anneyvs Abbey

[anney63]

I have just started the process to claim back bank charges for my son on a closed account. My son has sent a letter of assignment on this account does this mean that I can deal with Abbey on the phone on his behalf.? Can anyone help

 

I am getting the usual runaround re s.a.r although I have been sent irrelevant paperwork by the Data Protection Team including some relating to somebody else's account including name & address and transaction details in response. This from a data Protection Team!!!!!!! No statements but acknowledged cheque letter dated 6/9. On 6/10 receive another letter from Pam Speed saying statements would follow in next 5to7 days for 14 months and the microfiche get out again acknowledged receipt of cheque. Non Compliance sent to Data Protection Team now getting letters from 2 different addresses. Have sent letter to Data Protection by Special Delivery.

[younganfree]

Hi, Anney, welcome.

In my opinion it may be better to avoid phonecalls if poss, and stick to letters - less complicated that way.

Please start yourself a NEW THREAD on the Abbey forum, you'll be among others with experience of how Abbey work.

Good Luck with your son's claim.

[anney63]

Well today got info going back to May 2000 unfortunately 2 months missing , We are up to £6935 already. Do I claim for unauthorised overdraft fee as well . Now the hard work begins will be needing loads of help. As a pensioner I do like a good fight so will keep in touch. I would like to go for fasttrack hate giving anything away so will take time and look at all aspects.

[Rooster-UK]

Good for you, Anney.

 

Have a look at this thread....just click on the link....

 

D.P.A. SARs non-compliance

 

Read the thread carefully, it contains a number of scenarios regarding missing data, and below are a number of letter templates.

Just select the scenario that applies then scroll down to the appropriate template.

 

Good luck with your claim.

[breadline]

Hi Anney

WELCOME and GOOD LUCK:)

[anney63]

Hi,

I have looked at some of the links re missing data. I actually phoned and spoke to Sheena Small of the Abbey Data ProtectionTeam (01908 344061) who is really quite helpful even wished me luck with my claim.The pages I received had a range number on the rest was blank with handwritten "not Found" she explained that they just cannot find them. So even if I sent a non compliance they couldn't supply them. I think I will work out the average of 3 months either side and use this on the prelimanary request. I am using Mindzai spread sheet which is really good and simple for an old un like me.

[anney63]

Well sending preliminary request tomorrow £7395. Wish Me Luck !!!!

[Rooster-UK]

They are obliged by law to keep this information for 6 years plus the current year.

This is where the importance of letters over phonecalls comes in. It's difficult to prove what someone said on the phone.

 

One or two courses open to you .....

Report them to the Information Commission.

Now, when you work out your schedule of charges to be claimed back, estimate the charges you have probably had during the periods of missing statements, based on what you were charged either side of those periods.

 

Put the onus on the bank to prove that they didn't make those charges and at that level. To do that, they would have to find those missing statements.

[anney63]

Hi Again

Phoned Sheena Small this morning (Data Protection) asked it be put in writing that the 2 months can't be found as I may need for court . She said no problem she will mail department concerned once more and will definately have letter in my hands within a week . Keeping a friendly dialogue and it is working well so far she has done everything promised will confirm phone call in writing though now Prelim has gone off.

[Rooster-UK]

Hello again, Anney.

 

Now that you are no longer a Newbie, can you start your own thread in the Abbey forum and post any questions and progress reports there. That will enable others who are also dealing with Abbey to offer better advice to you.

 

Good luck with your claim.

[anney63]

Thanks for advice all done:)