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    • Yes, my initial view is that @unclebulgaria67 is probably right and that because it was a magistrate's warrant, it would be the energy company that would have been in control of the situation directly. Unfortunately this will be much more difficult to deal with then dealing directly with Marston but anyway if you give us your details as requested, we can at least get Outlook from that direction as well. I'm also wondering about the position of your landlord in this. As you have taken up a tenancy in a particular property then I would have thought that one of the terms of the tenancy would be that you should be entitled to quiet enjoyment. Although the landlord may say that it is not their fault and it is down to the previous tenant, at the end of the day you have a contract with the landlord who has certain responsibilities. I think we may consider involving the landlord in this as well. You say that there have been letters addressed to the previous tenant. What have you done with those?
    • Yes please. We have certain direct access to Marston and we may be able to get someone to look at this at a senior level. Please email us as requested with your own contact details and name of previous tenant.   We can't guarantee any particular result but we can promise you that it will be looked at.
    • they say in letter dated 20/01/20 that the agreement was terminated on 30 July 2017 and cannot be terminated twice, so your VT request is invalid. startline issued termination or Default notices on the following dates: letter: 30/03/2017 termination notice  liable for payment: arreaers to date : £365.38 the balance of: £10,586.50 total: £10,951.88 7 days notice else ROG+sums outstanding. ....................... Letter: 11/12/2017 Default Notice nature of breach: instalments of £211.73 due 30th each month. action to remedy: payment of arrears £449.23 by 30-12-17 other info: payments to date: £5226.91 outstanding: £9351.89 less rebate: £2251.41 Amount Due: £7100.48 if you act before 30-12-17 and have paid £7056.90 you can VT. ............ Letter: 27-07-2018 Default Notice refs a dn dated:31/05/2016 - there is no such DN in an SAR return. nature of breach: instalments of £211.73 on 30th each month. action to remedy: payment of arrears £226.73 by 15-08-2018 other info: on or after date 27-07-2018 we shall terminate,withdraw possesion and recoversums due upon termination. total paid: £6250.91 outstanding: £7647.28 less rebate: £1590.47 Amount Due: £6065.81 if you act before 15-08-18 and have paid £7056.90 you can VT. ........................  letter: 01-10-2018 termination notice  liable for payment: arreaers to date : £325.06 the balance of: £6079.75 total: £6404.81 7 days notice else ROG+sums outstanding. ……………………...     NEW ORDER STATEMENTS.pdf Doc1.pdf
    • thank you.   have you had issues paying credit before you took any of these out?   i'e were you keeping a good handle upon your credit file and it wasn't shot with any defaults or payment markers during the period when you applied and were successful in getting any of this additional credit?   my thoughts are ...should the above not be the case and your credit worthiness was good... so couldn't p'haps introduce some irresponsible lending complaints in association to them … it might be an idea to give all your creditors the heads up that times are hard and you wish them to help you, as they are duty bound to do, by freezing interest and any penalty fees to allow you to ride out this present financial hardship till things improve ...   how does that sound...   dx  
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kezcameg

Home assistance through Sheila's wheels

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Hi all,

I have home emergency cover through Sheila's wheels and I've had a major problem with a recent visit by one of there engineers.

On the 30th October my boiler stopped working so I called the home emergency number and they sent out an engineer the next day, he looked at the boiler and stated that the pump had gone so he fitted a new one all was fine and he gave me a readout of the boiler readings then after about five minutes the boiler went bang he turned the boiler off and then decided that the flue had collapsed and that if I used the boiler my 2 children would be killed so of course I was very scared. He took the fuse out of the boiler and told me he would phone the insurance company, I phoned the insurance the next day and they said they were waiting for a report off the engineer.this went on for over a week by this time I was getting desperate with no heating or hot water.they finally come back with a quote of £1950 because the flue liner had to be replaced as you can imagine I was a little shocked so I phoned my normal service engineer out for a second opinion he came out and did numerous tests on the flue and said in fact there was nothing wrong with the flue and the boiler was not only safe now but had been at the time of the first engineers visit as the carbon monoxide level was at 2ppm and the safe level was 50 I then looked at the first engineers printout and that also stated that the monoxide level was well below the safe level.as you can prob guess I put a formal complaint in but home assistance are now arguing that perhaps the boiler flue was showing faulty at first but when my engineer came out it was not faulty I have had to pay over £300 in engineers work to get a full safety check done all of which have come back that there is no problem with the boiler but Sheila's wheels are refusing to pay for any of my costs so what can I do now.

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Sheilas Wheels Engineer would have been Gas Safe Registered, so ask SW for the engineers full registration details and make a complaint about them.

 

You can find out from the Gas Safe people, how you can follow through with a complaint about the engineer.

 

http://www.gassaferegister.co.uk/footer/contact_us.aspx

 

You are wasting your time with SW complaining about the engineer. Only contact SW for the engineers details and then make a complaint to Gas Safe. It sounds like the engineers was wanting to create some installation work, perhaps for the company they work for.


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i should have said its an oil boiler so does he still have to be gas safe registered

thanks

kerry

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i should have said its an oil boiler so does he still have to be gas safe registered

thanks

kerry

 

The engineer or the company they work for should be registered with the appropriate body.

 

OFTEC ? http://www.oftec.org/


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they are not registered with oftec or gas safe and according to insurance he didnt have to be as oftec is not compulsory

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he is not registered with oftec or gasafe because according to sw he dosnt have to be

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he is not registered with oftec or gasafe because according to sw he dosnt have to be

 

If this is the case that SW's use unregistered engineers then SW's are responsible for the actions of this engineer. Get on the phone and make a complaint to the claims manager at SW's. The engineer may have just switched your boiler off, hoping to get some extra work, rather than suggesting that you get someone more qualified to fix the boiler.


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Have done that but they are unwilling to uphold a complaint because they believe that the engineers actions were correct even though its been proven that the information he gave me was false.they said that a flue could fail one day and pass the next, something which oftec said would not happen

Thanks

Kerry

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Write to Chief Executive of SW's making a formal complaint and threaten to take the matter to the FOS, as well as involve your local press and MP. How can someone at SW's respond to you, giving their unqualified opinion on a flue. It is just silly.


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Write to Chief Executive of SW's making a formal complaint and threaten to take the matter to the FOS, as well as involve your local press and MP. How can someone at SW's respond to you, giving their unqualified opinion on a flue. It is just silly.

 

Thanks for all your help, I will phone them first thing and let you know what they say.

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it gets worse my boiler has now broken again but they are refusing to come out or guarantee there original work because I haven't replaced the flue that didn't need replacing so I've now got no heating no hot water and no money because they haven't refunded my costs for getting out my engineer for a safety test I really don't know where to go from here.

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sheilas wheels are part of esure try emailing stuart.vann@esure.com with all the details, be polite but firm and state what resoloution you require, that should be the CEO email for esure


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  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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