Jump to content
  • Tweets

  • Posts

    • Top paediatricians have written an open letter to government about children going hungry and supporting Marcus Rashford's campaign.   https://www.theguardian.com/society/2020/oct/24/open-letter-from-uk-paediatricians-about-free-school-meals
    • It's not worth appealing because ECP won't listen, unfortunately, plus you can give the impression that if they lean on you, you'll pay them money when you don't need to. The only time we normally advise writing to them is if you get a Letter Before Claim/Action.   Best to say nothing for now and if you do get a LBC, we'll help you to draft something. Have a read around some other parking threads and you'll get an idea of how these people operate.
    • Thank you. Is it worth replying to say why I was there and that I feel it’s a bit disproportionate?   had I known I’d have paid the original £1 but I was so worried about getting into a space without crashing!
    • I had never done it and I was afraid. I have done it now. The meter is mine.
    • How younger is 'younger' and how many is 'many'?   I'm not sure of the numbers raw numbers themselves but look at cat 4 figure 5 which is deaths by age group relative to population. Obviously ignore influenza and pneumonia.   https://www.ons.gov.uk/peoplepopulationandcommunity/birthsdeathsandmarriages/deaths/bulletins/deathsduetocoronaviruscovid19comparedwithdeathsfrominfluenzaandpneumoniaenglandandwales/deathsoccurringbetween1januaryand31august2020   The category for deaths for under 65s is almost invisible.              
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 2646 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Just after some help.

 

These guys are after a debt at a different address.

 

I called Npower and gave them my last meter reading and told them that I was no longer at the address.

 

Months went by and I finally got a bill from them,

however, I could not remember the reading but the supply date was dated a couple of months after my call.

I obviously questioned this - again and again.

 

Finally, Npower, through BCW confirmed that the meter reading being used is from the one supplied on the 10th Jan 2011

but they continue to send me letters claiming the same, wrong supply date, despite this call being for the sole reason of informing them that this was my final reading at this address.

 

I've not had chance to check the meter reading as I took a photo of the meter which is on another, uncharged phone but the date sounds right.

 

I was wondering, am I being unreasonable expecting them to at least supply me with a correct supply period?

 

They are asking me to send them a copy of my new tenancy agreement and some other stuff, but surely,

if Npower have said that the meter reading from the 10th Jan is the one they are using as their final bill it stands to reason that this is also the end supply date

and not a date nearly 3 months later.

 

Do they think that with a household of 5 I went a few months with no gas or electricity?

 

In my frustration I also threatened to go to the FOS if they continue to not supply me with the correct details.

 

Can I do this as they seem to think that because the actual agreement is regulated by the Energy Ombudsman Services then I cannot go to the FOS regarding their conduct?

 

Thanks - Lee.

Link to post
Share on other sites

You are entitled to a proper statement showing the amount due for your actual usage, with the correct billing period, address etc.

 

Suggest that you look up NPowers complaints process and out this in writing asap. Don't worry about BCW, sort it out with NPower. You can go to FOS re problems with BCW, but for NPower you have to use the Energy Ombudsman.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Yeah - I've decided to do that now. I'll get NPower to send me their complaint procedure.

 

I don't know what's so difficult to understand to be honest with them. I did as I was required to do. I called them with the final reading and informed them it was no longer my residence. They managed to log the reading as a final reading but not that I had left the property. Yet all this was in the call. I guess I just get frustrated with the idiots lol.

Link to post
Share on other sites
  • 7 months later...

Npower don't have a complaints procedure. They will send you one but then do exactly as they please. I am STILL getting messages from them 2.5 years after I terminated my contract. I don't owe them anything and have no relationship with them.

 

My advice is write back to them asking them to send you a proper bill. In the meantime begin the ombudsman procedure and keep everything logged and a copy of all correspondence. Do not call them on the phone. The operatives do not have a clue. Do everything in writing.

 

make a complaint to the information commissioner if you think the details on the bill or anything else are incorrect. They are used to complaints about Npower they get thousands.

 

I still have no idea why this outfit are allowed to continue to trade. Its beyond my comprehension. My company would have been wound up the first time we instructed a process server to take photographs of a 15 year old or spray a dog in the eyes (just 2 cases from thousands).

Edited by garold01
Link to post
Share on other sites

you're definitely not being unreasonable! Npower's charging methodology (if it is still the same) works on higher rimary and lower secondary units, which would mean they've over charged you. If they've gone over to standing charge then you will have been charged excess s/charges.

 

Email / write to BCW and state your grounds for the dispute and ensure they clearly mark the file as disputed. Deal with the original creditor (NPower) with regards to the debt. Email Paul.Massara@rwenpower.com with your complaint (He's the CEO)

 

Cheers

 

Tim

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...