Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Hastings Want to Double my excess if I choose my own repair company!


slinkydonkey
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4172 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello All

 

I was recently involved in a crash where a lady drove into the back of my car as I was waiting at a T junction.

So of course I phoned my insurance company Hastings Direct...my policy is a Hastings Essential policy.

 

Initially they wanted me to use 'Albany Assistance' which I thought was a great idea until they started to ask me to agree to a hire agreement for the hire car alarm bells started to ring. After googling them I realized there was a huge danger I could be left with a huge hire car bill. Some horror stories on the honest John website where someone has had to fight a 7k bill!

 

First off Hastings wanted to use a garage down in Southampton called Silverlake Garages latter on this gets changed to another garage in Portsmouth.

 

So I canceled Albany Assistance and decided to take my car to my local main dealership they where excellent and gave the quote to Hastings that day!

 

I was told by Hastings that if I went ahead and decided to use my own garage I would have to pay double my policy Excess!

Apparently because I have the Essential policy. (I am going to try to find the policy documents but can they do this?)

 

 

The whole process of phoning Hastings has been a nightmare ive been passed around so many different companies its hard to remember all there names and the amount of times ive been put on hold. God knows why they all use 0845 numbers too!.

 

I have read online that often the insurance companies like to use there approved garages purely as it is beneficial to them selves and often the garages use substandard parts I dont know how true this is though.

 

So is it true that because I use the Essentail Hasting policy they have the right to double my excess just because i wont do what i want?

 

Thanks In Advance

Paul

Link to post
Share on other sites

Thanks HB I just found my policy details online and it says 'We will cover Loss of or Damage to your car, up to its market value. If you do not use our nominated repairer, the

excess shown for the section on your Schedule will be doubled." it seems criminal they can do this I think the OFT should look into this!

Link to post
Share on other sites

I don't have a land line there a waste of money I do use say no to 0845 but just wanted to have a moan because i hate 0845 numbers. Anyway I found a link on a website and it says "It has been agreed with the Office of Fair Trading and The British Board Of Motor Insurers that as a Motor Vehicle insurance policy holder you have the right to choose the repairer you wish to carry out the repairs on your vehicle, regardless of the insurance company's advice. You are not obliged to use their approved repairers." so is this law?

 

I would love to see an official reply from someone at Hastings about this looks like Insurance companies have upset the OFT as well as OFT is currently investigation this!

Edited by slinkydonkey
Link to post
Share on other sites

Hi slinkydonkey, Thanks for posting, I am sorry for the delay in my resonse. I would like to offer my assistance to help you get this matter resolved. Can you please get in contact with me directly with your policy details so that I can take a look at your policy? Many Thanks, Jamie

socialmedia@hastingsdirect.com

Edited by Hastings Direct. Joe - Social Media Customer Support
Email address
Link to post
Share on other sites

Hi slinkydonkey, Thanks for posting, I am sorry for the delay in my resonse. I would like to offer my assistance to help you get this matter resolved. Can you please get in contact with me directly with your policy details so that I can take a look at your policy? Many Thanks, Jamie =QUOTE]

 

 

Good and bad news the 3rd party client have admitted responsibility. I have taken advice from people who have posted on moneysaving expert website and decided to use the 3rd party’s insurance company to do everything. I cannot tell you how much of a relief it is to use Zurich over Hastings. Every time I tried to phone Hastings I had to wait about 8 to 10 minutes in the queue toe even get through! When I phoned im Zurich on a 0800 number the answered in seconds.

 

As soon as this claim is over guess who I’m moving my policy too? Yes Zurich!

What is even more disappointing is that your company did not ever seem to have my interest at heart it is all about screwing your own customers over as much as possible and by trying to save as much money as possible by out sourcing everything so that everyone get a bit of the cake! It is no surprise everyone premiums are sky high!

 

The only reason why Zurich admittedly responsibility so quickly is because I phoned them directly to tell them there customer had hit my car. Considering this incident happed over a week ago Zurich have told me they STILL haven’t had any notification from Hastings!

 

I would warn anyone never to use Hastings Essentials !

 

Cheers

Paul

Edited by slinkydonkey
Link to post
Share on other sites

Hi Paul, Thanks for the update, I am sorry to hear about the situation and I would really like the opportunity to investigate this and find out what went wrong. If you could email me your policy details I would really appreciate it. Many Thanks, Jamie

Link to post
Share on other sites

Hi Paul, Thanks for the update, I am sorry to hear about the situation and I would really like the opportunity to investigate this and find out what went wrong. If you could email me your policy details I would really appreciate it. Many Thanks, Jamie

 

 

Ok thanks I have emailed you.

Link to post
Share on other sites

Keep us updated as obviously Hastings don't want you to post any more which is why they ask you to contact them.

 

Hi Surfer01, I would also encourage the OP to post updates. Due to DPA regulations I am not able to discuss in too much detail on a public forum however I will do my best to help. Many Thanks, Jamie

Link to post
Share on other sites

Another example how bad they are just had a phone call from the physio department who had been instructed by Carpenters

Solicitors who has been instructed by Hastings Direct..

 

This is an example of poor communication I had already phoned Hastings Direct to tell them I would not be using any of there services and was told everyone would be informed clearly this was not he case. It just goes to show how inept they are.

Link to post
Share on other sites

  • 1 month later...

Just to update you this company IS THE WORST I HAVE EVER DEALT WITH IN MY LIFE I have dealt with some really bad companies in the past this one takes the p** I will be leaving a full review of why they are so bad here and why I would not recommend this company to my worst enemy ! In comparison the 3rdy party's insurance company were excellent if it was not for them (Zurich Private Clients) I would still be dealing with the completely inept and rude Hastings Direct thats assuming I could even get through to there battery farm of a call center.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...