Unused Barclay account

[spidertinksnmunch]

I'm hoping someone can advise me on here about what my daughter should do re a barclays account which was opened approximately 3 years ago. Initially she agreed to pay a £5 fee per month for insurance on her mobile phone but the account was never used. She had a telephone call a few weeks after opening the account and told the caller that she didn't want to have the £5 fee added each month because she got insurance elsewhere and they said they would do that. As I said earlier she has never ever used the account yet has been issued with a statement showing that she owes approximately £200 which has been building up each month!! Thanks in anticipation!

[BRIGADIER2JCS]

A FORMAL complaint to the bank stating that the insurance was cancelled on xx xx xxxx, as it was not required, and the bank acnowledged the phone call and agreed to the cancelation, and in view oft the banks error she acknowledges no liability for the outstanding amount.