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John Lewis: Discrimination/cheated by

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With great pain I am writing to you as I am cheated(I assume) by John Lewis phone order service. On 09/12/12, I called Welwyn JL store(01707 323456) to order camera(D5100 with 18-55mm and 55-200mm lens) as I show on hotukdeals for £429.95. I was told by customer service lady that deal is over but there is deal in Southampton store and she can order for me at £449.95 and we both agreed on it. She order for me with my card details and she gave me order no: 35609537. After that I had talk with my friends and 3 of my friends ordered it with price £449.95 and one of my friend also got tracking number.

After talk with my friend who got tracking number I called Welwyn JL store(01707 323456) one more time for tracking number and person told me that my order has been cancelled as there was issue with bank and asked me to contact bank. I immediately called bank and they said payment is gone fine and also gave me payment reference number. After that I called Welwyn JL store(01707 323456) and they said it was wrong deal so they cancel deal.

Here Welwyn JL store(01707 323456) and I both agreed on price of £449.95 even-though they charged me £ 639.95 without my permission and without my knowledge. They lied to me about order cancellation and also cancel my order without any reason.

Here JL cheated me with more price then what was agreed and also cancel my order and giving me wrong reason though they accepted and delivered camera who order after me for £449.95, I want to know why this has happened to me and who will pay me for my loss as I also lost same deal form currys as I was loyal JL customer and want to buy from it.

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Flexi pricing !! . Happening a lot, these days. And even worse is cookies on your PC, so some stores offer low prices, to attract you, then they change the next time you visit........... Viking Direct, are good at this.

 

Problem with Hotdeals website, is it's very popular, and deals run out quickly. Some stores will limit numbers on an offer, especially if its added to Hotdeals, and other such sites.

 

On the face of it. You agreed to pay the higher price over the phone. And your subsequent, sculldugery to find it again, is completely separate, and after the fact .......................... You hav'nt so much been had, as been drawn in and accepted a price, you were'nt happy with.

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Hi Thanks for reply, we had agreed on price of £449.95 and they charged me £639.95 and also cancel my order, I suprise that people who order after me got their camera and I am still waiting for my refund as they are sitting on it not sure how to resolve it as I deserve camera else why did they honored order after my one?

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You will have to make a formal complaint to the manager of the store that took the order.


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Sounds like 'bait and switch' which is against OFT guidelines


CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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