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    • OK, thanks, I won't wait for them. On a side note, some of the posts on here are a bit frustrating, I read through five pages or so of someone going through the court process rooting for them as I'm reading, then nothing, not heard of again. Left here wondering what the outcome was, lol!
    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because therte was still £69 owing, so I paid it and thought it would correct once the CRA's updated their reporting cycle.   However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account 106985089 has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, so I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
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Lowell portfolio & barclaycard CCA request


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Hi there

 

Not sure if this is the right section to post in but here goes.

 

I've requested a copy of my CCA from lowells as they claim to have bought a previous debt of mine. they have sent a letter in response but, I am unable to post a link as I haven't made enough posts on this forum.

 

It says:

we are in receipt of your request for a copy of your credit agreement in accordance with section 78(1) of the consumer credit act 1974.

 

We are requesting a copy of the agreement from the original lender with whom you originally entered into the agreement together with statements.

 

Whilst we endevour to reply with the required information within the prescribed 12 day period under the consumer credit act you will appreciate this is dependent upon receipt of the information from the original creditor. We will advise you further if it will take longer than the prescribed period.

 

When lowell purchases a debt from a client we issue a letter of assignment to the customer which fulfils our legal obligations under the law of property act 1925. This letter was sent to you on the 23rd April 2010 and we enclose a copy for your perusal and retention. We would not normally issue a specific deed of assignment unless the matter had progressed to court action.

 

The copy of the letter that they claim to have previously sent was never received as, the address is my parents. Also the amount on it is the same then as it is now(surely they would have added costs over the course of 2 years??)

 

The first letter I received from them was when I returned to the UK from living abroad. It contained a supposed letter from the original creditor on their headed paper but, as far as I can tell the letterhead is not an original and, it is marked page 1 of 2.

 

Sorry if this is a long winded post but, could somebody out there let me know what the next course of action should be? I am in the process of requesting a copy of my credit file to see if they have added a default of their own as, the debt is nearly 6 years old.

 

Thanks

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Well the time limit is running, once they are out of time then they can be sent the failed letter.

 

Wait and see what's on your credit file, what was the original debt and who with?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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You won't get the deed of assignment.

 

The copy letter they have sent you would be good enough. If there name is against the debt on the CRA file then they will own it.

 

Since the account was terminated by the original creditor Lowell can't add any further charges.

 

They cannot default you again for the same debt, they can only update the existing entry to reflect the fact that they are now the owner.

 

Next course of action is wait for them to comply with the CCA request.

 

If you are nearly six years from the last payment or acknowledgement in writing then be careful not to acknowledge the debt.

 

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If you follow the instructions below, you should be able to post up your document/letter - you MUST remove any identifying information / barcodes from the letter first :)

 

Dx100 – Instructions on uploading pdfs

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 1 month later...

well guys, after a long break away from the computer and, a lot of letters from lowells stating they were still looking for the original credit agreement, I've just got a letter through the post reading:

 

After liaising with Barclaycard in an effort to obtain this document we have been advised that it is no longer available due to the length of time since the account was opened with you

 

At this time we have closed our file and will not make any further contact with you concerning payment against this account unless the copy of the agreement is received at some point in the future from barclaycard

 

Now, I know the amount owed is still there but, I was wondering what action, if any, should be taken?

 

I also note that they have not returned the £1 sent for the credit agreement

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Looks like Lowells have given up and will bother you no more.

 

If you want to pay this off at a rate you are able to afford, or you decide to not pay the a/c off, that's your prerogative.

 

As the matter is still in dispute and they've not resolved it, they should not sell on the debt. However, that could still be a possibility.

 

Ask them for the £1 CCA fee to be returned and seek their confirmation that the CCA fee was not paid as a credit toward the alleged debt.

 

:-D

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  • 4 weeks later...

I wouldn't leave them with 1pence of mine least of all 100 of the buggers!

 

You NEED that returned, don't feed their vile machine,

 

Dear bill&ben,

 

Thank you for your recent correspondence dated dd/mm/yyyy the contents of which have been noted.

 

You failed to return the statutory fee of £1 which I sent along with my CCA request, I look forward to receiving this promptly.

 

Regards,

[PRINT NAME]

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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