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118118 Rip Off - Advice needed

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I have just received my latest BT telephone bill only to find that I have been billed from £21.00 for a call duration of less than 13 minutes made to the Directory Enquiries company 118118.


I called requesting the telephone number for a local bank and the call to 118118 lasted no more than about a minute,


however I did accept their offer to connect me (obviously a big mistake).


I was at no time during this called told by the 118118 operator of the cost per minute for the connection.


Is there anything I can do or anyone to complain to about these thieves.


Thanks in anticipation of your replies



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I think that you need to begin by doing it again and recording the call. If there is no warning given on the recorded call then I think that you can then go into attack mode. Also the recording would be very useful for others in the same position.

Don't forget that you don't need to give any warning of the recording - and of course, you shouldn't

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