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Capital One PPI - what to send to the FOS

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Good evening all

 

On 29 October 2012, I wrote to Capital One in relation in a PPI which was mis-sold to me.

 

I enclosed the completed FOS questionnaire. In this time, I have received one piece of correspondence from Capital One dated the 3 Nov 2012 saying that it was being investigated.

 

In my letter of 29 Oct 2012, I explained that if this matter had not been settled within 8 weeks of this letter then I would be contacting the FOS. This stage has now been reached.

 

Could I please have advice on what I should put in the covering letter to the FOS?

 

Thanks in advance.

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All you need really is a simple letter to fos explaining what has happened thus far and stating that the lender has not complied with the timescales laid down by the FSA and therefore you are handing the case over to them to deal with.

 

Enclose copies of a correspondence which you have sent to CAP1 and anything you have received from them.


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