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    • Hi   With a SAR all you have to do is ask for 'ALL DATA' (this way it does not matter what format they hold that data whether it be digital, email, telephone calls (recorded), written etc).   They then have 30 Days to comply once they have acknowledged your SAR Request (that is unless they require ID Verification) which the 30 Days time limit does not start until they have verified your ID if requested)   Also can I add in DHL response in post#36 I hate it when any Company/Business etc. has the nerve to use the get out clause of 'Human Error'.    This is not the case as it was 'Maladministration' by DHL' not 'Human Error' as stated to you, irrespective of who/which employee of DHL made the 'Human Error' the buck stops with DHL as who/which employee made that error was Employed by DHL.
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following:     1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx          
    • I passed on the article and link to friend. Between us we will now try get the required info to the correct location so that they (whoever in the Govt) can sort out what he is owed. I will keep you updated.  This thread may help others in similar situations. Ethel Street - very helpful research.  Thank you.  Seems like you came up trumps!
    • numerous erudio/drydens claimform threads here already - use our search top right.   your appears to be statute barred as you've never heard of erudio so would not have deferred since your last direct deferment to SLC in 2013    if you wish to bother to even send CCA/CPR that's upto you but the bottom line is to erudio you've ignored everything to date yoy might also ignore a claimform.   but ofcourse you are not!!   if the above is true   pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following: 1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx      
    • Well I would want my £50 back also but hey ho if your satisfied its been resolved.....there was no way you could ever be liable anyway as your contract was with TC not RC.   Thread title updated.   Andy
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gemspan

Vodafone charged £10+ for a call I did not make to a spammer

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I have a £10 a month contract with Vodafone. I recently upgraded my phone and the guy in the shop said it would be more economical if I took a monthly contract. I decided to take the £10 contract. This entitles me to 300 free minutes, unlimited texts and internet usage.

 

My first bill was just under £11.00. The next bill I have received was for over £25 and I called to query it. I was told that on a specific day I called an 0843 number and spoke for 37 minutes. I did not! I searched the number and found it was a PPI reclaim company and I would never call one of them back. how did this happen that I'm being charged this amount for a call I did not make?

 

In addition I was charged £2 for 2 text messages from a marketing company. Again, I said I did not send messages and do not look at spam but simply delete it. I searched the name of the company the guy gave me and it is related to Vodafone. It uses their SMS service to supply codes for your phone.

 

I currently cannot get internet access unless in my own home using my Sky broadband and I have to speak to tech dept.

 

Surely if I am paying for a service then in order for me to get that service they need to send me codes....but how can they charge me for this when I wouldnt be getting the service without the codes. I do remember 2 codes being sent to my old phone when I put the sim back in to try and get my contacts. Surely this is against consumer law?

 

Can anybody shed any light on this please? I had no problems on PAYG with stuff like this. It just seems to be since I bought this new phone and went onto a monthly contract. I am really annoyed about it because I have to call to query when I don't want spam texts to my phone, didn't ask for them...and I ceertainly did not call an 0843 number and talk for 37 minutes.


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I had this happen to me.

 

Orange have the ability to tell me who the company are (in regards to the texts) and gave me a support number for the offenders. I called them and complained, saying that I had not asked for these services, to which I was told, tough.

 

It was explained to me that clicking a link in an app I use frequently on my phone was the cause of this problem and when I clicked the ad (Which I do all the time with my sausage fingers!) I entered into a contract to be sent links to games and ringtones.

 

When I explained that this was fraudulent and I'd be involving the police and Ofcom, they very quickly backed down and sent me a cheque for £19.50 (I was only after £9.50) after checking their records and seeing I'd been charged for various different things my phone didn't even support!

 

Keep on at them, it's always worth it :)

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Hi gemspan,

 

I can understand the concerns you've raised here and I'm happy to get this investigated further.

 

To enable me to do this could you email me with your details via the Contact us form here and quote the code WRT135 - CAGlink31.gif Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thank you Lee. I will do that now. I spent almost an hour yesterday trying to get this sorted with Customer Services. They tell me that I did make the telephone call...but I know I didn't. Why would I spend 37 minutes speaking to a PPI helpline when I have claimed back PPI myself using this website? I'm at the stage of thinking I just want to return to PAYG as I got nothing like this before I had a contract. The girl yesterday told me to cancel my DD...which I did. I asked her to put it on my records that she advised me to do this until it was sorted. I received a text today advising me that I had cancelled my DD and to contact them to pay my bill. The bill is wrong and that's the reason they told me to cancel the DD. I only received the installation details yesterday for the pack I have purchased in the contract....and I had to call them to get that! Its just been a mess and I wish I'd never changed. Scared to use the Phone in case I get charged. I am sick and need my phone but can't afford £25 per month and hence why I used PAYG previously. Thank you


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Re: as per CAG Gemspan [#10704233] This is the automated response number. Thank you for helping me try to sort this out.


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Hi gemspan,

 

Thanks for coming back to me.

 

I can confirm that I've received your email and will get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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