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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Atos Medical put in WRAG group

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Hi Folks,

Had my dreaded ATOS medical on the 4th of December (been on long term incapacity for 21 years) and had my Jobcentre Plus phone call this morning. I have apparantly been put into WRAG starting on the 10th of January which kind of surprised me a little as one of the illnesses i have is worth 15 points alone but after trawling the internet i appear to be one of the lucky ones. Anyway, i also have underlying entitlement to Carers Allowance for my son so if anyone out there can tell me what happens with this please let me know. A friend told me that i shouldnt have to attend these work focused interviews because of the carer aspect but i just want to make 100% sure and how does Carers Allowance affect the amount of benefit i would be entitled to.




PS. I received a questionnaire about the Atos medical and the way i was treated at the medical. The questionnaire didnt contain my name or personal details so i filled it in and told them straight that i was made to feel like a liar and that the assessor i got was a waste of space. Has anyone else had a questionnaire after attending their medical

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Good news that you didnt get the fastrack to jsa.


Here is a link to the Decision Makers Guide.




chapter 53:


53031 The Secretary of State may require claimants to undertake WRA as a condition of continuing to be entitled to the full amount of ESA1

where they are

  1. required to take part in or have already taken part in one or more WFIs2 (see DMG 53013 – 53014)
  1. and
  2. not a lone parent who is responsible for and a member of the same household as a child under the age of 5
  3. and
  4. not entitled to CA
  5. and
  6. not entitled to a CP3.

See DMG 43007 for the meaning of "child", DMG 43029 for the meaning of "lone parent", DMG 43071 et seq for the meaning of "member of the same household as a child", and DMG 44166 et seq for guidance on CP. See DMG 53039 for guidance on how the requirement is notified.

1 WR Act 07, s13; ESA (WRA) Regs, reg 3(1) & (2); 2 ESA Regs, reg 54; 3 Sch 4 para 8

Im not sure if that helps, but hopefully it can point you in the right direction

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i received one two sent it off pity they can not give results as fast

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Hi All,

Not been on here for a while due to being unwell. Update on what has been going on with DWP. I asked them to reconsider their decision which they did and they refused to budge so i sent in an appeal and obtained proof of postage (thankfully). Heard nothing back from them, then my medication was changed and i had a further disability diagnosed so i phoned the DWP who took the change of medication for their files but wanted proof in writing of my new diagnosis. I sent the proof in on the 8th Feb and also asked in my letter about my appeal. Have had nothing back from them at all other than an appointment for a WFI at the jobcentre.

After attending the WFI today, my advisor went loopy. DWP had not checked their system and noticed that i have underlying entitlement to Carers Allowance so i should never have been called in. They had no telephone number on their system despite telephoning me to tell me i was put in WRAG in December and there was nothing to say that i had put in an appeal. My advisor was excellent, she highlighted about the carers allowance and kept apologising to me for being called in, she updated their records with my phone number and told me i would get a call from the main office about my appeal after she had put in that i had proof of postage. Amazingly, i didnt even get to the bus stop when i got a call from DWP main office apologising and saying that yes they have received my appeal and will deal with it as soon as possible.

I admit i was terrified to go to Jobcentre but my advisor couldnt have been better. No more WFI's for me yahoo!!! Just got to keep fighting my corner to get into the support group.



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Good news....and yes keep on fighting....
well done from me as well

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