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    • you've already got a CCJ   they said either pay the judgement CCJ sum and as long as this is within 28 days of the judgement date it wont then show [there is no fee] or fill out an N244 which has a fee of £255, but risk losing and paying the CCJ and your £255 fee + any court costs by the claimant in attending the set aside hearing if you lose.   so what did you do?    
    • Hi the following may be useful. (from the link you provided) the Company you are dealing with.   Home Furnishings U.K. Limited Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT   Company Number: 04981075   Directors: Mr Mohammed Amjad, Appointed 1st Feb 2011 - Mr Sajid Hussain, Appointed 12th May 2005   Note: look at this link of their T&C: https://www.hf4you.co.uk/terms-and-conditions (why under '1. INFORMATION ABOUT US' is their Registered Office Address completely different to the below Companies House link Registered Office (Address posted above)?)   Companies House link: https://beta.companieshouse.gov.uk/company/04981075/filing-history   Endole link: https://suite.endole.co.uk/insight/company/04981075-home-furnishings-u-k-limited   BizDb link: https://www.bizdb.co.uk/company/home-furnishings-uk-limited-04981075/  
    • Hi and Welcome to CAG     I have moved your thread to the appropriate forum as you refer to " Loan Repayments "...perhaps you could expand to get a response to your problem. You refer to s.140 is this  a regulated CCA1974 agreement ?   Andy
    • you cant claim both   dx  
    • right slow down and follow the correct advice I've removed various links you have posted as they have obviously lead you up the wrong garden path to take since you started to sort this issue.   your story is extremely confusing because you have wrongly followed 1001 things that you shouldn't have done in the 1st place   by following that info to date you have confused things so badly that it very difficult to work out exactly what you have and haven't done to date.   I will summarise what I believe here has happened as its a lot simpler to sort your issue than what you have done to date however there might be questions yet to be answered BEFORE we can recommend what you should do next.   to me it looks like you have received a council Penalty charge notice [fine] AND  a speculative invoice CCJ and have confused the two?   I say this because newlyns are bailiffs and they dont get involved in private parking ticket matters. and the figure of £359.63 is NOT correct as it doesn't i bet correspond to the total of the sum claimed on the UKCPM claimform?   so you've not actually paid off the CCJ to newlyns but another council penalty charge notice not related at all to the CCJ this makes sense as your mention a second fine from UKCPM [which in not a fine]   please bear with us we need to see...   the original UKCPM windscreen ticket the notice to keeper from UKCPM. any letter from newlyn that you have.   scan these up to ONE MULTIPAGE PDF ONLY. read upload   as for the CCJ. im pretty sure you are getting the streets mixed up between the council pcn and the UKCPM speculative invoice one/CCJ   you haven't paid the CCJ within 28days therefore even if you pay it now it wont be removed   the only way to get the CCJ removed is to set it aside. however ..have you a copy of the claimform and the judgement CCJ? too
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Help with a UK hotel complaint

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We booked a stay with mercure 6 weeks in advance for a twin room and confirmed with the hotel on the day of booking.

 

When we arrived we were given a double room with a sofa bed but told it was an executive room.

 

The executive room was not as described on the website - no free internet/newspapers/fruit bowl/luxury toiletries etc

 

In my eyes they are in breach of contract as we booked a twin room and if they say we stayed in an exec room then their website is falsely advertising the rooms.

 

I have written an initial letter of complaint and am not happy with their response so want to get a little harder with them....can anyone help with legal jargon? Thanks x

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Did you stay in the double room? did you book a room with free newspapers etc etc or did you just accept that you had been changed to an exec room ande expected the exec extras?

What was the hotels response to your initial complaint and did you complain at the time?

What result are you looking for?


If I have been of any help, please click on my star and let me know, thank you.

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we complained the minute we saw the room as the sofa bed was so uncomfortable and it was not what we booked to which we were told we were given an upgrade from a classic to exec room. We were told the hotel was fully booked and there was no alternative.

Since returning we complained immediately and referred to the website description of the room we booked and of course noted what the description of an exec room was which we did not receive either.

The sleep in the sofa bed was so uncomfortable with about 2 hours sleep that we decided to leave for home the next day and cut short our stay as I was so very tired and with back pain.

The hotels response was that they had a group that had extended their stay by one night and had taken all of the twin rooms.

I am looking for compensation in the form of some form of refund due to ruining our weekend and my mums 60th birthday stay

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They are always, fully booked, are'nt they ....... lol

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If your original booking did not include the free newspapers etc just upgrading to an exec room would not automatically entitle you to these items often mini bars, free papers etc are removed when a booking other than for that specific room at full price is concerned.

Did you complain at the time of your stay?

Uncomfortable bed is a funny one as uncomfortable for one person is not for another.

I think that to get a full refund you would have had to complain at the time and not accept the alternative room, did you pay for more than 1 night?


If I have been of any help, please click on my star and let me know, thank you.

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Hiya,

 

Depending on which Mercure it is, gives you the top dog to complain to.

 

In the UK some are franchised, some managed, some owned outright by ACCOR.

 

I assume you have complained directly to the GM at the hotel ?

 

His / Her email is always in the format Hxxxx-GM@accor.com - where xxxx is the four digit number of the hotel - if you want this it can be found probably on your online conf....

 

Accor Head Office can deal with the complaint and pass onto the hotel - their 'order' will override any local decision BUT you will need to contact the person dealing with the particular type of Mercure Brand you stayed in to get a fast result.

 

Overall responsibility for UK Mercure is SVP - Johnathan.Sheard@accor.com - linked in provides these details also :-)

 

Good Luck and don't let them quote t and c's - we will endevor to make available your room type etc....

 

N

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