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nPower fined £60k for abandoned calls to customers.

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In addition nPower has agreed to issue £10 vouchers to affected customers.

 

http://www.bbc.co.uk/news/business-20625462

 

The abandon calls came just weeks after nPower were fined £2m by OFGEM for its poor handling of customer complaints

 

http://www.telegraph.co.uk/finance/personalfinance/consumertips/8859221/Npower-fined-2m-by-Ofgem.html


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On the one hand it's great to see one of the big suppliers being hit with some kind of punishment for their poor service.

But on the other hand, £60k, or even £2 million is a drop in the ocean to them really. But then again any fines significant enough to impact their profit would likely just result in increased bills to the consumers that the fines were meant to be protecting since the company certainly wouldn't be willing to take a hit in their profit margin. It's a terrible catch 22 situation really.

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