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Refund on driving experience

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Friend of mine bought one of those driving experiences for her boyfriend (for Christmas) then split up with him a couple of weeks later. I've been given the job of figuring out if she can get a refund, and since I don't have a clue, I'm delegating the job to you lot:


She bought it online in the form of a voucher, which the recipient can then redeem. So at the moment no car/course/date has been booked. The site's T&C say:


Driving Sensation is happy to offer a refund within 7 days of purchase subject to an administration charge of £30 on return of the voucher purchased. After 7 days no refund will be available although you may be able to transfer your experience to a different date with more than 3 weeks notice, subject to a £30 administration fee.


The DSR cooling off period is 7 days anyway, isn't it? Seems a bit harsh trying to charge 30 quid for something that is already your legal right.


Anyway, she's had the voucher for about 2 weeks now. Anything much she can do please?

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