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Julie694

BAYV - spoofing me on hidden warranty payments still owed

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Problem with buy as you view

 

 

I have been a customer of this company for quite a few years,

I have luckily not had any problems with the company until now.

 

I have always made my payments on time and have never been in arrears.

 

For the past month I have been receiving calls from buy as you view wanting me to buy something else,

 

I have told them I do not wish to has there is nothing else I need and I am just going to pay off the account.

 

My collector called this morning and I asked him what my final payment was, he informed me 91.00 pounds,

I told him I would make my 8 week payment of 53.00 pounds and pay the other 38.00 next month early to clear off the account and have the box removed from my TV.

 

I was then informed by him that this would not pay off the account has warrenty would then need to be paid so I would still have to make payments.

 

I questioned him on what this was exactly has I was under the impression that warrently and insurance ect was part of my 8 weekly payment plan,

I could not get a straight answer from him,

he kept giving me a lot of waffle about he cannot tell me exactly how much more I would have to pay because warrenty payments do not show up on his little computer.

 

So the gist of it was I still had payments to make but he didn't know for how much or how long.

 

Please can anyone give me any advice about these hidden payments etc. Thankyou.

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cancel and reclaim their USELESS warranty and if you got the other useless OSC or whatever

 

get that back too

 

they prob OWE YOU>

 

dx


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Dear Julie 694

 

I can assure you that your final payment will close your account and there will be no further payments, if you can email me directly I will happily provide you final payment amounts again but there will be no ongoing costs and we will remove the meter.

 

I am unsure why this was not provided by your agent

 

You can call me directly on 01656 754522

 

or Email me on

 

graham.clarke@bayv.co.uk

 

Kind Regards

 

Graham Clarke

 

Problem with buy as you view

 

 

I have been a customer of this company for quite a few years,

I have luckily not had any problems with the company until now.

 

I have always made my payments on time and have never been in arrears.

 

For the past month I have been receiving calls from buy as you view wanting me to buy something else,

 

I have told them I do not wish to has there is nothing else I need and I am just going to pay off the account.

 

My collector called this morning and I asked him what my final payment was, he informed me 91.00 pounds,

I told him I would make my 8 week payment of 53.00 pounds and pay the other 38.00 next month early to clear off the account and have the box removed from my TV.

 

I was then informed by him that this would not pay off the account has warrenty would then need to be paid so I would still have to make payments.

 

I questioned him on what this was exactly has I was under the impression that warrently and insurance ect was part of my 8 weekly payment plan,

I could not get a straight answer from him,

he kept giving me a lot of waffle about he cannot tell me exactly how much more I would have to pay because warrenty payments do not show up on his little computer.

 

So the gist of it was I still had payments to make but he didn't know for how much or how long.

 

Please can anyone give me any advice about these hidden payments etc. Thankyou.

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please update the thread with the outcome

 

and dont forget...

 

if you didn't know you were being charged the insurances GET THEM RECLAIMED.

 

you DO NOT have to have them.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Dear Julie,

 

I am sorry to hear you are having issues establshing an accurate account balance, if you could please email elaine.mockler@bayv.co.uk and provide her with your account details, then Elaine will assist you with this. Elaine is a senior member of the management team at Buy as you View and will ensure this matter is resolved.

 

Kind regards

BAYV

Edited by BAYV

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I have just sent an email to the above link. Will keep informed. Thankyou.

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Any news on this yet ?


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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MARTIN3030

 

As I stated in our post (104) there would be nothing owing after the final payment the account is now settled the customer account manager had made a mistake and was reviewing the wrong data.

 

Kind Regards

BAYV

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After I sent an email to Elaine Mockler I received a speedy email in return giving me a closing account balance of 41.00 but she will put on my file that final payment will be 38.00 as that is the amount I was originally given. Thank you to everyone for your replies and to bayv for looking into this matter, much appreciated.

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