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Recorded delivery letters to Barclays ppi

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As title, now it could just be a coincidence but twice now I have sent mail to Barclays with regards to different PPI claims with the two occasions being months apart, both of the letters being sent by recorded delivery thus requiring a signature. Of course neither of these letters made it to their destination and on another occasion a third letter regarding PPI was actually signed for but somehow then became lost internally!

As far as Royal Mail are concerned once the letter has been posted it can't be tracked during delivery, only upon delivery when a signature is obtained can they then update the 'track and trace' section of their website.


Anyone else had similar problems sending mail to Barclays or is it just me that has this run of bad luck?

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Nope, you are not the only person who has fallen foul of the Recorded delivery system.


BarclayCard and Santander are the worse. If the mail has not been returned to you - then almost certainly it has been received. It is disgraceful the amount of post that is lost internally at the Banks' mailing departments.


If there is no signature or the RM website still shows the letter as not delivered, then at the very least you should send a claim form for the return of the postage, plus the cost of the paper/envelope. Not a lot, I know but the more people who do this then the RM might just look into their system of delivery to banks.


You say you have 2 letters sent to B/shark that havent been signed for.. in which case.. make this one claim to RM this way they can see there is a problem.

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It's time Royal Mail took responsibility for their incompetence.


Just one point did you use a PO Box number address, I find that with Barclays in particular that RDs don't get through, so I use head office address and then letters get through.

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Hi AM,


As said, you should only use a full postal address for RD letters.


Whilst it's frustrating if the banks says they've lost or not rec'd your letters, you should always assume they HAVE rec'd them and proceed with your own timescales and deadlines.



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