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    • In this type of managed block most of the owners/tenants have other places elsewhwere and only use them occasionally so the concierge service have keys to ensure the smooth running of the block. Now I would be tempted to fit an old fashioned lock as well as the swipe pass if you are there all fo the time (subject to any necessary permissions). after all, it is for your convenience, not theirs
    • No-one can represent you as far as the debt liability goes so the CAB might have given your creditors a sob strory but that is not a representation by you so means nothing as far as the SB clock goes. My mum could admit that I owe money to a creditor and offer to pay but there is no relationship between her and the creditor so whatever she said or did wouldnt chaneg that. Now bailiffs like to pile on the guilt in trying to get relative to cough up for debts that arent theirs but they dont get paid otherwise.
    • Well, if they're living and working then they wouldn't be taking any state benefits surely?  So I dont see any issue.   Of course, the universal wage for all would eradicate any ill feeling towards people, and this constant narrative that someone is taking something from someone.  That's my real issue with capitalism if we move on slightly - we're all on different levels of the pyramid and most people are constantly looking over their shoulder at what the person next to them has.  Tory's talk about labour indulging in the politics of envy, but it's actually the capitalist free market system they have created which fuels this hatred towards other people.  I think that capitalism promotes competition and as such envy plays a big role in every one of us because we're all competing with one another...  better house, better car, better this and that.   Ask yourself if you'd be worried about an immigrant taking what you perceive to be yours by rights if there wasn't a more level playing field and people were treated equally regardless of where they were born/skin colour/gender etc?  People can't seriously be happy living like this.. constantly mistrusting, looking over your shoulder, paranoid, angry...
    • Could be a conflict of interest but if a family owned co you are not likely to get anyone else. can be someone of the same level. in all my years involved in union activity I have never met a licensed union chairman so mehtinks that you would be better off seeking independent advice or speak to the current branch officers of the union that has recognition/representation . If the confusion shown in your posts is translated into the workplace grievance procedures you may well end up worse off than with a simple and coherent presentation of your case so get someone else to be with you, ideally someone with the authority to actually represent you or the managers will fiond it difficult to undershatnd what it is you want
    • The result of not attending is already known to you. They will continue and the no show will count against you and may be worthy of dismissal in itself As for handing in your notice- too late, they are not obliged to accept it when a disciplinary hearing  is in the offing.
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Tallpauls

Laura Ashley ‘computer says no’

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On 28th October we ordered a bed for my elderly parents to sleep on over Christmas, also ordered a sofa and a chair. The delivery was confirmed for the 21st December (as per the online marketing). The store accidently cancelled the order and the first we knew about it was a call several weeks later by the delivery team to confirm a delivery date of 11th January. Too late to order elsewhere.

After many hours and numerous calls and to Laura Ashley it has become apparent that they genuinely do not care less and have tried nothing to resolve the issue. I have even offered to collect the items but told that health and safety protocols prevent this.

 

Any mention of compensation and they freeze. I am part of a process that is designed to frustrate you into submission by passing from pillar to post with the expectation that the customer will simply passively wait for paid for items (Circa £2000) to arrive at Laura Ashley’s convenience. In the meantime my elderly parents will have no option but to sadly spend Christmas with other family members.

The Laura Ashley team and their customer help is as follows…

Emma – Harlow store manager; No courtesy call when the mistake was made. Does not know the title of the customer service person dealing with my complaint or anyone to escalate with. No follow up to my complaint.

Jason – Regional Director; informed of mistake and complaint, no courtesy call and no help to resolve.

Matthew – Customer service team; told me calls were recorded this was later contradicted by customer relations. Repeatedly informed me of the process and protocol and lied about the actual reason for another order number creation. Told protocol was not followed when I left a message for him to call.

Nikki – Customer relations management team; gave me her direct line, never returned 6 calls from me or the store. When asked what she would do in my situation she said she was unable to respond ‘computer says no’

Mandy - Customer relations management team leader; not in, unavailable for escalation

Helen – Head of Customer relations - not in, unavailable for escalation

Kwan – CEO, not able to address correspondence directly to him as they are not allowed to give out any contact details.

When asked if I can escalate beyond the 1 customer relations team member I was informed that the rest of the senior team worked in another office and they do not accept phone calls. I informed Nikki that I was going to present my experience on the sites below; she couldn’t even repeat exactly what I had said.

• Consumer Action Group

• Ciao

• Trust Pilot

• Review Centre

• Mary Portas secret shopper

Edited by Tallpauls

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KC.Ng@lauraashley.com is the ceo email :) try there

 

be firm, polite, and state how you require it resolving

 

so far i only have good experiances from ceo's

Edited by labrat

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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let us all know how you go


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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I tried emailing the CX a few weeks ago. The reply came from the UK Customer Relations Manager and was useless. Perhaps because it was her team I was complaining about!

"I refer to your email addressed to Mr Kwan Cheong Ng, Chief Executive Officer. Mr Ng has asked me to respond on his behalf."

Just about to post my own experience with LA - not good. A poor product ( 3 times) made worse by terrible service.

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just cancel order and get your money, if you paid already and go elsewhere.

that they dont like, and somebody will have to explain why!

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Exectly what I did do. Now have the refund and looking in the sales!

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