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    • However having had a quick look at the consumer rights act, I see that it doesn't seem to apply if you have bought second-hand goods sold at a public auction and you had the opportunity of attending the same person – section 2 (5) Unless someone has some better ideas, I'm not sure what you can do.
    • I'm trying to understand your story because is not completely clear. You bought the car auction and you were aware at the time of the purchaser there was an ABS fault. Subsequently an ABS fault developed both this was a different fault and not of the type that have been flagged up at the auction. Is this correct? If you bought the car knowing that there was a particular ABS fault then I don't think you have any comeback. However if the fort which subsequently occurred is not the one which was flagged up at auction then you may be in a better position
    • Hearing adjourned until 23rd March. Looks like the other dates remain the same so I'm gonna have to send in a witness statement regardless of whether CEL plan to continue with this.
    • I'm a new victim of Junction City Cars so called dealership. I've bought a car from them, picked up the car from the address in Bradford /Shipley. Lots of issues with my purchase. Apparently they don't have a billing address. I've been to their address found on autotrader, it is the Andrew's Page shop in Leeds. The address in Dewsbury does not exist either, because the special delivery letter sent by us was returned back to me. They have no any traceable address or any address for correspondence. My advice to everyone who's been scammed by these  people to proceed with your investigation and complains to all the authorities possible,   starting with consumer rights(phone number 0345 404 0506), autotrader customer security (phone number 0330 303 9001) and even police or crimestoppers. Anyone wishing to buy a car from them please research first and don't believe any positive reviews they are all made up by 'Adam'.
    • I bought a car from an auction in Jan 2019 and the car engine fault light indicated there was a problem with the ABS. It went to an Audi Dealership for a diagnostic scan to identifying exactly the problems with this car.   One of them was a faulty ABS system which had the component, namely the ABS hydraulic pump identified as being faulty. Since then, this has been independently addressed by a non-Audi dealership but now a new fault code  was recorded that hadn’t been formerly discussed.   The code 01130 ‘Operation: Implausible signal’ declared itself and is related to the 45F2 ABS AUDI UK recall over a year ago. If put this to the dealership who did the diagnostic scan that previous campaigns that have now closed are looked at they will find that this is in fact an Audi recall fault and as such needs to be addressed courtesy of AUDI.   In fact, the same recall fault was listed as an item of charge. When I asked why the ECU had to be changed as well and told it was ‘because the ‘ECU is one and the same unit as the hydraulic pump and the two are replaced because of the way it is constructed’.   The matter has been raised with AUDI UK who tell me that having originally fixed the fault at the time of the initial recall on this car, the campaign open for 6 months was now closed and they wouldn’t be honouring the recall.   As AUDI pointed out when this fault was first identified, this was a serious safety issue and as such I informed the Trading Standards. They were satisfied that the safety issue had been addressed but had no redress as the campaign was now closed.   I was informed the 6 months was not set impartially but at the company’s discretion. They believed the Motor Ombudsman would resolve the issue.  This advice and the state of deadlock lead  me onto reporting it to the Motor Ombudsman but they flatly said they didn’t deal with recalls and ask Citizens Advice.    I feel that a safety recall on a fault is an issue indefinitely if it exists as the fault lies in the design and construction which is implied as the manufacturer foots the bill. How is it that after 6 months they are absolved of accountability? Is this negligence on behalf of Audi? I am not sure why the Trading Standards don’t see this as an issue apart from it being a ‘legal matter’.    What advice would you give me on going forward? 
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Help with a UK hotel complaint

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We booked a stay with mercure 6 weeks in advance for a twin room and confirmed with the hotel on the day of booking.

 

When we arrived we were given a double room with a sofa bed but told it was an executive room.

 

The executive room was not as described on the website - no free internet/newspapers/fruit bowl/luxury toiletries etc

 

In my eyes they are in breach of contract as we booked a twin room and if they say we stayed in an exec room then their website is falsely advertising the rooms.

 

I have written an initial letter of complaint and am not happy with their response so want to get a little harder with them....can anyone help with legal jargon? Thanks x

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Did you stay in the double room? did you book a room with free newspapers etc etc or did you just accept that you had been changed to an exec room ande expected the exec extras?

What was the hotels response to your initial complaint and did you complain at the time?

What result are you looking for?


If I have been of any help, please click on my star and let me know, thank you.

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we complained the minute we saw the room as the sofa bed was so uncomfortable and it was not what we booked to which we were told we were given an upgrade from a classic to exec room. We were told the hotel was fully booked and there was no alternative.

Since returning we complained immediately and referred to the website description of the room we booked and of course noted what the description of an exec room was which we did not receive either.

The sleep in the sofa bed was so uncomfortable with about 2 hours sleep that we decided to leave for home the next day and cut short our stay as I was so very tired and with back pain.

The hotels response was that they had a group that had extended their stay by one night and had taken all of the twin rooms.

I am looking for compensation in the form of some form of refund due to ruining our weekend and my mums 60th birthday stay

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They are always, fully booked, are'nt they ....... lol

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If your original booking did not include the free newspapers etc just upgrading to an exec room would not automatically entitle you to these items often mini bars, free papers etc are removed when a booking other than for that specific room at full price is concerned.

Did you complain at the time of your stay?

Uncomfortable bed is a funny one as uncomfortable for one person is not for another.

I think that to get a full refund you would have had to complain at the time and not accept the alternative room, did you pay for more than 1 night?


If I have been of any help, please click on my star and let me know, thank you.

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Hiya,

 

Depending on which Mercure it is, gives you the top dog to complain to.

 

In the UK some are franchised, some managed, some owned outright by ACCOR.

 

I assume you have complained directly to the GM at the hotel ?

 

His / Her email is always in the format Hxxxx-GM@accor.com - where xxxx is the four digit number of the hotel - if you want this it can be found probably on your online conf....

 

Accor Head Office can deal with the complaint and pass onto the hotel - their 'order' will override any local decision BUT you will need to contact the person dealing with the particular type of Mercure Brand you stayed in to get a fast result.

 

Overall responsibility for UK Mercure is SVP - Johnathan.Sheard@accor.com - linked in provides these details also :-)

 

Good Luck and don't let them quote t and c's - we will endevor to make available your room type etc....

 

N

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