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    • Yes, my initial view is that @unclebulgaria67 is probably right and that because it was a magistrate's warrant, it would be the energy company that would have been in control of the situation directly. Unfortunately this will be much more difficult to deal with then dealing directly with Marston but anyway if you give us your details as requested, we can at least get Outlook from that direction as well. I'm also wondering about the position of your landlord in this. As you have taken up a tenancy in a particular property then I would have thought that one of the terms of the tenancy would be that you should be entitled to quiet enjoyment. Although the landlord may say that it is not their fault and it is down to the previous tenant, at the end of the day you have a contract with the landlord who has certain responsibilities. I think we may consider involving the landlord in this as well. You say that there have been letters addressed to the previous tenant. What have you done with those?
    • Yes please. We have certain direct access to Marston and we may be able to get someone to look at this at a senior level. Please email us as requested with your own contact details and name of previous tenant.   We can't guarantee any particular result but we can promise you that it will be looked at.
    • they say in letter dated 20/01/20 that the agreement was terminated on 30 July 2017 and cannot be terminated twice, so your VT request is invalid. startline issued termination or Default notices on the following dates: letter: 30/03/2017 termination notice  liable for payment: arreaers to date : £365.38 the balance of: £10,586.50 total: £10,951.88 7 days notice else ROG+sums outstanding. ....................... Letter: 11/12/2017 Default Notice nature of breach: instalments of £211.73 due 30th each month. action to remedy: payment of arrears £449.23 by 30-12-17 other info: payments to date: £5226.91 outstanding: £9351.89 less rebate: £2251.41 Amount Due: £7100.48 if you act before 30-12-17 and have paid £7056.90 you can VT. ............ Letter: 27-07-2018 Default Notice refs a dn dated:31/05/2016 - there is no such DN in an SAR return. nature of breach: instalments of £211.73 on 30th each month. action to remedy: payment of arrears £226.73 by 15-08-2018 other info: on or after date 27-07-2018 we shall terminate,withdraw possesion and recoversums due upon termination. total paid: £6250.91 outstanding: £7647.28 less rebate: £1590.47 Amount Due: £6065.81 if you act before 15-08-18 and have paid £7056.90 you can VT. ........................  letter: 01-10-2018 termination notice  liable for payment: arreaers to date : £325.06 the balance of: £6079.75 total: £6404.81 7 days notice else ROG+sums outstanding. ……………………...     NEW ORDER STATEMENTS.pdf Doc1.pdf
    • thank you.   have you had issues paying credit before you took any of these out?   i'e were you keeping a good handle upon your credit file and it wasn't shot with any defaults or payment markers during the period when you applied and were successful in getting any of this additional credit?   my thoughts are ...should the above not be the case and your credit worthiness was good... so couldn't p'haps introduce some irresponsible lending complaints in association to them … it might be an idea to give all your creditors the heads up that times are hard and you wish them to help you, as they are duty bound to do, by freezing interest and any penalty fees to allow you to ride out this present financial hardship till things improve ...   how does that sound...   dx  
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Hi

 

I have very recently received a phone call and follow up letter from a Debt Collection Agency

regarding an old bill that i know of with Vodafone.

 

I do not dispute the fact i owe Vodafone money

however i do believe the amount the DC Agency is suggesting is high.

 

I will be paying the money back when / if i can come to a reasonable agreement with them

but before that i would like some advise on obtaining information from them

telling me that the debt has been legally passed to them by Vodafone for collection

- i simply do not want to give my bank card details to someone who at present is unknown to me.

 

Is there a sample letter that i should be sending to request certain documentation before making a payment?

 

I read somewhere that i am allowed to ask for this sort of information

but is there any specific legislation i should call upon in the letter?

 

Any help would be appreciated.

 

Thanks

 

Shane

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Should the poster have Vodaphone in the title so that Lee can get on board?

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Hi

 

The debt is less than a year old - i believe i made the last payment approximately 9/10 months ago.

 

Thanks

 

Shane

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Hi Rebel

 

I had no reason not to deny the debt however i did state to the gentleman on the phone i disputed the amount.

 

He said we have posted a letter proving they have been assigned the debt by Vodafone however having received this letter today it's not really proof...its just a sentence stating they have been instructed by Vodafone to collect.

 

Thanks

 

Shane

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and i can send you the same letter and ask you to pay me.

 

you need a letter from vodafone stating which company will be collecting on there behalf


PHOTOBUCKET TUTORIAL IS NOW DONE HERE IT IS

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Hi Shane

 

Send a letter to Vodafone, send it recorded keep a copy, ask them to send you a receipt. You want any Penalty Charges you've paid taken off the amount they are asking. In the letter tell them how much your willing to pay and why you are disputing the total amount. Tell them you will only deal with them.

 

Just for the record I wasn't asking you 'deny' the debt, but I wanted them to provide the correct documentation.

 

So your saying to them, give me a bit more then the 'one sentance'.

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Hi

 

Thanks for the information. I will send a letter to Vodafone asking if i can deal with them. I do wish i just cancelled the mobile contract when i stopped using it...o well thinking like that now is my fault!

 

i hope i can deal with vodafone direct as DC Agencies are so shady!

 

Thanks

 

Shane

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Hi

 

Following on from the help given earlier..

.i have received another call from the Debt Collecting Agency and my god what a conversation.

 

He was clearly an arrogant person on the end of the line

and went into a line of we want a payment now over the phone

so we can set up an agreeable monthly re-payment.

 

I interrupted at this point and said i am not willing to make any payment to you

until i am satisfied that you have been legally assigned to collect the payments on behalf of Vodafone.

A simple enough request i thought

- most people like to know who they are paying right??

 

he then went into a verbal assault accusing my of not being able to manage my finances

and having a bad credit rating etc etc which to be honest flung me back a bit

considering i had only asked him to provide me with copies of information

that led to them taking the account on from Vodafone.

..this is not an unreasonable request is it?

 

because i was taking so long to pay i was incurring their charges.

my account was £440 ish and it had increased to circa £500 due to the delays with repayments etc.

 

that if i did not make payment tonight they would instigate the next step of issuing court proceedings to recover the money.

 

At this point i cut him off and said i am not being unreasonable in my request for the information

but again he cut me off with accusations of poor credit management etc etc.

He closed by saying they would get court proceedings out to me ASAP.

 

Thats how the call ended and to be honest i am fuming.

I dont suppose its just me who has had this kind of call

but surely they cant do this especially when i am only requesting such detail.

 

Any advise on how i can address this situation further would be greatly appreciated.

 

Thanks

 

Shane

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tell them you are recording even if you are not and that you have the right as the bill payer they will soon put the phone down


PHOTOBUCKET TUTORIAL IS NOW DONE HERE IT IS

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Hi

 

Following on from my post last night I have now emailed The Financial Ombudsman to instigate a complaint against Fredrickson International.

 

Do you think I should in any case issue them on the the 'prove it' letters or is their verbal threat of court action just that...a threat with no substance?

 

Thanks

 

Shane

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Hi

 

Following on from my post last night I have now emailed The Financial Ombudsman to instigate a complaint against Fredrickson International.

 

Do you think I should in any case issue them on the the 'prove it' letters or is their verbal threat of court action just that...a threat with no substance?

 

Thanks

 

Shane

 

It may be a threat with no substance - and a prove it letter at least puts the ball in their court.

 

DO NOT deal with them on the phone - send them a harrasment letter also, and refuse to answer their security questions on the phone in the meantime - or even better just say in writing only and hang up.

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Hi Shane,

 

From the information you've posted here I'm sure I can be of assistance to you here.

 

To enable me to access your account so that I can take a closer look at things for you could you email me your details by following the steps in our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once you've sent it you'll receive an automated reply with a reference number. Could you update the thread with this so I can make sure it reaches us and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Lee

 

I have been given a reference number from Vodafone of 4390724 - hope this helps?

 

Thanks

 

Shane

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Hi Shane,

 

Thanks for coming back to me.

 

I can confirm that I've got your email and will be coming back to you as soon as I can to discuss this further.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Lee

 

Thanks for the call earlier today. I am glad we have managed to agree a repayment from me direct to Vodafone.

 

I am very pleased that i do not have to deal with that shoddy debt management company again.

 

Thanks

 

Shane

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Hi Shane,

 

Thanks again for your time on the phone yesterday.

 

I'm pleased that we were able to come to an acceptable arrangement here with you and thanks for updating the thread to confirm that this is now resolved.

 

Take care.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thread title updated


Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

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Hi all

 

I have a well documented issue with a high profile telecommunications provider and in a final attempt to resolve the issue i am contemplating issuing proceedings in the County Court.

 

I have drafted a letter before action (using this sites template) and i was wondering if anyone would volunteer to review it for me prior to me sending it?

 

Thanks

 

Shane

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You want to post it up Shane or prefer to PM it to me? ( if the case is sensitive)

 

 

Regards

Andy


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Andy

 

I'd prefer to PM it to you. I'll do that now if you dont mind?

 

Thanks

 

Shane

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Ok Shane,

 

Firstly never pre warn the basis of your claim within a LBA. LBAs are for warning and intentions and seeking proporsition and summons are for pleadings.Im not sure if you are aware but we have a Rep on site here who may be able to defuse this for you before any action is required, Lee Vodafone Company Rep.I would PM him and get his attention and explain your problem and intentions firstly before any course of legal action.

 

Regards

 

Andy

 

Here is a link http://www.consumeractiongroup.co.uk/forum/member.php?260000-Lee-Vodafone-Company-Rep


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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