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Hi

 

I bought a jacket in Glasgow Debenhams last weekend. It was fairly expensive, for me at least, £110. Its never actually been worn yet, but my partner was looking at it and noticed stitching is burst around the inside pocket. To be fair I had never noticed this when I tried on in the store. I did look at the out side and under the sleeves but not on the inside.

 

I took back to my local store in Falkirk, however they dont sell the jacket. Staff member said they could send it away to get fixed. I reasonably believe if spending that money on a jacket I dont want it repaired, however they said that was the company policy, which sounds totally ridiculous to me.

 

Initially I was looking to exchange, which I explained to the member of staff, however now I'm so peaved off I'm thinking I want a refund and I'll get a jacket elsewhere.

 

I'm going to go through to Glasgow tomorrow assuming but would appreciate if someone could explain what my rights are rather than what Debenhams want them to be.

 

Thanks in advance

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i would expect an exchange or a credit note if they can no longer supply you with the same product, i could imagine after having the item for a week it would be hard to prove it has not been worn on grounds for a full financail refund ! does the item still have the tag on ?

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I would presume that that would stand as not being worn and fully entitled to a full refund under faulty goods

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how did you pay?

 

dx


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Refunds are not very reliable. Take it back with the receipt and ask for a refund that works.

 

Hammy


40 years at the pointy end of the motor trade. :eek:

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Faulty goods entitle you to a full refund. If you paid by card they should refund back to the funding source by cancelling the original payment. make sure you have your receipt so they can trace the original transaction

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