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berrod

Incorrectly Cancelled Policy

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I spoke to one of Hastings advisers and he informed me that my policy had been cancelled 2 months shy of its renewal , he also mentioned that when the payment was due to be taken the direct debit was rejected which I agreed with him that my pay was not credited to my account until the day after due to an administrative error. Although apparently it is normal Hastings practice to put the payment through a second time which was stated in the letter which I have in my possession from Hastings the adviser assured me that the payment was again rejected. I have contacted my bank and they informed me that no payment was attempted from Hastings either by direct debit or debit card. When I subsequently contacted another Hastings representative after I had discovered that the policy had been cancelled I was informed that it would not be possible to re-instate the policy even though I offered to pay the remaining two months balance and even more frustrating is that the representative offered to waive the £55.00 cancellation fee if I took out a new Policy with the Sales Department. Not only has Hastings acted completely without concern for their customer knowing the additional strains put on us serving military personnel at this time during the Olympics but now without the no claims bonus to which I am entitled my insurance is costing an extraordinary amount.

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Hi berrod, Thanks for taking the time to post about your experience. I am sorry that you are unhappy with the way we have handled the cancellation of your policy, I would like to help you get this matter resolved. Can you please send your policy details to me directly so that I can investigate what has happened. socialmedia@hastingsdirect.com Many Thanks, Jamie

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