Jump to content


  • Tweets

  • Posts

    • Did you send the note giving them the extension of time? When does the extension expire/date for issue of claim? I see that this thread started on 25 October. I have to say that when it started I thought it was going to be a quick fix and hadn't bargained for virgin's ineptitude which has certainly made it a lot more interesting but I'm hoping that March is going to be the month that it will finally all get sorted out. Surely someone responsible within Virgin has got to start taking a look and understanding the extraordinary mess that they have built for themselves and want to sort it out.  
    • Dispute with Vodafone and get copy invoices last invoice 2016 no balance on old number I have invoices upto nov16 showing no balance brought forward just before upgraded.   you say above you have all the bills that state a zero balance up until nov2016 are they in the SAR return too,? and all the ones after nov 2016?   the account number in the poc is this the same number as on those bills you have? and the number on the pages of the comms log you uploaded? as the comms log appears to show payments were being made right through the period you say the bills you have all show £0? then being transferred to other invoice numbers  , do these invoice numbers the payments were transferred too match the invoice numbers show £0 balance you have?          
    • no go back and read my guide earlier CAREFULLY...
    • Oh ok.   I thought I would need to write some sort of defence when I acknowledge the claim on the mcol website.
    • woe SLOWDOWN>   your defence is weeks away. (day 33) no there are no templates as each claim is unique. however, if you use our search top right. for say claimform card you'll see numerous versions people have adapted based upon our std holding/no paperwork defence , one of which, might well be suitable.   get CCA/CPR requests running monday and get AOS done now on mcol, you've already lost 10 of your 19days to do AOS   then get reading up as i detailed above the more you read here the stronger we become   dx      
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Please note that this topic has not had any new posts for the last 2591 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all - I've successfully claimed from MBNA for missold PPI - incredibly easy so I thought I'd have a go at Barclaycard.

 

I submitted SAR and got 6 years of statements showing my PPI active from 2006 - 2007 when I cancelled it (I realised it was a pointless expense).

 

However I noted PPI has been on the account since 1989.

 

Now initially BC turned down the complaint so I went to the FOS and strangely they've caved in as soon as the FOS process was started.

 

I've received a letter from the FOS telling me I will receive an offer by the 4/1/13

however I'm not sure what a fair offer would be - ie will it only be for the year I can show PPI payments or should it include the payments back to 1989?

 

As I can't prove how much I paid can I be paid an amount based on a average yearly balance etc and do barclays keep records like that?

Thanks all

Link to post
Share on other sites

Did you not prepare your own Spreadsheet ?

 

If you have your statements, you can still do this.. I have attached a spreadsheet below.

 

They should actually send you a breakdown of the premiums and interest they are paying with the offer.. if not, you can request this before accepting.

 

[ATTACH]40007[/ATTACH]

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites
I'm afraid I didn't do spreadsheet and fos have the statements. But what I'm interested in really is whether I'll be credited with the ppi payments from 1989 to 2006 that I couldn't get statements for?

 

In theory you should be- you have paid these premiums when you shouldnt have.

 

There have been reports where people have indeed received the premiums from way back.. I think the most recent one was the Co-op where the claimant was repaid from 1995 !!

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?367801-PPI-on-Co-Op-Loans-from-1995-96-%2A%2AWON%2A%2A-%A33k

 

However, there have been instances where unless the claimant is able to back up their claim with statements, the banks are only going back as far as 6 years.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Well from SAR I have proof that PPI was applied to account from 1989 to 1997 - I was wondering if Barclays could be compelled to make a payment based on a average yearly balance which I've heard some people have been paid - no references though I'm afraid

Link to post
Share on other sites
  • 3 weeks later...

Hi there

- I'm rather confused re ppi payouts using the fos spreadsheet -

 

I'm currently awaiting a payout from barclaycard and foolishly didn't do a spreadsheet when I had the statements.

 

Effectively the account has run at nearly 16k for last 7 yrs but has had ppi on it from 1989 till late 1997.

 

The only PPI I have statements for comes to about 600 quid in payments which using the spreadsheet comes to about 900 quid with interest.

Surely this can't be right?

 

I would have thought that the 600 quid would be applied to the account from that date negating the interest on that 600

and also therefore increasing the amount paid off the principle by the monthly payments.

 

If I work on 25% on the 600 for the 6 years plus the amount each month that would be applied to the principle as a result I make it to be about 12k to be taken off my account balance

- does this seem possible or am I barking up completely the wrong tree?

Link to post
Share on other sites

If you fill in the spreadsheet correctly it will reconstruct the account as tough the PPI and associated interest had not been applied and ten gives you the figure for the potential award.

 

Post up the spreadsheet you have prepared so we can see what it looks like.

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

Two threads merged...please keep to this one thread for this Barclaycard PPI issue.

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

barclaycard are known to take the PPI figure from the earliest 3 statements

and back calculate that in a decreasing manner to the start of the A/C.

 

just type in barclaycard PPI

 

in our gray toolbar search box.

 

DO NOT TRUST THEM

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
barclaycard are known to take the PPI figure from the earliest 3 statements

and back calculate that in a decreasing manner to the start of the A/C.

 

just type in barclaycard PPI

 

in our gray toolbar search box.

 

DO NOT TRUST THEM

 

dx

 

Sorry for the second thread thought slightly different issue - however I'll keep an eye on them!

Link to post
Share on other sites

I'll post the spreadsheet tomorrow or should I pm it? Anyway when you say barclaycard take 1st 3 ppi payment then average it out - in my case would that mean 3 payments in 2006 then run that backwards to 1989 when it started (decreasing of course)? Or does it mean they'll just look at 3 payments and run an average forward to 200z when I cancelled it?

Link to post
Share on other sites

no backwards on missing data

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

You will need this spreadsheet.

 

FosCISheet v101.xls

 

BC stopped the PPI in October 2007 but the balance on the account included the PPI and associated interest up to that date. The PPI balance and interest was £1176.87.

 

In the attached spreadsheet, enter that figure as the PPI payment and the "from" date should be set to 1/11/07. The "to" date should be set to today and the interest rate should be set at the purchase rate they were charging on the card.

 

This sheet will give you another figure...add it to the result of the sheet you have already done and you should be there.

  • Confused 1

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites
  • 2 weeks later...

Well its late January and offer from BC not turned up yet.

 

The offer according to customer services bod is with the dept that deals with this.

 

However this dept in BC is so focused on getting their work done they have no telephone to be contacted on

- not even on the internal BC system.

 

Utter [naughty word] I think but not much I can do unless anyone knows different?

Link to post
Share on other sites
  • 1 month later...

Well the offer has finally arrived and is less than it should be if I had more statements but more than I expected. So a win as far as I can see at present. Now in waiting game having sent my acceptance back by special delivery so I know when its arrived.

 

Now my main question is about when the payment is likely to arrive. I requested BACS as I don't want delays with cheques and postal delivery errors. B/C are quoting 28 days which I think is ridiculous as its a matter of receiving form then paying. However is this 28 working days (ie 5 1/2 weeks) or a straight 28 days (4 weeks)?

 

Incidently how can an organisation that depends on us spending money 24/7 only operate 9 to 3.30 monday to Friday when paying its customers back?

Link to post
Share on other sites

They quoted 28 days to me also.

 

I accepted on August 14 2012 and received payment by BACS almost 60 days later....

 

I phoned them a lot of times chasing the payment in the early days.... They probably delayed me because of my persistence lol.

 

Hope your payment arrives more quickly!

It never rains but it pours...

Link to post
Share on other sites
They quoted 28 days to me also.

 

I accepted on August 14 2012 and received payment by BACS almost 60 days later....

 

I phoned them a lot of times chasing the payment in the early days.... They probably delayed me because of my persistence lol.

 

Hope your payment arrives more quickly!

 

Well that's not reassuring but I shall wait and see. I did try the if its delayed then I'll need payment revised upwards for interest but they have countered with its calculated on 8 weeks payment window. That's a more likely payment date I think. I'll continue to chase as I'm really annoyed by their delaying tactics.

Link to post
Share on other sites
  • 2 weeks later...

Well todays "chasing" phone call was slightly productive in that the customer service rep has confirmed the 28 day payment window starts on day they receive acceptance letter. Admittedly they're out by one day as I sent by special delivery and confirmed date and time of signature but I'll allow 29days......

It was also useful to discover its 28days - not 28 working days - therfore 4 weeks from receipt of acceptance not 5 1/2.

Still seems an awfully long time to get a bit of typing done though.

Link to post
Share on other sites
Well todays "chasing" phone call was slightly productive in that the customer service rep has confirmed the 28 day payment window starts on day they receive acceptance letter. Admittedly they're out by one day as I sent by special delivery and confirmed date and time of signature but I'll allow 29days......

It was also useful to discover its 28days - not 28 working days - therfore 4 weeks from receipt of acceptance not 5 1/2.

Still seems an awfully long time to get a bit of typing done though.

 

Agreed, it is interesting that it takes them so long to write out a cheque for a customer in respect of monies they have had control of for a very long time !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites
Agreed, it is interesting that it takes them so long to write out a cheque for a customer in respect of monies they have had control of for a very long time !!

 

Its not even a cheque! All they have to do is reduce the account balance to zero and transfer the rest by BACS to my account. Simples

 

I can vaguely understand that it will take time to calculate payment (although I assume pretty automated now) but once calculated and agreed how can that take 4 weeks....

Link to post
Share on other sites

Ah well its been 29 days since the efficient staff at barclaycard received my acceptance - time for another call I feel.

 

Incidently I feel the customer service rep I spoke to last has a different view of reality to the rest of the financial world.

 

Despite my acceptance letter being signed for as a special delivery letter Barclaycard only views it as delivered when it turns up in the relevant department.

 

Does this mean that barclaycard will consider that when I receive their bill it becomes payable in 28 days from the date I open it not from the date it drops through my letterbox?

Link to post
Share on other sites

I spoke to the Barclaycard PPI team on Friday afternoon thanking them for their offer

to put me back in the position I would have been had they not applied the cover,

but highlighting that they have offered to refund my premiums,

associated interest and statutory interest,

but not for my phone calls,

postage,

cost of SAR and time.

 

Apparently their seperate customer service team will contact me by the end of today - Fingers crossed!

 

Have you tried that?

Link to post
Share on other sites
I spoke to the Barclaycard PPI team on Friday afternoon thanking them for their offer to put me back in the position I would have been had they not applied the cover, but highlighting that they have offered to refund my premiums, associated interest and statutory interest, but not for my phone calls, postage, cost of SAR and time. Apparently their seperate customer service team will contact me by the end of today - Fingers crossed! Have you tried that?

 

I haven't but I'll give it a go! Totally hacked off that the amount they're offering exceeds amount on card but whilst I'm waiting for payout I'm being charged interest. Obviously if I stop paying them a default will be placed on my credit file so they have me at present

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...