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I had a loan with Lombard direct in 2004 with payment protection, I have been trying to get my PPI back but they say they have no record of my loan, even though I have a copy of my credit report with the loan on it, any advice??? I even wrote to the RBS archives but hit another brick wall!

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When was the account paid off?

 

If more than six years ago then they may not have any records.

 

Have you got the original agreement and record of payments made?


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1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

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3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

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5. Feel Bullied by Creditors or Debt Collectors?

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6. Staying Calm About Debt

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7. Thinking of a Full & Final Settlement?

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I paid it off in 2006, and don't have any of the records, probably could get some info from my bank

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May sound like a silly question but how do you know you had PPI?

 

Have you tried a Subject Access Request (SAR) to the lender? If not then that might be the way to go to find out what they have on you.

 

In the absence of any information from either your end or theirs it is going to be difficult to move a PPI claim forward.

 

If it were me I would try a SAR first. Template is in the CAG library (top left in green). Add a line to the effect that it is to include copies of al and any agreements you have ever had with them. Cost os £10 and they will have 40 days to comply.


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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I know that I had PPI because I remember them telling me that I needed it to get the loan, obviously not the case, thanks for the advice, will try that

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