Tesco Travel money

[accesspwd]

Can someone give me some help or advice please

 

Not sure where to post this so hoping this is the correct place

 

Last week I went onto the Tesco Travel website to buy some currency (Euro's). I went through the order and spent £500 but the order declined for some reason, however Tesco have still tried to request the money from the back - Because of this the bank have reserved the £500 stopping me getting access to it.

 

Ive called Tesco who just apologised and said they will do something on their systems to tell the bank the un-restrict the money

 

Ive checked again this morning and I still cant get access to the funds, I have spend £8 on phone calls to Tesco already (so much for finding the best exchange rate after spending so much on calls)

 

Main issue is.... Im flying out Saturday and without this money I cant go anywhere

 

Help!

 

Thanks in advance

[citizenB]

Doesnt give much confidence for Tesco entering the banking industry does it.

[accesspwd]

I know I didnt expect such a botch job

[citizenB]

Will their systems be working over the public holiday ? TBH, I am not quite sure what you can do that wont take time. Perhaps an email to the CEO of Tesco to advise that this is going to wreck your holiday if it isnt sorted and soon and that you require compensation for the inconvience.

 

It would be good if you knew which Bank cause the original transaction to be declined.

[BRIGADIER2JCS]

I would suggest getting into his bank as soon as they open tomorrow require them to release the £500 so he can get his currency then.

[MARTIN3030]

Yes bank would be quickest option.They are often reluctant to reverse the transaction without some proof that the recipient has agreed.

You need to tell them that you are giving the bank an instruction and they are required to act on it.

They are likely to say that if the request comes back they will have to honour it etc etc.

If you have any proof of comms with Tesco-take this with you.

[accesspwd]

Thank you Martin

 

No luck from the bank yet and the funds are still held

 

Ive sent an email to the director of Tesco Bank but no doubt that will just be passed to someone to deal over the next few days..Holiday in 2 days... doesnt look promising ill get it

 

I literally cant go on holiday without the funds being given back to me, can I claim the holiday costs back from Tesco, or would that be a complicated process?

[MARTIN3030]

The bank is telling porkies if they are saying they cannot reverse the transaction.

They will usually tell you to wait,as if the recipient does not collect the funds in a few days,it is then made available to you to draw on.

Did you go down to your bank in person ?

[BRIGADIER2JCS]

The bank cannot refuse to reverse the payment immediately, maybe phone Tesco Bank early am or now give them the banks contact name and phone number and tell em to sort it.