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    • I’d not read the final response in my cloud notifications, infact I did not receive the original response until it landed on my doormat on the 01/11/2018.
    • Here’s a posting of my ruling from the ombudsman       
    • Thanks for telling us the story. It's really very shocking. I spaced and punctuated your post a bit – and I'd be grateful if you could space things out properly in future because it's very time consuming. Solid blocks of text are very difficult for people to read and it puts them off. Have you got the letter threatening you with libel please? Please could you post up here in scanned PDF format. We may as well have a laugh. It seems that there are lots of similar experiences with this company – and this issue of the system being choked with debris has come up very often and seems to be the standard excuse.
    • In March 2016 I took out a boiler from a shade greener on a conditional sale for 10 years was approximately £40 per month for 10 years   It sounded a bit expensive but they advised that all parts and labour would be covered over that 10 years. Also an annual safety check which sounded great as it took away the worries of the boiler breaking down and replacing with expensive parts.  Plus they said they would power flush it so I went ahead.   And also they had a call out of a maximum of waiting 24 hours.    The whole installation and power flush took approx 4.5 hours. I didn’t have any problems until 23 months later when the hot water was playing up and I was told when I rung that if it was debris in my boiler that the visit would be chargeable. I advised none of this was mentioned when I took the agreement but they was insistent. As it happened I was due a service within a couple of days so they did the visit and said it was debris and they cleaned the heat exchange plate as a gesture of goodwill. Approx 6 months later started having intermittent problems with hot water so I called again and was told by an advisor over the phone that it was my heat exchange plate which was blocked due to debris and I would be charged.  I asked the advisor if he was a gas safety registered engineer and he said he wasn’t so I asked how he could be making such technical diagnosis’s over the telephone and I asked why the boiler would be blocked with debris when a power flush is supposed to last 5-6 years, I also asked if they cleaned the filter on a boiler service which they said they didn’t and they didn’t have to. I got my own gas engineer to check and it was a different fault and rang back and they sent someone out. I made a complaint to Asg and i posted on social media about the disgraceful way I was spoken to on the phone and their service in general only to be sent a letter threatening libel on me and I had two days to sign a letter promising I wouldn’t post anymore on such platforms. Hence i didn’t sign and the Facebook group was changed to private however within 24 hours staff members of Asg tried to infiltrate the group and when I raised this with Asg they banned me from using the 24 hour call out facility and would only allow me to communicate by recorded delivery as I’d been abusive and threatening to staff which they apparently had proof of to provide to the courts if necessary. I did a sars request to asg to request said copper of emails and call recordings to which they couldn’t supply so I made a complaint to the information commissioners office who in turn raised this with asg who admitted they in fact did not have these (because it never happened). Also it transpired that my boiler wasn’t fitted to gas safe regulations/building regs/manufacturers instructions to which asg denied (the flue was discharging into next doors garden). Asg sent their head engineer round who got my tenant to sign documents (with my name in the boxes) to say their was no issue with the flue even though this had been raised several time’s. I also found out there was a charge registered against my property which prevented me from remortgaging even onto a better rate that was never mentioned when I signed up. I took these issues to the financial ombudsman who looked at the case and in the meantime I got gas safe to inspect the boiler who confirmed it wasn’t legally compliant after my solicitor checked the boundaries of the property so the ombudsman ruled in my favour that they should wind down the credit agreement, remove the boiler and pay me £400 compensation. As asg had many opportunities to rectify the issues and chose not to, they also didn’t believe that the boiler flush was done to a correct standard as after researching it should take 2 days to fit a boiler and do a complete power flush. I have never dealt with a company like a shade greener in my life and sincerely hope that telling my story that no one falls foul to these again.    
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janes

wageday threat of doorstep visit will only accept their DMP

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If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

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Hi Took out PDL with wageday I have tried to arrange a repayment plan. They told me I had to go with Money action group. When I said I would contact CCCS they said they were volunteers? They also said Payplan was no good.I tried to pay some money over the phone but everytime I agreed an anmount they increased it. I have now recieved an email from them saying they are going to do a doorstep visit. I have refused this but they will not listen. I borrowed $100 and now owe £300+.I have family with me over xmas so really worried about visiit I dont want to phone them as they keep twisting what i say and try to get to pay more money than I can afford. seee email below Please contact MMF office on 01138876876 to pre-book a Home Visit appointment, otherwise our doorstep agent will have to arrive unannounced.

Edited by 42man
Edited due to op being identified

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Hi Janes. I've alerted this thread to site admin because of the reference number on the post.

 

So, it's with MMF now? And no longer with wageday?

 

There is mixed advice on these forums about dealing with DCAs such as MMF.... Personally I would much rather deal with MMF than ANY of the payday loan company's.

 

MMF were willing to accept an affordable repayment plan when I had dealings with them! When I was in a position to pay the debt off in full this company offered me a discount. In the end I paid back substantially less than I actually borrowed. (obviously you need to be sure that the dca is legally assigned to collect the debt first.)

 

Are "wageday" still contacting you for payment? Or is it just MMF now?


It never rains but it pours...

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Hi

 

did i do something wrong when I posted confused by alerted to site admin

 

I emailed them and told them I would only deal in writing through email. They sent me bank account details etc to pay monies and then I recieved a call from MMS stating that if I did not contact them they would be visiting me.

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Send them a letter withdrawing there implied right of access. They have to obey. If anyone turns up in the meantime, just inform them that is what you have done. Do not enter into any other conversation with them. Do not let them in..

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