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    • Part of the Hermes' business model – they sell you a delivery service then botch it and then try to deny responsibility. They sell you an insurance – and then try to renege on it but keeping the money – they then make you work for nearly 5 months to get your money – and then in the end they pay you out but they try to keep back the money you spent trying to get your money back – which is really just enforcing their so-called insurance policy. This is dishonest. It is very clearly cheating their customers. I don't believe that the senior executives don't know about it. But hey, what do they care?
    • Excellent. Well done. I'm pleased for you. Yes they always try to claw back something – to satisfy their sense of pride. The money should get to you pretty quickly – they obviously don't use Hermes to deliver it.   Thanks in advance for any donation – but wait until you get the cash before you start chucking it around!
    • Well done and thank you for coming back to update us.   Thank you also for the donation, much appreciated.   HB
    • Delighted to report back that I have won my money back.    Minus the £25 claims fee but I did try (I pointed out that this amount is negligible to a huge company but a lot to me).    The whole mediation process was completed within 30 minutes, with a bit of back and forward between mediator, Hermes and myself.    The mediator was excellent and didn't put any pressure on me.    I am really pleased, it's been a long slog and very stressful, but I'm glad I persevered.    Thank you so much to everyone here for their help in getting through this! I'll be making a donation as your support is much appreciated, particularly @BankFoddermany thanks 
    • But surely shes got a point that they havent sent the t&c and prescribed terms means its not a true copy of the agreement? i thought that meant they cant proceed to court if they dont provide that stuff mentioned above
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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All liverpool have to do now is beat Norwich, and have chelsea lose or draw and the titles pretty much theirs.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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All liverpool have to do now is beat Norwich......

 

:) another suarez hat trick v norwich? what are the odds on that?

IMO

:-):rant:

 

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:) another suarez hat trick v norwich? what are the odds on that?

 

 

now around 7/1. thought it wld be better than that!

how about sterling or coutinho at around 66/1?

:)

IMO

:-):rant:

 

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Have Liverpool got the bottle ?

 
 

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People keep asking that and they've proved it time and time again. The games against arsenal, spurs, Everton, at old Trafford and man city.

 

Thing is Jose likes to stifle the game, play slowly and bore the hell of the spectator. If he tries to play for the draw at anfield, that will suit us as they need the win. If he comes and attacks us, that will also suit us, just like it did versus city.

 

I don't think city or Chelsea, if they win it, can truly say they deserve it.

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Have Liverpool got the bottle ?

 

 

so far, yes. :) looking like have got the magnum :)

 

 

classless chelski (jose) spitting sour grapes out again :)

IMO

:-):rant:

 

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apparently they timed it just right; apparently failure to qualify for champs league (now imposs after defeat to the toffees) reduces the compensation package ?

shame though, as he prob would've kept manure mid table :)

IMO

:-):rant:

 

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It's all to do with expectations, at Everton they had none, but Man Utd have plenty, all to do with recent history, Liverpool have none at the moment, when they do have some then we will see.

 

apparently they timed it just right; apparently failure to qualify for champs league (now imposs after defeat to the toffees) reduces the compensation package ?

shame though, as he prob would've kept manure mid table :)

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:)

lfc do have expectations now, as always, and they've proven themselves regardless this season. yes, next season will be challenging but thats what we want.

its mostly moyes. as posted before, see how everton are doing with virtually the same players with the same 'expectations' but a different manager.

manure players no doubt also to blame

IMO

:-):rant:

 

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No but he will instill some fight into the squad. I hope Chelsea do the business on Saturday.:-)

 

Ah, you like the French Farmers then:madgrin:
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.. I hope Chelsea do the business on Saturday.:-)

 

 

so do i, then they'll be more tired for their game at anfield on sunday :)

IMO

:-):rant:

 

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Well it's on Saturday on my Sony Playstation a 3-0 hiding, the Reds turned over by the Blues :madgrin:

 

so do i, then they'll be more tired for their game at anfield on sunday :)
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..., wonder how Chelsea will do tnite...

 

 

 

hopefully they'll do enough to be more interested in the return leg then the game on sunday. which they'll be further knackered for after doing some business on saturday. :)

then get to the final, then get whipped by ......

but, atletico is my outside bet :)

IMO

:-):rant:

 

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It wasn't just no. 8, it was a collective, of high kicks, shin kicks, head knocks, even the goalie wasn't safe.

 

A thought, how is it you can be 36 ish not really played football, be Manager of two teams and told to go early with 10 mil from each club. If you can play Fifa online you too could achieve this goal:madgrin:

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Runners up isn't as bad as it sounds, still a long way to go:-)

 

Well it's on Saturday on my Sony Playstation a 3-0 hiding, the Reds turned over by the Blues :madgrin:
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a game too far for lfc, we didn't seem to have the usual 'blitzkrieg', and mistake cost us again! good game though, typical well played jose tactics.

and, city already one up!

the pundits cursed us :)

IMO

:-):rant:

 

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