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Jakena

Ordered item online, and its been lost, but won't give me a refund for 28 days.

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Hi,

 

I've ordered quite an expensive rug online from a retailer, however twice they said they would give me a refund when it didn't arrive by the date and it said the courier had lost it.

 

Each time they phoned to tell me that the courier had forwarded it to another courier as the item was so large.

 

Finally last weekend they told me again that they would refund me my money as it still didn't arrive by the latest delivery date they had given me.

 

However it seems they don't process refunds straight away and have told me they have a backlog and it will take up to 28 days while their claims department investigate it and issue the refund as they can't do it from customer services and can't even send me a replacement item, i would have to reorder it if i want it again which i cant do because they haven't given me the refund.

 

I've asked to be kept updated with this and they called me back again today a week later to say my refund request has been passed on, but it hasn't been looked at yet.

 

This is kind of annoying as its actually the company I work for and they seem to be following the same process for refunds as they would do with companies they have to make the items and buy them.

 

Is there anything I can do expediate this refund, or are they in their rights to make me wait another 28 days for my refund, on top of the originally 2 weeks I was waiting for my item to be delivered which should have arrived in 3 days.

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how much did you pay and how did you pay it?

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If you paid for it with your credit card, then you can do a charge back or make a claim through them.


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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The rug was £80 plus £3.50 P&P. This is a lot of money for me and a christmas present. I paid with my debit card so I'm not sure I can do a charge back that way.

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The rug was £80 plus £3.50 P&P. This is a lot of money for me and a christmas present. I paid with my debit card so I'm not sure I can do a charge back that way.

 

Some banks will do a debit card chargeback.

 

Get in touch with them and tell them the goods have not arrived and ask them to do a chargeback.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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