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a few weeks ago i recieved a final bill from scottish power,as id changed my electric and gas from them to edf.

 

they are asking for £139.10.we had prepayment meters fitted on september 5th 2012.£60 of this is from july 12th to 5th september,when using normal meter.

 

they are trying to charge me £74,from september 5th to october 23rd,in this time i was using prepayment meters.pay as you go.i cnat understand why they want this £74 as i only put on what i used when we need it.

 

i havent been able to pay it due to financial difficulties.

 

today i recieved a letter from insight collections,acting on behalf of scottsih power

saying to pay this amount £139.10 immediatley or another £20 for "average legal agent expenses will be added.

 

it gives the usual "notice of legal proceedings"

 

i am going to phone scottish power and tell them ill pay them the £60,from before prepayments were installed.but as for the £74 they can go to hell.

 

can you give me any advice please ? thanks

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I would seek an explanation the amounts, but would do it in writting anything agreed with a utility company verbally is a waste of time.


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Geddy, contact SP via the email address given by Colin the SP representative.. I am sure he will be able to help.


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i emailed scottish power yesterday.not heard anything back yet.though i did recieve a text message from "insight collections" today,telling me to contact them urgently,which im not.ill deal with scottish power,not there thugs.who are also adding their own charges to this debt,which they wont get

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still nothing from scottish power,and nothing from their rep here,who i messaged.scottish power are hopeless.i remember recieving a letter asking me for meter readings,it told me to do it online,it gave me a link in the letter to do this,so i entered the correct readings.

 

then a few weeks later i spoke to a girl at scottish power,who had no details of any meter readings on their system from me,and told me tjey had to update it all,even though i did this online on their site,idiots they are.then without any proper readings they send bills out,with wroing readings.they installed prepayment meters for me on 5th september 2012,then after i changed supplier to edf,they send me a bill for a period that i am using prepayment meters.

 

so i questioned this with them,with no reply,then i recieve letter from their thugs "insight collections" asking for this amount,that is totally wrong,and also these idiots start putting their own charges on to the debt,they are absolutley hilarious.

 

if their is something owed for the period when not usuing prepayment well ill pay that,but not for trying to get me to pay a bill while using prepayment,scottish power have it so wrong

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recieved another letter from "insight collections " on behalf of scottish power today.this is how it reads

 

dear mr ****

 

ACT NOW TO AVOID FURTHER ACTION

 

NOTICE OF LEGAL PROCEEDINGS.

 

despite several requests for payment the above debt still remains unpaid to scottish power.we now intend to take action against yuo to recover all oustanding debt and any costs incurred.this action may result in costs averaging £250,which can be avoided if you settle within 7 days.

 

the costs incurred by taking any action against you will be addedto the outstanding debt.this may include court action being raised against you.following successful court action against you the following may happen.

 

.Arrestment or seizure of goods belonging to you

.Arrestment or seizure of any bank account that you hold

.Recovery of debt directly from your wages

.A charge being placed over any land or heritable property that you own which would prevent you from selling that property.

 

this is your final opportunity to settle your debt with scottish power without incurring additonal costs.to pay the balance or if you are having difficulty paying please call us on "blah blah blah"

 

this makes me laugh,as scotish power had that bill all wrong,how can they charge me a bil over a period i used prepayment meters.any of their thugs come near my door and they will get 2 words.

Edited by Geddy1961

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well i think you should get your amounts correct on a bill before you pass it to a dca,have you notified "insight collections" about this ? as ive read alot about how you dont tell them,and they still hound people even though the debt gets paid to you directly,also how do you know as ive not told you my account number that i had while with SP ? still not had this call

I am the ScottishPower company rep on this forum, we have reopened your complaint and my colleague will call you today. Regards

 

Gerry

Edited by Geddy1961

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was told by 2 people at SP that id be called today,no one called,what an incompetant lot,not heard any replies from 2 emails i sent also,which were sent 4,5 days ago to their complaints department

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recieved a call this morning from a guy from scottish power.telling me that he will send me a letter stating a £0.00 balance,and would that be ok for me ? i told him that id recieved 2 letters and a text message from "insight collections" and he told me me that was them "scottosh power" guess wait and see wht this letter he is going to send me says,sure ill still get something from "insight collections" though

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Hi, my colleague spoke at length to Geddy1961 this morning. Insight Collections are our inhouse agency. He did advise that there may be some cross over corresspondence, which may have been in production prior to today and to ignore it. He has left direct contact details and I hope that we can consider the matter closed.

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how does it go from getting letters threatening legal action,asking for £139.10 to £0.00 ? tells me scottish power messed up,though they dont like to admit it,crossover correspondence ? a number of bills asking for different amounts,then 2 letters from your dca and a text message,one letter that was recieved yesterday,the other the week before,i phoned SP yesterday to get this sorted out,if i hadnt of,id still get letters from insight collections,which im still expecting,as ive read about them still harrassing people even though the matter has been settled.

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