Jump to content


  • Tweets

  • Posts

    • As I recall the only thing you tried telling us was based on a quote that you selectively edited by Lord James of Blackheath. You misrepresented it as a statement of fact when it was actually a question which was laughed at by his peers in the House of Lords.  We told you it was garbage, you asked us to prove it and we did.   Remember?
    • you need to realise that for every person that does come to CAG and register and tell their story...there are poss 10'000 that don't but search the interweb whereby threads that are here pop up relating to like issues they are searching upon.   Most CAG siteteam and many other registered Caggers give advice that bears this in mind and post information which not only informs the starter of a thread upon what to do, but also takes into consideration the readers from the interweb that also read the relevant advice given that might not be brave enough to register and fess up.   to that end, there is very little alternative than to appear to give 'grief' [you deserve it - tough] to a cagger should certain previous advice not have been followed.....yours is a very classic case of such. hey I've found a backdoor CCJ.   to put it bluntly, had you have followed such previous advice, you most certainly would not be in the situation you are in here now.. .so by example, not giving you grief, for future readers...………..   ...never ever move without informing a debt owner of a move of address on any consumer debt that you last used or paid within the last say 7yrs. your credit file is a major key to ascertaining that information.... .but don't just read this advice come to the consumeractiongroup.co.uk website and let us help.   lecture over... what can you do..or more importantly....what can a claimant do now they have a default forthwith judgement against you. well we can't guess.... they might simply ignore it as 1000's of people with CCJ's find out..but it becomes an issue should you wish to say get a mortgage, remortgage or further credit.   i'm not going to enter into any of that here...that's for the reader to start a thread here and seek advice on their individual situation specific to them as you have done....   so...  bearing the all of the above in mind...over to you with regard to this backdoor CCJ.   as for the other debts that you didn't action before...go read your old thread and action what appropriate advice is given there for each type of debt that has been given should you wish to avoid any further backdoor CCJ's.   dx                    
    • hello my very good helpful friend. I am afraid to say that i did not. As i did not realise the relevance of it.   Should i be doing this right now of anyone on my credit file ?   Plz don't give me grief if u have already advised me...   do i do the ccs request now to everybody in that thread ?    
    • aha busted and stupid ...no wonder you've got mixed information here. never trust anything they say ..they have a very bad reputation for stating the truth.   now can you go get your credit file please..   there are cases whereby a council on historic CTAX debts do go for a county court CCJ, but a liability order from a magistrates court has far more clout legally than a county court CCJ and i've never heard of a court sending a bailiff out for 'multiple' CCJ collection.   me thinks he is pulling the wool here a bit and has looked at your credit file and seen CCJ's too so thought he'd chance his arm and use those as further leverage.   don't worry about the sat visit simply ignore do not answer the door if he appears. your task is too gather data at present.   credit file please..        
  • Our picks

gemspan

Vodafone charged £10+ for a call I did not make to a spammer

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2557 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I have a £10 a month contract with Vodafone. I recently upgraded my phone and the guy in the shop said it would be more economical if I took a monthly contract. I decided to take the £10 contract. This entitles me to 300 free minutes, unlimited texts and internet usage.

 

My first bill was just under £11.00. The next bill I have received was for over £25 and I called to query it. I was told that on a specific day I called an 0843 number and spoke for 37 minutes. I did not! I searched the number and found it was a PPI reclaim company and I would never call one of them back. how did this happen that I'm being charged this amount for a call I did not make?

 

In addition I was charged £2 for 2 text messages from a marketing company. Again, I said I did not send messages and do not look at spam but simply delete it. I searched the name of the company the guy gave me and it is related to Vodafone. It uses their SMS service to supply codes for your phone.

 

I currently cannot get internet access unless in my own home using my Sky broadband and I have to speak to tech dept.

 

Surely if I am paying for a service then in order for me to get that service they need to send me codes....but how can they charge me for this when I wouldnt be getting the service without the codes. I do remember 2 codes being sent to my old phone when I put the sim back in to try and get my contacts. Surely this is against consumer law?

 

Can anybody shed any light on this please? I had no problems on PAYG with stuff like this. It just seems to be since I bought this new phone and went onto a monthly contract. I am really annoyed about it because I have to call to query when I don't want spam texts to my phone, didn't ask for them...and I ceertainly did not call an 0843 number and talk for 37 minutes.


Share this post


Link to post
Share on other sites

I had this happen to me.

 

Orange have the ability to tell me who the company are (in regards to the texts) and gave me a support number for the offenders. I called them and complained, saying that I had not asked for these services, to which I was told, tough.

 

It was explained to me that clicking a link in an app I use frequently on my phone was the cause of this problem and when I clicked the ad (Which I do all the time with my sausage fingers!) I entered into a contract to be sent links to games and ringtones.

 

When I explained that this was fraudulent and I'd be involving the police and Ofcom, they very quickly backed down and sent me a cheque for £19.50 (I was only after £9.50) after checking their records and seeing I'd been charged for various different things my phone didn't even support!

 

Keep on at them, it's always worth it :)

Share this post


Link to post
Share on other sites

Hi gemspan,

 

I can understand the concerns you've raised here and I'm happy to get this investigated further.

 

To enable me to do this could you email me with your details via the Contact us form here and quote the code WRT135 - CAGlink31.gif Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

Share this post


Link to post
Share on other sites

Thank you Lee. I will do that now. I spent almost an hour yesterday trying to get this sorted with Customer Services. They tell me that I did make the telephone call...but I know I didn't. Why would I spend 37 minutes speaking to a PPI helpline when I have claimed back PPI myself using this website? I'm at the stage of thinking I just want to return to PAYG as I got nothing like this before I had a contract. The girl yesterday told me to cancel my DD...which I did. I asked her to put it on my records that she advised me to do this until it was sorted. I received a text today advising me that I had cancelled my DD and to contact them to pay my bill. The bill is wrong and that's the reason they told me to cancel the DD. I only received the installation details yesterday for the pack I have purchased in the contract....and I had to call them to get that! Its just been a mess and I wish I'd never changed. Scared to use the Phone in case I get charged. I am sick and need my phone but can't afford £25 per month and hence why I used PAYG previously. Thank you


Share this post


Link to post
Share on other sites

Re: as per CAG Gemspan [#10704233] This is the automated response number. Thank you for helping me try to sort this out.


Share this post


Link to post
Share on other sites

Hi gemspan,

 

Thanks for coming back to me.

 

I can confirm that I've received your email and will get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...