TalkTalk - Roxburghe

[wvvby]

Hi,

 

I received a letter from Roxburghe Debt Collectors today demanding £80. this is in ref to disputed and confusing TalkTalk charges (total £50) for early closure of my broadband/phone account. Underlined in the letter it says: 'do not contact our client as we are now appointed agents'.

 

I have been corresponding with TalkTalk to try and get a breakdown of the disputed charges but have been unable to get any information thus far. I received a 'final demand' letter in Nov which TalkTalk state 'if no attempt is made to clear this balance within the next 7 days; your details will be passed to a Debt Collection Agency for further action'. I referred to this 'final demand' letter in the letter I sent to TalkTalk the same week.

 

Rightly or wrongly, I assumed that because I am trying to deal with the disputed charges, TalkTalk would hold off on debt collection action, so it's surprising to see a sentence saying 'do not contact our client' in the Roxburghe letter.

 

I am very hacked off with TalkTalk and their non-existent 'customer service' dept, who have failed to answer any questions from the 4 letters I've sent. In fact, in my last letter I began charging a fee for time wasted sorting the matter out.

 

So, my questions are: is it okay to ignore this Roxburghe letter or is it better to reply? Apart from threatening letters, what is the likelihood that Roxburghe will pursue this charge if I continue to ignore them?

 

Thanks

[Bazooka Boo]

is it okay to ignore this Roxburghe letter or is it better to reply? Apart from threatening letters, what is the likelihood that Roxburghe will pursue this charge if I continue to ignore them?

 

Why would anyone want to start a dialogue with roxy clowns? Yes you can ignore them, they have nothing to do with this dispute, if the silly little children try and ring you just laugh at them and hang up, repeat process whilst keeping a diary of events regarding their criminal offence of harassment.

 

How long has this been in dispute with this immature company TT?? Have they had more than eight weeks to resolve your complaint?

 

If so you can escalate this out of their hands and forward it to a competent company who should hopefully give these cowboys a good hiding, why people use this outfit I'll never know, but then again, needs must I spose, you buy cheap you buy twice, the same goes for cheap utility providers, they have no customer service or care.

[wvvby]

As it is the first time I've had dealings with Roxbrughe, I wasn't sure. However, I am happy to ignore them because as far as I'm concerned, my dispute is still ongoing with TalkTalk.

 

I've been trying to sort this out from start of November. I wasn't happy with the price rises for the service provided but the real issue TT have is that I stopped my direct debit. I knew they would take more money so it was the only option as far as I was concerned.

 

As a gesture of goodwill I paid my bill up to the point that the TT service ended. My contract had actually started a few years back with Tiscali. However, they are now citing early closure of my contract, costs due to me stopping the direct debit and payment for services past the service end date, as reasons for the payment demand.

 

What really annoys me is there 'customer service' department - so far I've written 4 letters. Each reply has been from a different TT agent. All I have been asking for is a breakdown of the charge and proof that I agreed to start the contract.

 

TT have told me it will cost £10 to gather the evidence I require, adding that they might have no records of phone conversations in relation to renewing the contract (they sent me no physical evidence stating that the contract is continuing).

 

They have also asked me for security passwords, usernames, account numbers etc., before they will send the breakdown of the charge I'm asking for. Thus far I have been unable to get the breakdown because they are saying I have not provided them with the correct info. To me this is ridiculous, especially as they are sending the correspondence to the address on the account!!!

 

I have had enough of their 'service' and they are basically digging themselves a hole with each reply I get. I have told them the next stop is the Managing Director, who will also be getting a Notice of demand for administrative costs.

[Bazooka Boo]

Well as you say, they have dug their own hole, just ignore them then, file their silly little letters, and when they continue to spit their dummy out, the CEO can have an email.