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Deb1974

Refund for Used Car - problems

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I bought a used car from a garage on 8th December - paid a £200 deposit on that day with agreement for the garage to put in a new clutch and replace the dash digital dispaly as we'd identified these faults during the test drive. garage agreed with no problem. day before we were due to collect, garage contacted us to say they had found an oil leak. a week later they said had fixed it so we collected the car and paid remaining balance of over £3k. drove an hour home and warning lights flashing - insufficient oil pressure, when we got back. garage came and collected it (they drove it away) and gave us a courtesy car. we havent seen the car since!! we have had numerous telephone conversations and each time they say the fault could be something but next time we speak to them it could be something else!! they've told us the car has been looked at by a specialist and the fault could be a number of other things !! we have a list of 12 things they've said it could be but these include some major repairs - engine compression, oil pump, ECU ..... latest thing was theyw ere replacing the engine!!! as far as we are aware that hasnt happened. I told them a week ago I wanted a full refund as i think they have had adequate time to repair it and they havent yet even identified the specific fault. Under SOGA I feel I am entitled to the full refund - I rejected the car by them having it back, agreed to repair on initial problem but now - a month later - there is still no news as to what is actually wrong with it. they admit there is a problem but they can't seem to find it. Spoke to Trading standards and they werent of much use apart from telling me to put it in writing. Which I've done and will beposted recorded delivery tomorrow. I spoke to the garage today and had a heated conversation - asking again when i am getting my refund ( I stated i wanted refund nearly a week ago) and THEY said, they were going to take advice from trading standards!!! my partner was told yesterday 'dont stress mate, you'll get your money back'! they've also said will keep our money until new year and then find me something special !!

Any advice welcomed as I can find losts of examples of faulty used cars being returned but no example of this situation when garage are trying to fix it but taken so long i now have no confidence in the car and as it still isn't fit for purpose I feel I am entitled to the full refund. makes me so angry!!

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Just some basics...

 

Make, model, age, mileage, engine type.

 

Does seem a bit much to me, but they've put you in a good position in return for your co-operation. You've got alternative transport. That's more than most... But 8th December was only 5 days ago? I take it you bought it mid-November?

 

If so, I'd be chasing up now for a complete progress report and dependant on that, a refund.

 

More knowledge will post when they wake up!

 

Sorry I can't help more.

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I bought a used car from a garage on 8th December - paid a £200 deposit on that day with agreement for the garage to put in a new clutch and replace the dash digital dispaly as we'd identified these faults during the test drive. garage agreed with no problem. day before we were due to collect, garage contacted us to say they had found an oil leak. a week later they said had fixed it so we collected the car and paid remaining balance of over £3k. drove an hour home and warning lights flashing - insufficient oil pressure, when we got back. garage came and collected it (they drove it away) and gave us a courtesy car. we havent seen the car since!! we have had numerous telephone conversations and each time they say the fault could be something but next time we speak to them it could be something else!! they've told us the car has been looked at by a specialist and the fault could be a number of other things !! we have a list of 12 things they've said it could be but these include some major repairs - engine compression, oil pump, ECU ..... latest thing was theyw ere replacing the engine!!! as far as we are aware that hasnt happened. I told them a week ago I wanted a full refund as i think they have had adequate time to repair it and they havent yet even identified the specific fault. Under SOGA I feel I am entitled to the full refund - I rejected the car by them having it back, agreed to repair on initial problem but now - a month later - there is still no news as to what is actually wrong with it. they admit there is a problem but they can't seem to find it. Spoke to Trading standards and they werent of much use apart from telling me to put it in writing. Which I've done and will beposted recorded delivery tomorrow. I spoke to the garage today and had a heated conversation - asking again when i am getting my refund ( I stated i wanted refund nearly a week ago) and THEY said, they were going to take advice from trading standards!!! my partner was told yesterday 'dont stress mate, you'll get your money back'! they've also said will keep our money until new year and then find me something special !!

Any advice welcomed as I can find losts of examples of faulty used cars being returned but no example of this situation when garage are trying to fix it but taken so long i now have no confidence in the car and as it still isn't fit for purpose I feel I am entitled to the full refund. makes me so angry!!

 

Sheesh! That was hard to read. You really need to split your post into paragraphs as a lot of people will loose interest after the first few lines. Anyway, the dates I assume are wrong as they don't make sense. It hasn't been a month yet according to your info.


Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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Under the SoGA the dealer must be given a reasonable amount of time to effect repairs. If repairs are not carried out in reasonable time or subsequently prove not to have fixed the problem you are still entitled to reject the car and request a full refund. Reduce everything to writing giving them fourteen days to complete repairs otherwise you'll reject the car and sue for a full refund plus damages for any consequential losses. Don't threaten a small claim unless you're prepared to see it through.

On second thoughts, given the holiday period, say car must be repaired within 21 days.

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We really do need a reply to Sailor Sams post to offer any assistance deb ??

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Sorry everyone - I was so wound up when I wrote my original post I managed to get the dates wrong (and lack of paragraphs).

 

We bought the car on 8th November, It's a 2006 Peugeot 206 1.4 16v sport and we paid £3450 for it.

 

What would be considered reasonable time for them to repair it? we collected it from them on 27th November, and they came and picked it up from us on the same day (due to the insufficient oil pressure warning).

 

Another issue I have thought of is, when they came and picked it up, they actually drove it away even though the warning signal was on. they told us they were being met by a low loader at the nearest motorway services, but this is 15 miles away. If it is an engine issue, i should imagine more damage may have been done by them driving it. So would that be another positive to my attempt to get a refund?

 

I've now sent them a letter, stating all the facts and quoting SOGA, car is not fit for purpose, reasonable time has been given for repair and we have rejected the car and require a full refund. i have stated I may consider taking legal action if necessary.

 

thanks for your comments so far and any other advice gratefully received.

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Seems that you have done already what I would advised you to do after waiting 21 days (as Rory suggests). So basically I would of waited until the 18th before sending your rejection letter. Having said that, SOGA does not stipulate what a 'reasonable time' is so a judge may consider that you may well have already given sufficient time.

 

I take it you put a dead line in your letter of say 14 days? Lets see what they come back with but I can see you taking this to court to be honest.

 

As you say, you make a very valid point of them driving it away with the fault that it apparently had.


Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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thanks for your help with this. We are off on holiday on tuesday so hoping we may hear from them before we go, if not will have to wait and see what happens when we get back.

 

We will fight this all the way now as I can't see how we could have been any fairer.

 

thanks for you help. will keep you updated.

 

Deb

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