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Hi,

 

I currently have an ongoing complaint against MBNA with the Financial Ombudsman Service. It is awaiting a decision from an Ombudsman and has been for a number of months. I have had no contact from MBNA since the complaint was made. The complaint is regarding harassment from MBNA and them ignoring offers of payment on a credit card debt.

 

Today I received a letter from Arrow Global telling me they had taken over the account and would be instructing Wescot to collect the amount from me. A letter from MBNA was also enclosed, which stated that they have terminated my agreement and have decided to sell the account to Arrow.

 

I was wondering, can they do this whilst a complaint is ongoing? And if they can, any advice as to what I should do.

 

Thank you.

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If it was me in your situation I would tell the FOS that you have received these letters whilst it is being investigated by them.


PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

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