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    • Yes, my initial view is that @unclebulgaria67 is probably right and that because it was a magistrate's warrant, it would be the energy company that would have been in control of the situation directly. Unfortunately this will be much more difficult to deal with then dealing directly with Marston but anyway if you give us your details as requested, we can at least get Outlook from that direction as well. I'm also wondering about the position of your landlord in this. As you have taken up a tenancy in a particular property then I would have thought that one of the terms of the tenancy would be that you should be entitled to quiet enjoyment. Although the landlord may say that it is not their fault and it is down to the previous tenant, at the end of the day you have a contract with the landlord who has certain responsibilities. I think we may consider involving the landlord in this as well. You say that there have been letters addressed to the previous tenant. What have you done with those?
    • Yes please. We have certain direct access to Marston and we may be able to get someone to look at this at a senior level. Please email us as requested with your own contact details and name of previous tenant.   We can't guarantee any particular result but we can promise you that it will be looked at.
    • they say in letter dated 20/01/20 that the agreement was terminated on 30 July 2017 and cannot be terminated twice, so your VT request is invalid. startline issued termination or Default notices on the following dates: letter: 30/03/2017 termination notice  liable for payment: arreaers to date : £365.38 the balance of: £10,586.50 total: £10,951.88 7 days notice else ROG+sums outstanding. ....................... Letter: 11/12/2017 Default Notice nature of breach: instalments of £211.73 due 30th each month. action to remedy: payment of arrears £449.23 by 30-12-17 other info: payments to date: £5226.91 outstanding: £9351.89 less rebate: £2251.41 Amount Due: £7100.48 if you act before 30-12-17 and have paid £7056.90 you can VT. ............ Letter: 27-07-2018 Default Notice refs a dn dated:31/05/2016 - there is no such DN in an SAR return. nature of breach: instalments of £211.73 on 30th each month. action to remedy: payment of arrears £226.73 by 15-08-2018 other info: on or after date 27-07-2018 we shall terminate,withdraw possesion and recoversums due upon termination. total paid: £6250.91 outstanding: £7647.28 less rebate: £1590.47 Amount Due: £6065.81 if you act before 15-08-18 and have paid £7056.90 you can VT. ........................  letter: 01-10-2018 termination notice  liable for payment: arreaers to date : £325.06 the balance of: £6079.75 total: £6404.81 7 days notice else ROG+sums outstanding. ……………………...     NEW ORDER STATEMENTS.pdf Doc1.pdf
    • thank you.   have you had issues paying credit before you took any of these out?   i'e were you keeping a good handle upon your credit file and it wasn't shot with any defaults or payment markers during the period when you applied and were successful in getting any of this additional credit?   my thoughts are ...should the above not be the case and your credit worthiness was good... so couldn't p'haps introduce some irresponsible lending complaints in association to them … it might be an idea to give all your creditors the heads up that times are hard and you wish them to help you, as they are duty bound to do, by freezing interest and any penalty fees to allow you to ride out this present financial hardship till things improve ...   how does that sound...   dx  
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Help with a UK hotel complaint

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We booked a stay with mercure 6 weeks in advance for a twin room and confirmed with the hotel on the day of booking.

 

When we arrived we were given a double room with a sofa bed but told it was an executive room.

 

The executive room was not as described on the website - no free internet/newspapers/fruit bowl/luxury toiletries etc

 

In my eyes they are in breach of contract as we booked a twin room and if they say we stayed in an exec room then their website is falsely advertising the rooms.

 

I have written an initial letter of complaint and am not happy with their response so want to get a little harder with them....can anyone help with legal jargon? Thanks x

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Did you stay in the double room? did you book a room with free newspapers etc etc or did you just accept that you had been changed to an exec room ande expected the exec extras?

What was the hotels response to your initial complaint and did you complain at the time?

What result are you looking for?


If I have been of any help, please click on my star and let me know, thank you.

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we complained the minute we saw the room as the sofa bed was so uncomfortable and it was not what we booked to which we were told we were given an upgrade from a classic to exec room. We were told the hotel was fully booked and there was no alternative.

Since returning we complained immediately and referred to the website description of the room we booked and of course noted what the description of an exec room was which we did not receive either.

The sleep in the sofa bed was so uncomfortable with about 2 hours sleep that we decided to leave for home the next day and cut short our stay as I was so very tired and with back pain.

The hotels response was that they had a group that had extended their stay by one night and had taken all of the twin rooms.

I am looking for compensation in the form of some form of refund due to ruining our weekend and my mums 60th birthday stay

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They are always, fully booked, are'nt they ....... lol

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If your original booking did not include the free newspapers etc just upgrading to an exec room would not automatically entitle you to these items often mini bars, free papers etc are removed when a booking other than for that specific room at full price is concerned.

Did you complain at the time of your stay?

Uncomfortable bed is a funny one as uncomfortable for one person is not for another.

I think that to get a full refund you would have had to complain at the time and not accept the alternative room, did you pay for more than 1 night?


If I have been of any help, please click on my star and let me know, thank you.

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Hiya,

 

Depending on which Mercure it is, gives you the top dog to complain to.

 

In the UK some are franchised, some managed, some owned outright by ACCOR.

 

I assume you have complained directly to the GM at the hotel ?

 

His / Her email is always in the format Hxxxx-GM@accor.com - where xxxx is the four digit number of the hotel - if you want this it can be found probably on your online conf....

 

Accor Head Office can deal with the complaint and pass onto the hotel - their 'order' will override any local decision BUT you will need to contact the person dealing with the particular type of Mercure Brand you stayed in to get a fast result.

 

Overall responsibility for UK Mercure is SVP - Johnathan.Sheard@accor.com - linked in provides these details also :-)

 

Good Luck and don't let them quote t and c's - we will endevor to make available your room type etc....

 

N

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