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    • Yes, my initial view is that @unclebulgaria67 is probably right and that because it was a magistrate's warrant, it would be the energy company that would have been in control of the situation directly. Unfortunately this will be much more difficult to deal with then dealing directly with Marston but anyway if you give us your details as requested, we can at least get Outlook from that direction as well. I'm also wondering about the position of your landlord in this. As you have taken up a tenancy in a particular property then I would have thought that one of the terms of the tenancy would be that you should be entitled to quiet enjoyment. Although the landlord may say that it is not their fault and it is down to the previous tenant, at the end of the day you have a contract with the landlord who has certain responsibilities. I think we may consider involving the landlord in this as well. You say that there have been letters addressed to the previous tenant. What have you done with those?
    • Yes please. We have certain direct access to Marston and we may be able to get someone to look at this at a senior level. Please email us as requested with your own contact details and name of previous tenant.   We can't guarantee any particular result but we can promise you that it will be looked at.
    • they say in letter dated 20/01/20 that the agreement was terminated on 30 July 2017 and cannot be terminated twice, so your VT request is invalid. startline issued termination or Default notices on the following dates: letter: 30/03/2017 termination notice  liable for payment: arreaers to date : £365.38 the balance of: £10,586.50 total: £10,951.88 7 days notice else ROG+sums outstanding. ....................... Letter: 11/12/2017 Default Notice nature of breach: instalments of £211.73 due 30th each month. action to remedy: payment of arrears £449.23 by 30-12-17 other info: payments to date: £5226.91 outstanding: £9351.89 less rebate: £2251.41 Amount Due: £7100.48 if you act before 30-12-17 and have paid £7056.90 you can VT. ............ Letter: 27-07-2018 Default Notice refs a dn dated:31/05/2016 - there is no such DN in an SAR return. nature of breach: instalments of £211.73 on 30th each month. action to remedy: payment of arrears £226.73 by 15-08-2018 other info: on or after date 27-07-2018 we shall terminate,withdraw possesion and recoversums due upon termination. total paid: £6250.91 outstanding: £7647.28 less rebate: £1590.47 Amount Due: £6065.81 if you act before 15-08-18 and have paid £7056.90 you can VT. ........................  letter: 01-10-2018 termination notice  liable for payment: arreaers to date : £325.06 the balance of: £6079.75 total: £6404.81 7 days notice else ROG+sums outstanding. ……………………...     NEW ORDER STATEMENTS.pdf Doc1.pdf
    • thank you.   have you had issues paying credit before you took any of these out?   i'e were you keeping a good handle upon your credit file and it wasn't shot with any defaults or payment markers during the period when you applied and were successful in getting any of this additional credit?   my thoughts are ...should the above not be the case and your credit worthiness was good... so couldn't p'haps introduce some irresponsible lending complaints in association to them … it might be an idea to give all your creditors the heads up that times are hard and you wish them to help you, as they are duty bound to do, by freezing interest and any penalty fees to allow you to ride out this present financial hardship till things improve ...   how does that sound...   dx  
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dean.clark

Virgin Trains - Ticket Replacement

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Just spent the last hour speaking to 3 people in India regarding repalcing lost tickets for a train journey booked in 5 days time....

 

Virgin have a policy that they will not replace a ticket if u have lost one after it has been printed and delivered.

 

However if they lose the ticket during the delivery process they will!!

 

Their reason: that the ticket has a monetary value to them and that to re-issue a duplicate ticket, they get charged again for the same value. If they have lost the ticket in transit, they have an agreement with RM to reimburse the cost of the original tickets. If you or I lose a ticket, a new one has to be purchased.

 

Now in some ways this is not unreasonable if the ticket was for a train journey on an open ticket that could be used anytime and by anyone, although logic states that tickets lost by Virgin in transit could also be used (if stolen) without anyone knowing.

 

Where this becomes unreasonable is when the tickets are for advanced bookings with reserved seats. In this case they still will not budge on policy. Surely only a stupid thief or chancer finding a lost ticket with reserved seating would try to travel knowing that the original purchaser would also turn up with the same ticket reservations.

 

The RM have lost my tickets that i sent to my son to get hom home from Uni for xmas and that are reserved seating in 1st class. Virgin reckon that they cannot offer replacement because i lost them after they had delivered them, (albeit via a ticket machine that i had to travel to, to get them).

 

RM have admitted they do not know where the tickets have gone and now Virgin expect me to follow this up with them for the compensation of having to buy another ticket.

 

Great for Virgin selling the seat twice!!

 

My debate centered around that they should allow the fact that they provide a confirmation mail and ticket reference, train time, seat numbers etc as proof of purchase and therefore i should be allowed to travel using this, but Virgin say that National Rail wont allow this!! Yet they provide Mobitickets that do just that...

 

They are taking my money knowing that these seats will not be used (other than the usual chancers that spot an empty reserved seat between stations) when they should have more efficient ways of dealing with lost tickets.

 

Any other form of transport would allow you to reprint tickets!!

 

Surely this policy is illegal and subject to consumer rights invetigation. ?

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Your quarrel is with Royal Mail for losing your post, not with Virgin, because they fulfilled your order when you picked up the tickets from the machine. Did you use Special Delivery or another insured service?

 

If not then I suggest you write to Virgin Customer Services and plead your case, because the call centre isn't geared up to deal with anything other than simple booking requests.

 

The comparison with mobitix is not really fair because users of those have to show the credit card they used to purchase them - it is a ticket with special conditions, not just a travel confirmation.

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It would be interesting to see what Virgin's T&Cs say about this. Could you link us to them.

It is certainly very unfair. Are Virgin selling a journey or a travel voucher?

As the tickets have to be put into an electronic reader in order to pass the barrier, it should be a simple matter for Virgin to invalidate them and to issue new ones


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Your quarrel is with Royal Mail for losing your post, not with Virgin, because they fulfilled your order when you picked up the tickets from the machine. Did you use Special Delivery or another insured service?

 

If not then I suggest you write to Virgin Customer Services and plead your case, because the call centre isn't geared up to deal with anything other than simple booking requests.

 

The comparison with mobitix is not really fair because users of those have to show the credit card they used to purchase them - it is a ticket with special conditions, not just a travel confirmation.

 

appreciate your comments,however my quarrel as you put it, is not with RM. My point is that Virgin have no facility to reprint tickets that have been lost. By this i mean advance tickets with clear reservation of seats and not open tickets.

 

Why should the customer have to pay twice and then have to chase the likes of RM for compensation that will take ages and loads of form filling to achieve.

 

Virgin know that the lost tickets will not be used so they are in effect taking the money twice.

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Well if you write to them then they might agree to replace them, and I think it's a fair point that they are Advance tickets and therefore low risk of travel fraud, but they don't have to agree because they've delivered them to you successfully. Don't waste any more time on their unhelpful phone line anyway.

 

If I sent you a cheque and it got lost then I could send you another one, but unlike a ticket, lost cheques can be stopped - for a fee of course.

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Agree with your telephone point entirely 😖

I know I am fighting a lost cause, however I find the way that train companies can manipulate consumers is immoral and they need to become more focused on customer rather than coffer

The unfortunate bit is that I can't let my wallet do the talking as there are no other train companies to choose from, which basically means they can do whatever they want.

ROCKSTAR my ar*e!!

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Couldn't agree more !

Amazed how they have not gone this route with their technology, but there again they don't have to as they dominate the railway links from north west to London so they don't have to consider investing in the customer experience

ROCKSTAR OR CROOKSTAR ? The latter in my opinion

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