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    • As I recall the only thing you tried telling us was based on a quote that you selectively edited by Lord James of Blackheath. You misrepresented it as a statement of fact when it was actually a question which was laughed at by his peers in the House of Lords.  We told you it was garbage, you asked us to prove it and we did.   Remember?
    • you need to realise that for every person that does come to CAG and register and tell their story...there are poss 10'000 that don't but search the interweb whereby threads that are here pop up relating to like issues they are searching upon.   Most CAG siteteam and many other registered Caggers give advice that bears this in mind and post information which not only informs the starter of a thread upon what to do, but also takes into consideration the readers from the interweb that also read the relevant advice given that might not be brave enough to register and fess up.   to that end, there is very little alternative than to appear to give 'grief' [you deserve it - tough] to a cagger should certain previous advice not have been followed.....yours is a very classic case of such. hey I've found a backdoor CCJ.   to put it bluntly, had you have followed such previous advice, you most certainly would not be in the situation you are in here now.. .so by example, not giving you grief, for future readers...………..   ...never ever move without informing a debt owner of a move of address on any consumer debt that you last used or paid within the last say 7yrs. your credit file is a major key to ascertaining that information.... .but don't just read this advice come to the consumeractiongroup.co.uk website and let us help.   lecture over... what can you do..or more importantly....what can a claimant do now they have a default forthwith judgement against you. well we can't guess.... they might simply ignore it as 1000's of people with CCJ's find out..but it becomes an issue should you wish to say get a mortgage, remortgage or further credit.   i'm not going to enter into any of that here...that's for the reader to start a thread here and seek advice on their individual situation specific to them as you have done....   so...  bearing the all of the above in mind...over to you with regard to this backdoor CCJ.   as for the other debts that you didn't action before...go read your old thread and action what appropriate advice is given there for each type of debt that has been given should you wish to avoid any further backdoor CCJ's.   dx                    
    • hello my very good helpful friend. I am afraid to say that i did not. As i did not realise the relevance of it.   Should i be doing this right now of anyone on my credit file ?   Plz don't give me grief if u have already advised me...   do i do the ccs request now to everybody in that thread ?    
    • aha busted and stupid ...no wonder you've got mixed information here. never trust anything they say ..they have a very bad reputation for stating the truth.   now can you go get your credit file please..   there are cases whereby a council on historic CTAX debts do go for a county court CCJ, but a liability order from a magistrates court has far more clout legally than a county court CCJ and i've never heard of a court sending a bailiff out for 'multiple' CCJ collection.   me thinks he is pulling the wool here a bit and has looked at your credit file and seen CCJ's too so thought he'd chance his arm and use those as further leverage.   don't worry about the sat visit simply ignore do not answer the door if he appears. your task is too gather data at present.   credit file please..        
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Tapsaver.co.uk warning!!! - solved.

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A general warning about this company and a request for some advice.


We ordered and received a tap worth £77 and decided to return it in line with Tapsaver.co.uk's returns policy some months ago.


We have yet to receive a refund as the company claim we did not return the item in the same packaging as we received it.


Now we did return it exactly as we received it..

..but it seems like the manager at Tapsaver, is trying to pull a fast one.


The box we received it in was rather flimsy and the tap would have been jumping about on its way to us.


So to make its return back to Tapsaver.co.uk a little more secure I taped up the box very securely.


The manager is claiming the box arrived torn and that as a result we are not liable for a refund.


I tried to reason with him several times via email and on the phone, but he doesn't seem like a very reasonable man.


I have made an official complaint to Lancashire Trading Standards and Citizens Advice in the hope that they can help enforce the Sale of Goods Act (1979).


Is there anything else I can do?

Edited by ims21
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I have just been informed of the following by Lucy03:


This is the relevant text from the OFT leaflet (actually business guidance):



Can I insist that consumers who cancel an order within the

cancellation period return the goods as new or in their

original packaging?


3.58 No. Consumers are under a duty to take reasonable care of the goods

while in their possession as discussed in paragraph 3.44. The DSRs

allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging.


You may ask consumers to return goods with the original packaging, but you cannot insist on this.

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Another update - The Manager is still refusing to provide a refund on the returned tap despite knowing he has breached the Distance Selling Regulations. Tapsaver.co.uk also operate under:


Furniture Components UK Ltd





If I were you I would avoid at all costs if you want good customer service.



Edited by ims21
Please refrain from posting names

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This problem has now been resolved amicably and both parties have established goodwill

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Good. We are very pleased to hear it and we hope that we have contributed to the resolution of the matter.

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