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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Well Done to Hearts, can't stop winning.

 

Rangers at Tynecastle next week, 6 points clear at the moment, a draw might do me :)

 
 

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RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Brings a tear to my eyes this, after gubbing Hibs 5-1 in the Scottish Cup Final :)

 

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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A seven year old boy was at the centre of a courtroom drama yesterday when he challenged a court ruling over who should have custody of him. The boy has a history of being beaten by his parents and the judge initially awarded custody to his aunt, in keeping with the child custody law and regulations requiring that family unity be maintained to the degree possible.

 

The boy surprised the court when he proclaimed that his aunt beat him more than his parents and he adamantly refused to live with her. When the judge suggested that he live with his grandparents, the boy cried out that they also beat him. After considering the remainder of the immediate family and learning that domestic violence was apparently a way of life among them, the judge took the unprecedented step of allowing the boy to propose who should have custody of him.

 

After two recesses to check legal references and confer with child welfare officials, the judge granted temporary custody to the England Football team, whom the boy firmly believes are not capable of beating anyone.

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3-1 to England, didn't see it but believe England were very good :)

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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3-1 to England, didn't see it but believe England were very good :)

 

 

good game, good goals :)

but, can we do it in a tournament!

 

 

sturridge injured again! cant blame england anymore :) time to bring a striker in from the u21/18's, got to be better than current crop?

IMO

:-):rant:

 

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'birds of a feather flock together'....whelan and mackay?

 

chelski on for another win, is it all over already?

 

fulham lost, brum on for a win. hearts win again v rangers.

IMO

:-):rant:

 

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We played poorly, but have for some weeks. We can't even do the basics, no pattern of play, play a 'dimond formation' just not working, need to go back to 4-4-2 or even 4-3-3. At least Hearts won, I just can't lose. Well done to Birmingham.

 

'birds of a feather flock together'....whelan and mackay?

 

chelski on for another win, is it all over already?

 

fulham lost, brum on for a win. hearts win again v rangers.

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pleasing result, but because of the bournemouth debacle we really need to improve our goal difference

 

as it looks like it could be very tight at the wrong end of the table

 

come next May

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Any help I am able to give is from my own experience only. Should you have any doubt you should contact a qualified professional.

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Things aren't going Liverpool's way, but that can all change, what is positive is he's sticking to 4-3-3. Rodgers takes ownership for the loss, a rare quality.

 

poor lfc lose again, in trouble! brent around 8/1 for the sack. koeman 10/1 to replace, another signing from soton :)
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Things aren't going Liverpool's way, but that can all change, what is positive is he's sticking to 4-3-3. Rodgers takes ownership for the loss, a rare quality.

 

 

give him his due credit for last season making the best of his attacking players (not the defence :) ). but, to stick to the same play, wld needed to have spent well on another decent striker (plus just a couple of others) rather than a la spurs on every tom, dick, and harry, and trying to satisfy his ego re balo. he knew that it was suarez's last season and wld be going. :)

IMO

:-):rant:

 

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Much of last season's success was Suarez's work rate, he was all over the pitch, defending from the front and movement without the ball, quality of finishing and vision and we're talking about for 90 minutes. Sometimes it seemed like you had 12 players on the pitch.

 

give him his due credit for last season making the best of his attacking players (not the defence :) ). but, to stick to the same play, wld needed to have spent well on another decent striker (plus just a couple of others) rather than a la spurs on every tom, dick, and harry, and trying to satisfy his ego re balo. he knew that it was suarez's last season and wld be going. :)
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Has he scored against Liverpool?:madgrin:

 

:)

if only we had bought someone like that, in place of the departed (who btw scored his first barca goal last night) :)

he (aguero) might have been 'handed' the chances but he still had to put them away, quality that can make all the difference. how much did he cost?

IMO

:-):rant:

 

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We've spent loads on strikers in recent years, the only ones to live up to expectations Saha and Zamora for his all round play.

 

Vela would have done well for Liverpool. Classy player.

 

:)

if only we had bought someone like that, in place of the departed (who btw scored his first barca goal last night) :)

he (aguero) might have been 'handed' the chances but he still had to put them away, quality that can make all the difference. how much did he cost?

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time to replace the scouts, yours and ours :)

 

we did well getting sturridge and suarez for what they cost. but, if a decent striker is not available for those prices, then if have the money (as we did) then need to pay more, rather than less on a player who is proven to be not that good in the prem. as well as not spending loads on one season wonders. :)

lfc tonight, shld be interesting.

IMO

:-):rant:

 

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PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

Any help I am able to give is from my own experience only. Should you have any doubt you should contact a qualified professional.

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