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Sky tv and SAR

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If a Subject Access Request is sent to Sky tv, must they respond, in the same way that a High St Bank has to?

 

A subscription was set up by telephone, and the price agreed was £38/m, they originally suggested £48/m, but tne prospective subscriber wasn't able to afford that, so the lower figure was agreed.

 

Their first letter says that the monthly bill will be £50.89 !

 

The subscriber is rather deaf, but is 100% certain that £38 was the agreed amount, she would never have agreed to an amount greater than the one she refused - the direct debit has now been been cancelled, and we would like a transcript of the telephone call.

 

Sam


All of these are on behalf of a friend.. Cabot - [There's no CCA!]

CapQuest - [There's no CCA!]

Barclays - Zinc, [There's no CCA!]

Robinson Way - Written off!

NatWest - Written off!

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Yes Sam they must respond to the request.


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Thanks very much!

 

Sam


All of these are on behalf of a friend.. Cabot - [There's no CCA!]

CapQuest - [There's no CCA!]

Barclays - Zinc, [There's no CCA!]

Robinson Way - Written off!

NatWest - Written off!

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you don't need to send a sar to get a transcript of a call

 

You can request a call be listened too and if still available then they can transcript it for you


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Our first sky bill was higher than our agreed amount because it was for a period longer than a calendar month. Since that, (and ignoring extra amounts for phone calls etc), it's been the agreed amount. Is this the same here?

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