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Citibank (not citicards) stalling - advice required


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I have received the following response from citibank to my initial letter. I now want to send the LBA but do I need to word it differently to respond to their points? Or do I just send the letter as it is?

 

'Thank you for your recent correspondence regarding fees charged to your current account for overdraft, guaranteed cheque and direct debit transactions.

 

As you may be aware, there is a current consultative fact-finding initiative being jointly undertaken by the British Bankers's Association and the Office of Fair Trading. The purposed of this consultation is to gather information about the prevailing industry practices related to overdraft accounts and the fees that banks charge to process certain transactions.

 

The initiative is still ongoing, and no conclusions have been reached as to the results of the consultation. Citibank is a member of the British Bankers Association and, like other member banks, is providing information in order to assist in the fact-finding.

 

Currently, all charges related to your current account and the associated overdraft facilities are made in accordance with the terms and conditions that you accepted when you opened the account. The rates and charges are provided to customers whenever there is a change. Our investigation of your inquiry shows that all charges to your account were made in accordance with the terms and conditions that you accepted, and consequently no adjustment to your account is warranted.

 

We hope this has gone some way to restoring your faith in our services however, if you feel the outcome is not to your satisfaction, please refer your complaint to the Financial Ombudsman Service, at the address below:

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We hope this has gone some way to restoring your faith in our services however, if you feel the outcome is not to your satisfaction, please refer your complaint to the Financial Ombudsman Service, at the address below:

 

Was this from Brian Smith?

Consumer Health Forums - where you can discuss any health or relationship matters.

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no it is not to do with citicards, it is actually a current account with citibank uk,

the guy is called James Bell, from the customer care unit. I have seen all the citicards emails regarding the stuff from the hapless Mr Smith (who I am not sure exists)

Just going to send the lba tomorrow special delivery and then read up again on the court stuff as I am taking this all the way.

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Mr Smith i think does or does not exsist, all the defences i have read on here and any court documents are signed by a David Travis.

Regards

Adamski

Lloyds TSB (SARS) request sent 9th June 2006

£2191 Moneyclaim Issued 11/08/2006, Acknowleded 17th August Defence 14 Sep, AQ returned 5/10/2006.SETTLED IN FULL £2,670 26/11/2006/ Lloyds Credit Card SETTLED IN FULL £267

MBNA SETTLED IN FULL 15/09/2006 £829

Citicard (SARS) request sent 22nd June 2006 Moneyclaim issued 19th Sep, Defence and AQ received 5/10/2006, AQ returned 5/10/2006, part refund received 10/10/2006

GE MONEY SETTLLED IN FULL £400

Barclaycard Me and Mrs SARS sent 19/10/2006 settled £350

Welcome Finance PPI 2 accounts one settled £1018 waiting on other

GE Money PPI 1 account settled 8/5/2008 £560 2nd account SETTLED IN FULL £3,599.78p 15thAugust 2008

Lloyds TSB PPI CC complaint sent 10/04/2008

Black Horse PPI with FOS 20/05/2008

HFC PPI complaint sent 22/05/2008

 

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Citibank, Citicards, Citifinanacial, all the same numptys, same company, same in house solicitors.

Regards

adamski

Lloyds TSB (SARS) request sent 9th June 2006

£2191 Moneyclaim Issued 11/08/2006, Acknowleded 17th August Defence 14 Sep, AQ returned 5/10/2006.SETTLED IN FULL £2,670 26/11/2006/ Lloyds Credit Card SETTLED IN FULL £267

MBNA SETTLED IN FULL 15/09/2006 £829

Citicard (SARS) request sent 22nd June 2006 Moneyclaim issued 19th Sep, Defence and AQ received 5/10/2006, AQ returned 5/10/2006, part refund received 10/10/2006

GE MONEY SETTLLED IN FULL £400

Barclaycard Me and Mrs SARS sent 19/10/2006 settled £350

Welcome Finance PPI 2 accounts one settled £1018 waiting on other

GE Money PPI 1 account settled 8/5/2008 £560 2nd account SETTLED IN FULL £3,599.78p 15thAugust 2008

Lloyds TSB PPI CC complaint sent 10/04/2008

Black Horse PPI with FOS 20/05/2008

HFC PPI complaint sent 22/05/2008

 

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Mr Smith i think does or does not exsist, all the defences i have read on here and any court documents are signed by a David Travis.

Regards

Adamski

 

I have checked with the law society and Brian Smith does indeed exist as a qualified solicitor - registered at Citis Salford address.

Consumer Health Forums - where you can discuss any health or relationship matters.

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  • 2 weeks later...

I now have a further letter from Citibank replying to my LBA from me old mate James Bell (no relation to Colin I hope being a blue and all that!) in the customer care unit (a misnomer surely) and I quote:

 

' Further to your recent letter dated 16th October (my lba) I write with regards to your request to have charges refunded to your account totalling £xxxx.

 

I refer you to the letter I sent to you dated 11 October 2006 (I have enclosed a copy in case on (sic) non-receipt). Our decision to not refund any of the charges stands, this is due to the charges being in accordance with the terms & conditions with which you are bound by. (Aye I don't mind charges matey what I do mind is that those charges are clearly above and beyond what is costs Citibank to service my breaches, NB Citibank don't even send out letters!):lol:

 

If you have any further correspondence regarding this matter please send them directly to myself:

 

xxxx

 

If you remain dissatisfied with my response you do reserve the right to make a complaint to the FOS. The details are provided in my earlier letter.

 

I am now going to file to go to court. I am more than happy to see Citibank in court and have them tell me exactly how much their charges really are particularly as they don't even send out letters and so can't even claim postage! I have been watching the citicards cases closely but still can't see anyone on the site who has done this with citibank or am I being dense?icon6.gif

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I have checked all the threads carefully but I still can't find any information on whether or not anyone has been successful against citibank. I know some people are doing this for citicards and there has been varying degrees of success but no-one seems to have posted re the bank. I know it is all basically one company but they do seem to handle stuff differently.

It would really help me if someone who has a citibank account can let me know how they went on. I am going to file a court application now as they have responded negatively to my LBA.

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I have checked all the threads carefully but I still can't find any information on whether or not anyone has been successful against citibank. I know some people are doing this for citicards and there has been varying degrees of success but no-one seems to have posted re the bank. I know it is all basically one company but they do seem to handle stuff differently.

It would really help me if someone who has a citibank account can let me know how they went on. I am going to file a court application now as they have responded negatively to my LBA.

 

There has been a few on citicards - not the bank as far as I know - butthe prnciple is the same and the support you will receive is the same. File your claim and everyone on here will help - particurly if you get Brain - oops sorry I meant brian.

 

Good Luck

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Right I have just been having a discussion with the other Mods and we are concerned about the contents of the latest AQs from Citi defence.

Their requests to have both the hearings at Salford as well as the meetings in private with the Judge should be vigourously contested.A letter to address this is currently being drawn up and will be made available soon.

You should make the court aware of your concerns so that these requestd are not directed.More on this soon.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 2 weeks later...

There are 3 Solicitors registered to Citifinancial at Exchange Quay

Brian Joseph Smith Consultant Qualified 1.11.95

David Roy Travis Employee Qualified 3.9.01

Carl Jonathan Westwood Employee Qualified 1.10.97

HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06

HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06

Capital 1 SADR 11.10.006

Halifax Visa SADR 11.10.06

CITI SADR 12.10.06

HSBC Gold card SADR 23.10.06

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Please can the mods change the title of my thread and put Greendeco V Citibank, also can someone please let me have the interest spreadsheet as I need it to do my interest as I am waiting to do my money claim online.

 

Have been catching up with the threads and It is more gripping than the new Bond film what has being going on! I think if it is true that some employees of the banks are going on the site and trying to sow discord and to put people off by being negative, then that is very sad. :evil:

 

I agree with one of the posts (Marcopolo?) who said that we have all suffered for many years paying these exorbitant charges. I don't mind paying bank charges, what I do mind is paying £25 when I don't get a letter or even a phone call to tell me there is a problem. What is the £25 for then? I can't wait to go to court and find out. :grin:

 

These banks have been making phenomenal profits for years out of the misery of their supposed 'valued' customers. I would have more respect for them if they admitted their charges are unreasonable and just refunded the money, rather than trying every dirty trick and delaying tactic in the book. Ok sermon over, interest spreadsheet anyone?icon11.gif

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Please can the mods change the title of my thread and put Greendeco V Citibank, also can someone please let me have the interest spreadsheet as I need it to do my interest as I am waiting to do my money claim online.

 

Have been catching up with the threads and It is more gripping than the new Bond film what has being going on! I think if it is true that some employees of the banks are going on the site and trying to sow discord and to put people off by being negative, then that is very sad. :evil:

 

I agree with one of the posts (Marcopolo?) who said that we have all suffered for many years paying these exorbitant charges. I don't mind paying bank charges, what I do mind is paying £25 when I don't get a letter or even a phone call to tell me there is a problem. What is the £25 for then? I can't wait to go to court and find out. :grin:

 

These banks have been making phenomenal profits for years out of the misery of their supposed 'valued' customers. I would have more respect for them if they admitted their charges are unreasonable and just refunded the money, rather than trying every dirty trick and delaying tactic in the book. Ok sermon over, interest spreadsheet anyone?icon11.gif

 

 

It is highly addictive I have to say

 

Spreadsheets here http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

 

Good Luck

Consumer Health Forums - where you can discuss any health or relationship matters.

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  • 2 weeks later...

Am reading this thread with much interest as I am in much the same position.

 

Have had 2 letters from Mr Bell - actually, the first one got "lost" in the post and was re-sent with the second letter. Have just submitted the Court claim (just 5 mins ago) having paid £120 and am now waiting to see what happens.

 

Good luck with your claim Greendeco and keep us updated with your progress!

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I had the same response last Friday. LBA to go now

HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06

HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06

Capital 1 SADR 11.10.006

Halifax Visa SADR 11.10.06

CITI SADR 12.10.06

HSBC Gold card SADR 23.10.06

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Jaynekul

 

I started my claim online.... the 14 days went by..... entered a judgement via the site and then 2 days later citibank acknowledged.... they are going to defend now.... they have a further 14 days to do this....

 

watch this space!

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Mr Smith i think does or does not exsist, all the defences i have read on here and any court documents are signed by a David Travis.

Regards

Adamski

 

The bold Mr Smith does exist and along with David Roy Travis is a registered solicitor at Citi, incidentally 3 solicitors are registered at Citi. Who is the 3rd person?

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Will do Schmeegan. I am only claiming £300. Waiting for my biggy v the HSBC to fund issuing on all my others!

The 3rd Sol is Carl Jonathon Westwood

My standard BOGOFF letter came from London not Salford from Customer Services

Does anyone know when this case in the Mercantile Court to which they are referring is due to be heard? I assume it isnt v Citi anyway? they are just riding on the back of someone elses costs risks

HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06

HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06

Capital 1 SADR 11.10.006

Halifax Visa SADR 11.10.06

CITI SADR 12.10.06

HSBC Gold card SADR 23.10.06

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The case in Mercantile is mine against Citi, Case Management Conference on the 5th December 2006

First Direct - Settled in full :eek:

Lloyds TSB - AQ completed Central London CC :confused:

RBS - Settled in full :p

Morgan Stanley - Settled in full :lol:

Capital One - Settled in full ;-)

Citi Cards - Transfered to Mercantile Court 19/10/06

Nationwide - Settled in full 8)

Capital One Acct 2 - Prelim letter

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My claim against Citibank has been transferred to my local court in Reading. I presume that Citibank cannot now get it changed to Salford?

 

By the way their defense letter was signed by a 'Helena Forsgardh Alstrup, Lawyer for the Defendant' Strewth...

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My claim against Citibank has been transferred to my local court in Reading. I presume that Citibank cannot now get it changed to Salford?

 

By the way their defense letter was signed by a 'Helena Forsgardh Alstrup, Lawyer for the Defendant' Strewth...

 

Icy - is this citibank or citicards?

Consumer Health Forums - where you can discuss any health or relationship matters.

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