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Yam950

Carcraft again! *** RESOLVED TO OP'S SATISFACTION ***

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Hi everyone

I bought a car (foolishly) from Carcraft in July.

 

After 4 weeks there was a hell of a rattle and i had to call the RAC who warned me not to drive it and towed it back to Carcraft.

 

i was told it was the cam chain and a cam kit was ordered and it was replaced.

 

I had it serviced 3 weeks ago and was told i needed new brakes and discs....errmm.....??

 

I enquired as to why and she said i had done a lot of miles and the car would have been "showroom standard" and brakes acceptable when i bought it...ok fine.

 

It has now developed another rattle.

had it back and been told its the cam chain adjuster.

I told them this was all done 4 months ago to which i was told it could be a faulty part.

They want my car for the day...i cannot get anymore time off work now until after christmas, and they will not provide me with a courtesy car.

 

They say they will arrange one through Enterprise...at my own expense!! I am naturally fuming.

 

I have also lost trust itt hat they will actually fix it this time. Its a Mini Cooper S

 

I have to drive from Yorkshire to Wiltshore on Sunday and i cannot get my car in before then.

 

What do i do?

any advice??

 

Thanks in advance.

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Is this a 'real' Min Cooper S' or a pretend BMW one?

 

The offer is there and if you can't/don't get it to them, then you could lose offer, there is always the risk of substantial damage should that break and you won't get help with that after being told to take it in and not doing so.

 

Is there no one you can get a lift from?

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Its a John Cooper Works Cooper S. A BMW one.

 

Its a 30 mile trip to Carcraft from my home and another 40 miles to work.

Carcraft is nowhere near any train stations or anything.

 

I have no one i can get a lift from as I dont know anyone here,

Ive not been here long, and i cannot take time off work as I work in a hospital

and i have clinics booked solid until Christmas.

 

So short of cancelling my patients (which is not going to happen so close to xmas) there is nothing I can do.

 

The only reason I was able to get away this afternoon is because i was on CPD time.

 

If i could drop the car in one evening and have a courtesy car no problem, but they say I have to pay for that.

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We have a Carcraft Customer Service rep on here (Linzi)... has anyone alerted her to this? I would of thought under the circumstances that Carcraft should be providing you with a courtesy car to help ease the inconvenience you have had from purchasing a car from them. No way should you drive the car until it is sorted.


Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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We have a Carcraft Customer Service rep on here (Linzi)... has anyone alerted her to this? I would of thought under the circumstances that Carcraft should be providing you with a courtesy car to help ease the inconvenience you have had from purchasing a car from them. No way should you drive the car until it is sorted.

 

Thanks for the reply Sam. I wasnt aware there was a rep on here. All i want is my car to be sorted properly. The nature of my job means I cannot just get out of work at a moments notice, hence my frustration.

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I have messaged her to draw her attention to this. Hopefully she will be able to look into this for you. She normally seems to come up trumps so I have faith in her sorting something out for you.

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Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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Thanks Sam, I forgot about her, I suppose that means I will be wetting the tea for the next week.

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Guest Carcraft Customer Service Manager

Just a quick note, I have PM'd the OC for their vehicle details.ThanksLinzi

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Hopefully we will see a quick and happy ending here!


Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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Thank you so much to Sam for alerting Linzi and for her very fast response. This has now been resolved, so thank you again everyone x

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Please tell us the details of the resolution.

 

What has been agreed with this company?

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Please tell us the details of the resolution.

 

What has been agreed with this company?

 

Linzi contacted me and had sorted out a courtesy car wih no charge. I dropped my car in on the way home, so now have one i can use.

 

Once i explained the problem to Linzi she was right on it, and sorted this out very quickly.

 

My car probably wont be fixed until 3rd January at the earliest due to christmas, but i am happy for them to keep it for aslong as necessary as long as it is fixed properly, and i dont have to worry about the cam chain slipping off the tensioner and wrecking the engine!

 

Thanks again everyone

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Ok Yam...thank you for the detail and well done.

 

The detail of a resolution is always useful to other members if and when they get issues like this.

 

Well done to Linzi too.

 

Thread title will be changed to reflect the resolution.


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Linzi should treat herself to a mince pie!


Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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Linzi should treat herself to a mince pie!

 

I'll give her one. (Mince Pie)

 

She's certainly on the ball


PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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Guest Carcraft Customer Service Manager

Thanks very much all, glad it was able to be sorted so quickly.All mince pies welcome :)

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