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    • Thanks for your advice. They didn't really reduce her bill when putting her on the rolling contract. She's emailed BT to complain as well about £800 fee. She will have to check where she stands with her mobile contract given she is still paying each month as she still needs to have a mobile phone for emergencies. A lesson on how careful you have to be when changing providers
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    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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what happens at a work program interview with your jobcentre advisor?


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i've just signed in to my emails and discovered a company had invited me to attend interview last friday, it's not a vancancy i was matched to by my advisor but i did apply for it off the directgov website. will the jobcentre find out and if so will i get sanctioned?

 

please help, advice needed :oops:

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I would email the company and say you have only just found the email and you would be very grateful if they could rearrange. Maybe give some guff about limited internet access and include a phone number.

 

i've just emailed them saying something simular, it wasn't a matched vacancy but will the jobcentre find out and what will happen if they do?

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Tough one which i can't answer. Personally i wouldn't tell them unless you get another interview

 

i'm not going to tell them and i'm hopeing the company won't either *fingers crossed* :fear:

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i'm not going to tell them and i'm hopeing the company won't either *fingers crossed* :fear:

 

The Jobseeker Direct website is available to everyone, whether on benefits or not. If you didn't tell the Jobcentre you applied, and the company doesn't know you're on JSA, it seems highly unlikely that there would be a problem.

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The Jobseeker Direct website is available to everyone, whether on benefits or not. If you didn't tell the Jobcentre you applied, and the company doesn't know you're on JSA, it seems highly unlikely that there would be a problem.

 

well i put the position in my jobseekers log but i didn't tell them verbally i had applied for it, also i wasn't matched to the vacancy by my adviser and the company as far as i'm aware don't know i'm on jobseekers so i guess it's a waiting game to see if the jobcentre say anything about it :undecided:

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well i put the position in my jobseekers log but i didn't tell them verbally i had applied for it, also i wasn't matched to the vacancy by my adviser and the company as far as i'm aware don't know i'm on jobseekers so i guess it's a waiting game to see if the jobcentre say anything about it :undecided:

 

If it was just in your JSA diary, I think you'll be fine.

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is it only vacancies you were matched to by your adviser that your at risk of sanction from or all vancancies you apply from there?

 

Up until last week or so, JCP had no way to know whether you had applied for any given vacancy if you weren't matched to it and didn't tell them about it. Even if you mentioned it in your fortnightly diary, it's unlikely anyone at JCP would have the time or inclination to check up on you - they see so many people, and there aren't enough staff to keep such close tabs on everyone who claims JSA.

 

Universal Jobmatch may change that to some extent. I'm not sure how, exactly, as it seems the system is still not fully implemented. But that's only just started.

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  • 4 weeks later...

you will go in a room with other people like you,and the advisor will explain all you have to do ,then you will see your adviser once a fortnight,and show them your job diary,normally takes 10 mins,

sometimes they ask you to do a job search on their computers,thats it really.

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you will go in a room with other people like you,and the advisor will explain all you have to do ,then you will see your adviser once a fortnight,and show them your job diary,normally takes 10 mins,

sometimes they ask you to do a job search on their computers,thats it really.

 

so it won't be a one to one interview with my advisor? i haven't been refered anywhere yet by the jobcentre.

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the only involvement the JCP will have with regards to your claim when you are part of the work program is your fortnightly signing unless you are not able to show you have been actively seeking or available as per your JSAg and then you will be referred to a JCP adviser to gather full details regarding a DMA referral.

Work Program are your adviser in place of the JCP adviser iygwim?

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the only involvement the JCP will have with regards to your claim when you are part of the work program is your fortnightly signing unless you are not able to show you have been actively seeking or available as per your JSAg and then you will be referred to a JCP adviser to gather full details regarding a DMA referral.

Work Program are your adviser in place of the JCP adviser iygwim?

 

so because an appointment for me has been made with my advisor does this mean im been sanctioned or will she just explain everything about the work programme to me? :???:

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If the meeting that you are attending is at the JCP Office, and the purpose of the meeting is to assign you to the Work Programme, then the aim of the session (which will last about 30 minutes) is to provide information, develop an Action Plan with you (where you specify a Job Objective), and when they contact the Work Programme Provider with your details.

 

You should then get a telephone call within a few days from the WP Provider, and invite you to a meeting. Which Provider ? Refer to the following link

www.dwp.gov.uk/docs/cpa-preferred-bidders.pdf

 

At the first Work Programme meeting, the WP provider will ask roughly the same questions which JCP Staff asked you at the allocation meeting, and will then try to persuade you to sign a Data Protection Waiver. It is not necessary for you to sign the document - and even if they threaten you with a sanction, there is no legal obligation for you to sign.

 

so because an appointment for me has been made with my advisor does this mean im been sanctioned or will she just explain everything about the work programme to me? :???:

It is important to realise that your only obligation is to Job Centre Plus, and to the Job Seekers Agreement, which will remain active insofar as you remain unemployed. Although Job Centre Plus may require you to attend the Work Programme until such time as they tell you otherwise, as soon as you get a job and sign off, then you can forget about them and need not contact them for any reason.

Edited by RebeccaPidgeon
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If the meeting that you are attending is at the JCP Office, and the purpose of the meeting is to assign you to the Work Programme, then the aim of the session (which will last about 30 minutes) is to provide information, develop an Action Plan with you (where you specify a Job Objective), and when they contact the Work Programme Provider with your details.

 

You should then get a telephone call within a few days from the WP Provider, and invite you to a meeting. Which Provider ? Refer to the following link

www.dwp.gov.uk/docs/cpa-preferred-bidders.pdf

 

At the first Work Programme meeting, the WP provider will ask roughly the same questions which JCP Staff asked you at the allocation meeting, and will then try to persuade you to sign a Data Protection Waiver. It is not necessary for you to sign the document - and even if they threaten you with a sanction, there is no legal obligation for you to sign.

 

 

It is important to realise that your only obligation is to Job Centre Plus, and to the Job Seekers Agreement, which will remain active insofar as you remain unemployed. Although Job Centre Plus may require you to attend the Work Programme until such time as they tell you otherwise, as soon as you get a job and sign off, then you can forget about them and need not contact them for any reason.

 

thanks for the information, is it possible that i won't get my first appointment at the WP provider until the new year?

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Most of the WP providers are finishing on Friday until the new year so yes it is likely that you won't hear from them until then :)

 

are igneus and seetec closing from friday untill the new year? they are the two who provide the WP in my area.

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thanks for the information, is it possible that i won't get my first appointment at the WP provider until the new year?

You may get the call inviting you to the interview within a few days of the meeting at JCP, and likely that it will be scheduled after New Year.

 

I suggest that you review the information contained within http://consent.me.uk/, understand your rights, start a Twitter account, and follow @boycottworkfare and @refuted - that way you will get a live feed of significant updates. Also, if you need urgent help, you can either post a message her, or short message via Twitter.

 

It is important to realise that the Welfare To Work Staff that you meet are not Consultants (a baloneous term), are broadly on a par with the Clerks that you meet at Job Centre Plus, and are supposed to treat you and other candidates with respect.

Edited by RebeccaPidgeon
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i missed a call from ingeus this morning, i called them back and they said they will call me back this afternoon at some point..could it be possible i'll have an appointment with them tommorow or are they just booking for the new year? :/

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