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    • We have spoken to DVLA and been told to write a letter with the details. Even though there is no address available it will be on record that she is no longer the keeper and that will be backdated to the time of sale.   I'm sorry I haven't addressed your questions. It's a Mini 07 registration 70,000 miles, service history, well maintained, bodywork perfect, 2 former owners MOT  December and recently serviced. Price £1900. As far as we are aware there were no other issues apart from the small oil leak - they are claiming there is oil all over their drive but there has never been any oil on our drive. (My daughter did suggest that they might not have screwed the oil cap on properly). In fact a local garage looked at it the day before the sale and their description of the leak was 'slightly damp'. It was advertised on Gumtree and Facebook Marketplace. The advertised price was £2250. There was no smell of burning oil when they test drove, nor had there been any such smell or fumes.
    • To answer the question, no, unless they do it illegally. 
    • the differences between brexiter bull-fantasy and Remain Reality begins to bite   add in: Just a year ago she was saying in the express that Brexit would stop the EU 'stealing' our stocks 'on OUR terms', without mentioning:   * the vast majority of our catches are sold to the EU (which she should know as a fish auctioneer profiting from others work) * the effects tariffs would have * The vast majority of the fish we eat is imported * The United Nations stocks agreement * The migratory nature of the fish (sic) * Irish and Scot fishing/territorial waters if they become independent   and of course she's out of one of her income streams LOL .. but I assume her fish auction company can still auction UK catches to the EU without change ... for now   You can understand how terms like 'mummery' came into use can't you?
    • Thank you for your responses. In terms of the vehicle, it is a 2010 volkswagen crafter which I purchased for £2500. It has 160,000 miles on the clock. But for its last MOT had 260,000 miles on the clock.  The reason I didnt check these bits and Bob's is due to the fact I have only bought new previous to this and being young I guess I was naive and trusting to a certain extent or should we say inexperienced in used vehicles.   He has several Van's listed and several more at his address also. I have his address yes, I'm unsure on ownership of said property.   I have pictures of all conversations between ourselves, I also now have written confirmation from a garage in regards to the forged service history I am awaiting a call off 2 others as I type this. I am now losing an extreme amount of money per day due to not being able to work or get the money back and this is seriously affecting my health already.   Apologies if i have missed anything out there I've tried to answer as best I can.
    • Have you been in contact with the Council's Housing and Homeless Team? Also have you had a proper benefit assessment.
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Tapsaver.co.uk warning!!! - solved.

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A general warning about this company and a request for some advice.


We ordered and received a tap worth £77 and decided to return it in line with Tapsaver.co.uk's returns policy some months ago.


We have yet to receive a refund as the company claim we did not return the item in the same packaging as we received it.


Now we did return it exactly as we received it..

..but it seems like the manager at Tapsaver, is trying to pull a fast one.


The box we received it in was rather flimsy and the tap would have been jumping about on its way to us.


So to make its return back to Tapsaver.co.uk a little more secure I taped up the box very securely.


The manager is claiming the box arrived torn and that as a result we are not liable for a refund.


I tried to reason with him several times via email and on the phone, but he doesn't seem like a very reasonable man.


I have made an official complaint to Lancashire Trading Standards and Citizens Advice in the hope that they can help enforce the Sale of Goods Act (1979).


Is there anything else I can do?

Edited by ims21
Names Removed

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I have just been informed of the following by Lucy03:


This is the relevant text from the OFT leaflet (actually business guidance):



Can I insist that consumers who cancel an order within the

cancellation period return the goods as new or in their

original packaging?


3.58 No. Consumers are under a duty to take reasonable care of the goods

while in their possession as discussed in paragraph 3.44. The DSRs

allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging.


You may ask consumers to return goods with the original packaging, but you cannot insist on this.

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Another update - The Manager is still refusing to provide a refund on the returned tap despite knowing he has breached the Distance Selling Regulations. Tapsaver.co.uk also operate under:


Furniture Components UK Ltd





If I were you I would avoid at all costs if you want good customer service.



Edited by ims21
Please refrain from posting names

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This problem has now been resolved amicably and both parties have established goodwill

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Good. We are very pleased to hear it and we hope that we have contributed to the resolution of the matter.

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