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    • Hi all, Unfortunately, I'm having a difficult time having recently bought a puppy with a pre-exisiting condition that I was unaware of. I found this forum after doing some research online and the feedback was really well-informed. I'd be really grateful for any advice from legal minds :)   My story (I've tried to keep it concise for clarity): I recently bought a puppy from a home breeder. They have never breed dogs before and aren't a licensed business. Our puppy was sold as having passed a full health check from Vets4Pets. Our puppy was £1,200. Two weeks after picking him up, I took him to the vets for his second vaccinations and a health check. At that point the vet diagnosed him with a "lingually displaced canine." This means that one of his lower canines is displaced and pressing into the roof of his mouth. Our puppy would have had his full set of puppy teeth by 6 weeks,  and his first health check was at 8 weeks. Therefore, this condition was either missed from his first health check, or ignored by the breeder. Either way, the condition was certainly present before we took ownership. It's a hereditary condition. I've had three quotes from different vets for removing the tooth which range from £350 from Vets4Pets to £1000-£2000 for a dental vet specialist. The hope is that, if the puppy tooth is removed early, the adult tooth will grow in normally. If it doesn't, however, the costs could be around £2,000 for treatment on his adult canine. I've given the breeder the time he asked for to consider his options. His final offer was a full refund if we return our puppy. This isn't something we want to do as we are already so attached to him. Legally, it would also create us significant inconvenience, as a replacement isn't forthcoming - or even possible. He has refused to contribute to the cost of treatment, admit any kind of liability, or give us a partial refund and allow us to keep our puppy.   From what I've read, tier two of the Consumer Rights Act 2015 may apply - and we could argue that a the return and refund offered would cause us 'significant inconvenience' and that the puppy was misrepresnted as healthy, and therefore a partial refund is in order. Again, any advice on whether I may have a case, if I take it to the small claims court, would be really appreciated.   Thanks so much.  
    • I'm sorry but I don't have a lot of time at the moment. Please will you read around the other Hermes stories – if you haven't done so already. There are some suggested letters of claim in those. We don't have a template for this and I would suggest that you draft your own letter of claim and post it here before you send it. Also, make sure that you read around the forum about taking a small claim in the County Court and that you know all the steps. You can be certain that you will have to issue the papers. You can be certain that Hermes will ignore your letter of claim and they will only start taking you seriously once you have issue the court papers. This means that if you send the letter of claim giving them 14 days then on the fifteenth day you must issue the papers. Otherwise don't bother. Don't bluff. Be aware of your risk factors – which are that if you lose, then you won't get your money back and also you would have lost your claim fee – and if they push you to pay an allocation fee – which is quite likely – you will lose this as well. For the present claim fees and allocation fees, please have a look at the court services website. However you are probably looking at something in the region of about hundred pounds or so all told for a claim of this value. If you succeed then you will get your money back, plus interest plus your costs. We do our best to advise you here that you have to realise that the end of the day it is your risk. As I've already said, it is an extraordinary industry – because they will do it – which requires you to pay delivery fee and then if they don't carry out their side of the contract for some reason rather they don't have to offer any redress to you at all – often on the basis that you didn't ensure them against their own negligence. This is an extraordinary state of affairs. The whole industry does it this way and it seems to be a culture which has been accepted for a long time – maybe 30 or 40 years – so that now consumers think that that's the way it is. It's really quite surprising that this hasn't been directly addressed in legislation – but it hasn't. Instead you will have to fall back on the unfair terms provisions in the Consumer Rights Act. Post a draft of the letter of claim and we'll have a look at it later on
    • I agree. They are putting you back in the position you'd have been if they'd said what they should have ( "We can upgrade you to Sky Q. You'll need a new dish to use Q. If you want to revert to the non-Q system in future it'd need to be a 'hybrid' dish that supports both".)   I don't think you can realistically expect more.
    • but not related to this a/C  i bet the sar will reveal the real truth of what the balance really is made of.   even if this did result in a speculative DCA court claim. we don't lose many OD claims here.   dx  
    • yes they will and the contract if they request a further hearing.   .......................   n244 .......   i do not believe the claimant had a valid and paid for contract covering the year of the offence with the land owner or their agents.   i do believe the Claimant ANPR System had the relevant council planning permission to be used or erected on poles at the site.   i do not believe the Claimant signs at the site neither had the required council planning permission nor suitably conveyed the legal terms of any contract the driver at the time of parking could ever be able to agree to by reading them.   i claim the cost of my set aside fee from the claimant should i be successful.    
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not again

Washing machine two months out of warrenty.

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I bought a washing machine from Comet that continued to repeatedly break down, eventually they replaced it, I put some more cash towards a better machine.

It is an Indesit PWDE 8148s. It is 14 months old.


Today it had a catastrophic electrical failure, probably the main PCB board. Also the heater element has blown and the door handle has snapped off. The door handle is integral to the door and the whole door will need replacing.

At no time has the machine been abused, it has been de scaled every month or so.


I called Indesit who told me, and I quote ''thats just the way it rocks'', they have now sold me a 1 year warranty for 14.99 a month for 12 months and are coming to fix the machine tomorrow evening.

If they cannot fix it they will replace it.


My question is this, should I be expected to pay this money after just 14 months or can I expect a washing machine/dryer to last longer before needing major repairs?

I quoted the sale of good act to Indesit and they told me it doesnt apply to them , it is down to Comet (who are now no more) to abide by this act.


Is there anything I can do?


Can I have them fix it then cancel the 1 year warranty? they told me to do this would cost £104 which would be cheaper than getting the machine fixed by one of their engineers, it still has a 5 year parts guarantee.

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I brought a TV from comet a week ago it lasted 7 days and does not work

comet wont fix it

manufacturer wont fix unless i pay estimate stands at £254


I think with the circumstances of comet the 15 quid is a deal!!!

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Hi not ,


Am I reading this correctly the Product is 14 Months old and has failed it has a 5 Year Parts Guarantee .


You have contacted INDESIT (as COMET the Seller is basically dead ) who have now sold you an additional 1 year Warranty @ £14.99 per Month which works out at £179.88 .


Or is the 5 Parts Guarantee now included with this additional £14.99 per Month you have now signed up to .


If that is the case after 1 year you would only have a Labour charge to pay if the product fails within the next 5 years ?


They are now going to attempt a repair if they cannot they will replace the Propduct .



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Yes the washing machine was under a 5 year parts guarantee however if they came to fix it even though the parts were free the fee for labour was 120 quid , they told me if it could not be fixed I would still have to pay and end up with an unfixable washing machine.

For the extra few quid I could get an extended warranty period in which labour and a replacment machine would be covered, replacement being in the event that the machine was beyond economical repair.


The technician has just left, he found a broken door, broken power relay module , broken main board, broken heating element, broken vacuum tube to the pressure switch, door seal among other things including a suspect motor.


This all seems a bit much for a 14 month old machine doesnt it? They are basically replacing 75 percent of all the electric components inside the machine, and they still see this as an economical repair?:!:


A leaking hose I would expect, but not a list of faults on major components such as this.

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This was the web page that led me to their service dept, the 89.99 when you talk to them is really £120 or there abouts, then option 2 is to pay 14.99 a month and have the full extended warranty, although it was not worded like this.

In fact it was very confusing , especially when we were talking about costs.

Put www in front of the address below.


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Hi not ,


Yes saw the link all rather confusing .


The Engineer will fit whatever parts are required to get the machine working again , which is what he has done .


I still do not think it is correct that you are so much out of pocket with a 14 Month old appliance " Fit for Purpose" "Reasonable lengh of Time" what an expensive joke I dont even know where SOGA could fit into this one now .



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