a good paper trail) and also request the following documents:

 

1. The Repairs Policy and Procedure.

2. Breakdown of the Different Repairs Categories.

3. Procedure if a tenant has no heating and how temporary heating is to issued in these circumstances.

4. Compensation Claim form due to the extra electrical cost of heating their property with no temporary heating issued but having to purchase own electrial heaters(you may not have but they dont know that).

5. Complaints Procedure.

6. Copy of The Right to Repair - As Per The Secure Tenants of Local Authorities - Right to Repair - Regulation 1994

 

You also require to know why the housing has failed in its duty to keep you up to date with the status of this repair as having no heating at this time of year with no communication or when it will be completed nor temporary heating Home has failed in its duty of care to its tenant.

 

Also have a good read of their Service Standards (See PDF) and just think during your repair have they done as stated in these standards as when I looked at it their are a few standards to use against them.

 

This PDF will be useful:

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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