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phill pounder

PayPal Poor Service

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I bought an item from a UK branch of a Chinese firm called called Hobby King, and used PayPal.

When the item arrived it was clearly faulty so I emailed the complaint to the firm and was asked to return it to the outlet in Ipswich at my expense. I pointed out that under the Distance Selling Regulations the return postage was paid by the vendor. They refused, so I phoned PayPal, who raised a complaint and got back to me next day to tell me that as PayPal was not UK based, I would have to pay postage, and I had to post the goods back to Hong Kong, the head office of Hobby King..!

This was bcause PayPal deal with that address..

I offered them the Ipswich address but they said no.

So using PayPal means that any faulty goods must be returned at your expense to the company head office wherever that may be, not to the place of purchase. In my case that means a postage cost of £25 to return a £54 item.

Seems I have been had.

Phill

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Hello phill pounder, welcome to the CAG.

 

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How did you fund paypal payment ?

 

paypal funds, bank account or debit/credit card?


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How did you fund paypal payment ?

 

paypal funds, bank account or debit/credit card?

paypal funds, regrettably...

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It appears you are mixing two different terms..Paypal offer a certain amount of protection, and the DSR allows more and as you have mentioned, the cost of postage, although Im not 100% certain if that applies to goods bought from a foreign country. I cant quite see where Ipswich comes into it, did the item arrive from China ?

 

Andy

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