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Shocking new Which ? report reveals banks are still mis-selling

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Which? interviewed branch and call centre staff from the five major banks – HSBC, Royal Bank of Scotland, Lloyds Banking Group, Barclays and Santander. Our research revealed that two-thirds of bank staff who have a sales role and sales targets say there is now more pressure than ever to meet those targets.

Britain's banks laid bare

 

The dominant sales culture in Britain's banks is encouraging mis-selling, almost half (46%) said they knew colleagues who had mis-sold products in order to meet targets. Four in 10 felt they were sometimes expected to sell even when it was not appropriate for the customer.

 

I don't think that anyone is surprised

The UK banks are fundamentally crooked.


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