Home assistance through Sheila's wheels

[kezcameg]

Hi all,

I have home emergency cover through Sheila's wheels and I've had a major problem with a recent visit by one of there engineers.

On the 30th October my boiler stopped working so I called the home emergency number and they sent out an engineer the next day, he looked at the boiler and stated that the pump had gone so he fitted a new one all was fine and he gave me a readout of the boiler readings then after about five minutes the boiler went bang he turned the boiler off and then decided that the flue had collapsed and that if I used the boiler my 2 children would be killed so of course I was very scared. He took the fuse out of the boiler and told me he would phone the insurance company, I phoned the insurance the next day and they said they were waiting for a report off the engineer.this went on for over a week by this time I was getting desperate with no heating or hot water.they finally come back with a quote of £1950 because the flue liner had to be replaced as you can imagine I was a little shocked so I phoned my normal service engineer out for a second opinion he came out and did numerous tests on the flue and said in fact there was nothing wrong with the flue and the boiler was not only safe now but had been at the time of the first engineers visit as the carbon monoxide level was at 2ppm and the safe level was 50 I then looked at the first engineers printout and that also stated that the monoxide level was well below the safe level.as you can prob guess I put a formal complaint in but home assistance are now arguing that perhaps the boiler flue was showing faulty at first but when my engineer came out it was not faulty I have had to pay over £300 in engineers work to get a full safety check done all of which have come back that there is no problem with the boiler but Sheila's wheels are refusing to pay for any of my costs so what can I do now.

[unclebulgaria67]

Sheilas Wheels Engineer would have been Gas Safe Registered, so ask SW for the engineers full registration details and make a complaint about them.

 

You can find out from the Gas Safe people, how you can follow through with a complaint about the engineer.

 

http://www.gassaferegister.co.uk/footer/contact_us.aspx

 

You are wasting your time with SW complaining about the engineer. Only contact SW for the engineers details and then make a complaint to Gas Safe. It sounds like the engineers was wanting to create some installation work, perhaps for the company they work for.

[kezcameg]

i should have said its an oil boiler so does he still have to be gas safe registered

thanks

kerry

[unclebulgaria67]

i should have said its an oil boiler so does he still have to be gas safe registered

thanks

kerry

 

The engineer or the company they work for should be registered with the appropriate body.

 

OFTEC ? http://www.oftec.org/

[kezcameg]

they are not registered with oftec or gas safe and according to insurance he didnt have to be as oftec is not compulsory

[kezcameg]

he is not registered with oftec or gasafe because according to sw he dosnt have to be

[unclebulgaria67]

he is not registered with oftec or gasafe because according to sw he dosnt have to be

 

If this is the case that SW's use unregistered engineers then SW's are responsible for the actions of this engineer. Get on the phone and make a complaint to the claims manager at SW's. The engineer may have just switched your boiler off, hoping to get some extra work, rather than suggesting that you get someone more qualified to fix the boiler.

[kezcameg]

Have done that but they are unwilling to uphold a complaint because they believe that the engineers actions were correct even though its been proven that the information he gave me was false.they said that a flue could fail one day and pass the next, something which oftec said would not happen

Thanks

Kerry

[unclebulgaria67]

Write to Chief Executive of SW's making a formal complaint and threaten to take the matter to the FOS, as well as involve your local press and MP. How can someone at SW's respond to you, giving their unqualified opinion on a flue. It is just silly.

[kezcameg]

Write to Chief Executive of SW's making a formal complaint and threaten to take the matter to the FOS, as well as involve your local press and MP. How can someone at SW's respond to you, giving their unqualified opinion on a flue. It is just silly.

 

Thanks for all your help, I will phone them first thing and let you know what they say.

[kezcameg]

it gets worse my boiler has now broken again but they are refusing to come out or guarantee there original work because I haven't replaced the flue that didn't need replacing so I've now got no heating no hot water and no money because they haven't refunded my costs for getting out my engineer for a safety test I really don't know where to go from here.

[labrat]

sheilas wheels are part of esure try emailing [email protected] with all the details, be polite but firm and state what resoloution you require, that should be the CEO email for esure