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    • please answer the following questions.   1 Date of the infringement- 21/06/19   2 Date on the NTK [this must have been received within 14 days from the 'offence' date]- 12/07/19   3 Date received 15/07/19   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? N I can't see it   5 Is there any photographic evidence of the event? Yes a ANPR Camera showing arrival and exit but separate parking machine in car park not at gates    6 Have you appealed? Y Post up your appeal] I am waiting for a copy of my appeal but I have other emails sent i can send  Have you had a response? Y. Email was never sent as they stated on 29th July. Finally got the notice of regection sent by email on 3rd Oct.    7 Who is the parking company? National Car Parks Limited owned by Park24.co   8. Where exactly [carpark name and town] NCP, Terrace Road, Bournemouth    For either option, does it say which appeals body they operate under. Not on the letter but found on line its BPA   There are two official bodies, the BPA and the IAS. If you are unsure, BPA please check HERE   If you have received any other correspondence, please mention it here   in either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONL
    • Not much point in appealing. You paid for 4 hours and stayed for an extra 45 minutes. Goes to show what a bunch of crooks you are dealing with when you first appealed they delayed their response until you came liable for the higher charge and they wouldn't reduce that sum. From now on just ignore everything you get from NCP  and their unregulated debt collectors (birds of a feather). They will try to frighten you with increased costs  that you can safely ignore. In the  meantime please complete the questions asked by dx above and post up any PCNs so we can see if they got them right. Also we need to see their signs in the car park especially the one at the entrance; any that are different from the others and the T and Cs on the ticket machine. Before posting the PCNs please delete your name and reg. number plus anything else that might identify yourself.  
    • Don't forget ... the attorney general (Cox) who apparently advised 'misleading the Queen, Parliament and the British people as ' sounds good to me .. actually said they could ..   He doesn’t much like the idea of staying in the European customs union But said he would be willing to accept one if it would secure the goal of getting Britain out of the EU.    BUT He followed with “If we decided (meaningless distracting time suggestion) that we wanted to review our membership of any such customs union if we signed it – and I'm not saying we will – that's a matter for negotiation and discussion,”
    • Thanks dx   I have emailed the business and I have requested a refund on the form provided by them.   I have noticed on Saga.co.uk there is an article referring to the same website and a paragraph from another motorist who also received PCN for same journey at around same time as us.  'At the end of November 2018 I was travelling on the M 25 over the Dartford Bridge and returning the next day. So I went online the night before and thought I had paid for a return journey at a cost of £12. My Tesco MasterCard shows a payment of £12 to “DartfordCrossingCharge Bristol 000“. I have now had to pay £70 fine plus the correct charge of £5 because the official site did not get my money. There must be so many people being tricked by this false website , sowhy can it not be taken down? The Dart Crossing company isn’t interested. Perhaps because they are also making money from the [problem] every time someone like me makes a mistake?'
    • Hopefully a ditch will be a place of pilgrimage and historic national importance in the UK shortly ...   Off out with a shovel to pick a good spot and dig a trench by the side of the road about half way back from the local watering holes as an offering   ... Pick a good spot where I might get caught short on the way back every Friday night
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slinkydonkey

Hastings Want to Double my excess if I choose my own repair company!

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Hello All

 

I was recently involved in a crash where a lady drove into the back of my car as I was waiting at a T junction.

So of course I phoned my insurance company Hastings Direct...my policy is a Hastings Essential policy.

 

Initially they wanted me to use 'Albany Assistance' which I thought was a great idea until they started to ask me to agree to a hire agreement for the hire car alarm bells started to ring. After googling them I realized there was a huge danger I could be left with a huge hire car bill. Some horror stories on the honest John website where someone has had to fight a 7k bill!

 

First off Hastings wanted to use a garage down in Southampton called Silverlake Garages latter on this gets changed to another garage in Portsmouth.

 

So I canceled Albany Assistance and decided to take my car to my local main dealership they where excellent and gave the quote to Hastings that day!

 

I was told by Hastings that if I went ahead and decided to use my own garage I would have to pay double my policy Excess!

Apparently because I have the Essential policy. (I am going to try to find the policy documents but can they do this?)

 

 

The whole process of phoning Hastings has been a nightmare ive been passed around so many different companies its hard to remember all there names and the amount of times ive been put on hold. God knows why they all use 0845 numbers too!.

 

I have read online that often the insurance companies like to use there approved garages purely as it is beneficial to them selves and often the garages use substandard parts I dont know how true this is though.

 

So is it true that because I use the Essentail Hasting policy they have the right to double my excess just because i wont do what i want?

 

Thanks In Advance

Paul

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Hello and welcome to CAG.

 

I hope the forum guys will be able to get here this evening or tomorrow. We also have a Hastings rep who will probably look in.

 

My best, HB


Illegitimi non carborundum

 

 

 

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Thanks HB I just found my policy details online and it says 'We will cover Loss of or Damage to your car, up to its market value. If you do not use our nominated repairer, the

excess shown for the section on your Schedule will be doubled." it seems criminal they can do this I think the OFT should look into this!

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Use your landline for 0845 numbers....... and google, say no to 0870, for an alternative standard code number to use on your mobile.:lol:

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I don't have a land line there a waste of money I do use say no to 0845 but just wanted to have a moan because i hate 0845 numbers. Anyway I found a link on a website and it says "It has been agreed with the Office of Fair Trading and The British Board Of Motor Insurers that as a Motor Vehicle insurance policy holder you have the right to choose the repairer you wish to carry out the repairs on your vehicle, regardless of the insurance company's advice. You are not obliged to use their approved repairers." so is this law?

 

I would love to see an official reply from someone at Hastings about this looks like Insurance companies have upset the OFT as well as OFT is currently investigation this!

Edited by slinkydonkey

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Hi slinkydonkey, Thanks for posting, I am sorry for the delay in my resonse. I would like to offer my assistance to help you get this matter resolved. Can you please get in contact with me directly with your policy details so that I can take a look at your policy? Many Thanks, Jamie

socialmedia@hastingsdirect.com

Edited by Hastings Direct. Joe - Social Media Customer Support
Email address

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Hi slinkydonkey, Thanks for posting, I am sorry for the delay in my resonse. I would like to offer my assistance to help you get this matter resolved. Can you please get in contact with me directly with your policy details so that I can take a look at your policy? Many Thanks, Jamie =QUOTE]

 

 

Good and bad news the 3rd party client have admitted responsibility. I have taken advice from people who have posted on moneysaving expert website and decided to use the 3rd party’s insurance company to do everything. I cannot tell you how much of a relief it is to use Zurich over Hastings. Every time I tried to phone Hastings I had to wait about 8 to 10 minutes in the queue toe even get through! When I phoned im Zurich on a 0800 number the answered in seconds.

 

As soon as this claim is over guess who I’m moving my policy too? Yes Zurich!

What is even more disappointing is that your company did not ever seem to have my interest at heart it is all about screwing your own customers over as much as possible and by trying to save as much money as possible by out sourcing everything so that everyone get a bit of the cake! It is no surprise everyone premiums are sky high!

 

The only reason why Zurich admittedly responsibility so quickly is because I phoned them directly to tell them there customer had hit my car. Considering this incident happed over a week ago Zurich have told me they STILL haven’t had any notification from Hastings!

 

I would warn anyone never to use Hastings Essentials !

 

Cheers

Paul

Edited by slinkydonkey

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Hi Paul, Thanks for the update, I am sorry to hear about the situation and I would really like the opportunity to investigate this and find out what went wrong. If you could email me your policy details I would really appreciate it. Many Thanks, Jamie

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Hi Paul, Thanks for the update, I am sorry to hear about the situation and I would really like the opportunity to investigate this and find out what went wrong. If you could email me your policy details I would really appreciate it. Many Thanks, Jamie

 

 

Ok thanks I have emailed you.

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Keep us updated as obviously Hastings don't want you to post any more which is why they ask you to contact them.

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Keep us updated as obviously Hastings don't want you to post any more which is why they ask you to contact them.

 

I will keep this updated.

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Keep us updated as obviously Hastings don't want you to post any more which is why they ask you to contact them.

 

Hi Surfer01, I would also encourage the OP to post updates. Due to DPA regulations I am not able to discuss in too much detail on a public forum however I will do my best to help. Many Thanks, Jamie

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Another example how bad they are just had a phone call from the physio department who had been instructed by Carpenters

Solicitors who has been instructed by Hastings Direct..

 

This is an example of poor communication I had already phoned Hastings Direct to tell them I would not be using any of there services and was told everyone would be informed clearly this was not he case. It just goes to show how inept they are.

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Just to update you this company IS THE WORST I HAVE EVER DEALT WITH IN MY LIFE I have dealt with some really bad companies in the past this one takes the p** I will be leaving a full review of why they are so bad here and why I would not recommend this company to my worst enemy ! In comparison the 3rdy party's insurance company were excellent if it was not for them (Zurich Private Clients) I would still be dealing with the completely inept and rude Hastings Direct thats assuming I could even get through to there battery farm of a call center.

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