BAYV - spoofing me on hidden warranty payments still owed

[Julie694]

Problem with buy as you view

 

 

I have been a customer of this company for quite a few years,

I have luckily not had any problems with the company until now.

 

I have always made my payments on time and have never been in arrears.

 

For the past month I have been receiving calls from buy as you view wanting me to buy something else,

 

I have told them I do not wish to has there is nothing else I need and I am just going to pay off the account.

 

My collector called this morning and I asked him what my final payment was, he informed me 91.00 pounds,

I told him I would make my 8 week payment of 53.00 pounds and pay the other 38.00 next month early to clear off the account and have the box removed from my TV.

 

I was then informed by him that this would not pay off the account has warrenty would then need to be paid so I would still have to make payments.

 

I questioned him on what this was exactly has I was under the impression that warrently and insurance ect was part of my 8 weekly payment plan,

I could not get a straight answer from him,

he kept giving me a lot of waffle about he cannot tell me exactly how much more I would have to pay because warrenty payments do not show up on his little computer.

 

So the gist of it was I still had payments to make but he didn't know for how much or how long.

 

Please can anyone give me any advice about these hidden payments etc. Thankyou.

[dx100uk]

cancel and reclaim their USELESS warranty and if you got the other useless OSC or whatever

 

get that back too

 

they prob OWE YOU>

 

dx

[BAYV]

Dear Julie 694

 

I can assure you that your final payment will close your account and there will be no further payments, if you can email me directly I will happily provide you final payment amounts again but there will be no ongoing costs and we will remove the meter.

 

I am unsure why this was not provided by your agent

 

You can call me directly on 01656 754522

 

or Email me on

 

[email protected]

 

Kind Regards

 

Graham Clarke

 

Problem with buy as you view

 

 

I have been a customer of this company for quite a few years,

I have luckily not had any problems with the company until now.

 

I have always made my payments on time and have never been in arrears.

 

For the past month I have been receiving calls from buy as you view wanting me to buy something else,

 

I have told them I do not wish to has there is nothing else I need and I am just going to pay off the account.

 

My collector called this morning and I asked him what my final payment was, he informed me 91.00 pounds,

I told him I would make my 8 week payment of 53.00 pounds and pay the other 38.00 next month early to clear off the account and have the box removed from my TV.

 

I was then informed by him that this would not pay off the account has warrenty would then need to be paid so I would still have to make payments.

 

I questioned him on what this was exactly has I was under the impression that warrently and insurance ect was part of my 8 weekly payment plan,

I could not get a straight answer from him,

he kept giving me a lot of waffle about he cannot tell me exactly how much more I would have to pay because warrenty payments do not show up on his little computer.

 

So the gist of it was I still had payments to make but he didn't know for how much or how long.

 

Please can anyone give me any advice about these hidden payments etc. Thankyou.

[dx100uk]

please update the thread with the outcome

 

and dont forget...

 

if you didn't know you were being charged the insurances GET THEM RECLAIMED.

 

you DO NOT have to have them.

[BAYV]

Dear Julie,

 

I am sorry to hear you are having issues establshing an accurate account balance, if you could please email [email protected] and provide her with your account details, then Elaine will assist you with this. Elaine is a senior member of the management team at Buy as you View and will ensure this matter is resolved.

 

Kind regards

BAYV

Edited December 21, 2012 by BAYV

[Julie694]

I have just sent an email to the above link. Will keep informed. Thankyou.

[MARTIN3030]

Any news on this yet ?

[BAYV]

MARTIN3030

 

As I stated in our post (104) there would be nothing owing after the final payment the account is now settled the customer account manager had made a mistake and was reviewing the wrong data.

 

Kind Regards

BAYV

[Julie694]

After I sent an email to Elaine Mockler I received a speedy email in return giving me a closing account balance of 41.00 but she will put on my file that final payment will be 38.00 as that is the amount I was originally given. Thank you to everyone for your replies and to bayv for looking into this matter, much appreciated.