Orange demand i have to pay £2500!! for calls on stolen phone.......

[David Parry]

Hello All I Need Your Help!!

 

Last week I had my Phone stolen from me while on my Uni christmas night out. However, i Thought I had just mis-placed it so didn't cancel the contract for a few days hoping it would turn up somewhere.

 

Yesterday I contacted Orange to see if the person who had stolen my phone had made any international calls...I was told in the space of 2-3 days £2500 had been spent on my phone and that I had to pay it all back.

 

I asked them... Considering my monthly payments are around £12 .. How come when they saw that my phone had made say £50 worth of calls, that they didn't cancel it or at least contact me on my home phone number or e-mail??

 

I was told that sometimes the computerised system can't keep up with all the data from all the people who use Orange in the UK and doesn't always detect faults such as this.

 

However, I was also told straight after the above, that the £2500 had been accumulated over a matter of around 2-3 days, so they obviously knew that it was happening.

 

I need any advice you can give me!, I am the victim of a crime (my phone being stolen) and I'm being faced with the charges, it doesn't seem quite fair does it?

 

As a 20 year old lad In his first year of University there is no chance I will be able to pay it back..I want to take this as high as I can to ensure I don't have to pay any of it and any help you can give me would be truley truley appriciated.

 

Thank you & Best wishes!!

 

David Parry

[belfast4]

Hello All I Need Your Help!!

 

 

 

Last week I had my Phone stolen from me while on my Uni christmas night out. However, i Thought I had just mis-placed it so didn't cancel the contract for a few days hoping it would turn up somewhere.

 

 

 

Yesterday I contacted Orange to see if the person who had stolen my phone had made any international calls...I was told in the space of 2-3 days £2500 had been spent on my phone and that I had to pay it all back.

 

 

 

I asked them... Considering my monthly payments are around £12 .. How come when they saw that my phone had made say £50 worth of calls, that they didn't cancel it or at least contact me on my home phone number or e-mail??

 

 

 

I was told that sometimes the computerised system can't keep up with all the data from all the people who use Orange in the UK and doesn't always detect faults such as this.

 

 

 

However, I was also told straight after the above, that the £2500 had been accumulated over a matter of around 2-3 days, so they obviously knew that it was happening.

 

 

 

I need any advice you can give me!, I am the victim of a crime (my phone being stolen) and I'm being faced with the charges, it doesn't seem quite fair does it?

 

 

 

As a 20 year old lad In his first year of University there is no chance I will be able to pay it back..I want to take this as high as I can to ensure I don't have to pay any of it and any help you can give me would be truley truley appriciated.

 

 

 

Thank you & Best wishes!!

 

 

 

David Parry

 

 

 

 

 

I do not understand why you would not have phoned orange immediately and had the sim card barred, had the phone then turned up you could have got a new sim card or your own one turned back on. I think you have been very foolish in not reporting to orange that it was lost.

[BRIGADIER2JCS]

Hi welcome to Cag, the problem here is that you did not report this loss immediately and I suspect that there is a clause in the contract regarding the time scale reporting this.

 

Is this purely data useage?

 

Your only way foreward is to write to Orange and give your reasons for considering that the debt is not yours I agree that the system should have picked up on the massive over useage maybe a £100 or so could be over looked by the monitoring system but this is far too much.

[David Parry]

Agreed that it was foolish to not report it missing straight away that was my mistake,, but surely they cannot charge me that much!! i have lost all faith in humanity if i have to pay it all back! Are there any other companies that can help me with my problem that you know of??

[BRIGADIER2JCS]

As said yuo will have to write, no e-mails or phone calls so as to keep a proper paper trail, cannot think how any company other than a form of solicitors would be able to help.

 

We do have Orange company reps here I will try to alert one for you, but it is holliday time, so contact may not be quick.

[David Parry]

Cheers mate if you could alert the Orange people that'd be great!! Im willing to take this right to the top, i've alrede alerted newspapers and radio stations about my problem, as u can tell im bloody desperate!! Id happily go to court if i had to

[BRIGADIER2JCS]

Cheers mate if you could alert the Orange people that'd be great!! Im willing to take this right to the top, i've alrede alerted newspapers and radio stations about my problem, as u can tell im bloody desperate!! Id happily go to court if i had to

I've alerted the site team so hopefully we may here something soon.

[goodwill]

David,

 

I really do believe that in many cases people like you are being robbed by the NetworKs. You may want to look into this deeper.

 

When you say 'international calls' it's possible these calls are not genuine international calls. They may be 'premium rate calls' that are using international numbers that have been set aside for that purpose. If they are then they are 'revenue share' numbers that Orange is profiting from.

 

The crook that stole your phone and called the numbers will be the same person that 'owns' the numbers.

 

If the calls show abnormal call patterns that indicates they were being made to generate Artificial Inflated Traffic (AIT) then Orange will have clauses in their carrier interconnect billing agreements to not pass on this revenue and even 'claw back' any revenue that has already been paid.

 

There is absolutely no reason why you or Orange or anybody should have to be out of pocket due to this kind of criminal activity.

 

Could you post the numbers that were called and the times and durations.

[David Parry]

Thanks people! you guys are helping me to calm down a bit and realise its not the end of the world...

 

as for the numbers, times and durations and do not know that now, but will ring up tomorro and find out then post it back on here..?

 

you seem to know what you're talking about so yehman i wanna keep you close!

[David Parry]

0021623541053 - this number keeps calling me, I haven't answered any of the calls, any ideas who it could be?

[BRIGADIER2JCS]

0021623541053 - this number keeps calling me, I haven't answered any of the calls, any ideas who it could be?

 

Turns up nothing on my search.

Call the number from and landline and with hold your number.

[locutus]

As said yuo will have to write, no e-mails or phone calls so as to keep a proper paper trail, cannot think how any company other than a form of solicitors would be able to help.

 

We do have Orange company reps here I will try to alert one for you, but it is holliday time, so contact may not be quick.

 

Orange reps are few and far between on CAG. I believe they are active on twitter, but only rarely appear here on CAG.

 

Goodwill's suggestion is the best... There is a good chance that the number that the thieves called was for profit, and Orange share this profit, so they are wanting to benefit from this robbery.

[IdaInFife]

That's an International number.

[BazzaS]

Turns up nothing on my search.

Call the number from and landline and with hold your number.

 

00216 is Tunisia ......

002162 includes Bizerte, Nabeul and Zaghouan

http://countrycode.org/tunisia

Edited December 24, 2012 by BazzaS