Jump to content


  • Tweets

  • Posts

    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
    • This is simply a scam site.  It's been shown to be a scam in the national press and on national TV. Please fill in the the forum sticky and upload the invoice you've received. In fact what you have is an invoice, not a fine, a private company doesn't have the power to issue fines.  
    • Moved to the Private Parking forum.
    • Good afternoon, I am writing because I am very frustrated. I received a parking fine from MET Parking Services Ltd , ( Southgate park Stansted CM24 1PY) . We stopped for a quick meal in Mcdonalds and were there fir around 30 mins. We always do this after flights and never received a parking fine before.  Reason: The vehicle left in Southgate car park without payment made for parking and the occupants southgate premises. they took some pictures of us leaving the car. i did not try and appeal it yet as I came across many forums that this is a scam and I should leave it. But I keep getting threatening letters.  Incident happened : 23/10/2023 I did contact Mcdonalds and they said this:  Joylyn (McDonald’s Customer Services) 5 Apr 2024, 12:05 BST Dear Laura, Thank you for contacting McDonald’s Customer Services. I’m sorry to hear that you have received a Parking Charge Notice following your visit to our Stansted restaurant.   We've introduced parking restrictions at some of our restaurants to make sure there are always parking spaces available for customers.   We appreciate that some visits such as birthday parties or large group visits might take longer and the parking restrictions aren't intended to stop this. If you think your stay will exceed the stated maximum parking time then please speak to a manager in advance.   Your number plate is scanned by our Automatic Number Plate Recognition (ANPR) system when you enter our car park, and then again when you leave. If you have overstayed the maximum time allowed, you will not be notified straight away- a Parking Charge Notice will be sent to you via the post.   If you feel that a Parking Charge Notice has been issued in error, please contact our approved contractors who issued the charge in order to appeal the charge. Unfortunately McDonald's are unable to revoke parking tickets- the outcome of the appeal is final and cannot be overturned by McDonald’s.   Many thanks for taking the time to contact McDonald’s Customer Services.   Can someone please help me out and suggest what I should do next?  Thank you 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Sigma claim form - M&S CC.- help


Gallahad
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4047 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Having agreed an extension date for my defence as the 28th January and informed the court. There are now only 13 days left, and they have still failed to comply with my CPR request, I do not have the 14 days allowed under CPR rules to consider my defence. I would be grateful to any suggestions on what course of action should I now pursue.

G

Link to post
Share on other sites

  • Replies 147
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

If the summons was dated 5th Dec 2012 you have already had 56 days...not sure what you are requesting G?

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Hi Andy, Sigma initially agreed to an extension of 14 days from when they complied with my CPR. I then pointed out to them that that CPR rule 15.5 only allowed an extension of 28 days. They then agreed and stated the extension date to be 28th January and I informed the court by email. I was under the impression that my CPR 31.14 request had to be complied with in a time span that allowed me 14 days to consider my defence. I hope that clarifies.

G

Link to post
Share on other sites

Yes and no the claimant is not at liberty to respond to anything until further into the process...CPR requests are just that...... Civil Procedure Rules...... but not mandatory.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Well that's were so many go wrong Gallahad...a defence is not based on undisclosed documentation alone there must be a dispute or reason as to why you defaulted in the first place.Agreed documentation can clarify total claimed/due process followed etc but it wont be accepted as a defence with merit purely for the reason of " they did not respond to my CPR request therefore that is my defence"

 

Don't ask for documentation and pray there may be faults with it or they cant disclose it.......then submit a defence based on that fact.Most DJ will not accept it..the defence has no merit.

 

Balance the defence with requirements to quantify and check and justified dispute.If you don't it will be obvious you are either using none disclosure or looking for a legal loophole to avoid a debt you owe.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Thanks Andy I take on board what you are saying I am basing my defence on the agreement supplied to my CCA request did not contain the prescribed terms required for a CCA agreement. M&S have insisted that I was handed the terms and conditions at the time of signing. however I know i was only ever hand the one document. In addition I have never received a termination notice. These are the reasons I need copies of the documents they are basing the claim on.

G

Link to post
Share on other sites

Thanks Andy I take on board what you are saying I am basing my defence on the agreement supplied to my CCA request did not contain the prescribed terms required for a CCA agreement. M&S have insisted that I was handed the terms and conditions at the time of signing. however I know i was only ever hand the one document. In addition I have never received a termination notice. These are the reasons I need copies of the documents they are basing the claim on.

G

 

 

This is what you have to base your defence on then Gallahad.

 

You need to assert that your s78 request was not fully complied with and the documents produced have no prescribed terms as per the Consumer Credit Act 1974.

 

That despite their assertions that you were provided with these at the time of signing, you deny this.

 

I cant remember if there was a Default Notice and if there were any problems with that ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Thanks CB yes there were problems with the default notice as it was dated 23/6/2009 and received on the 1st July 2009, it did not state a date for remedy but contained the wording " In order to remedy the breach, you must pay the total arrears of £xxxxxx within 14 days of the date of this notice". This only me only 6 days to remedy whereas I believe i was entitled to 14 days. I have retained the envelope in which this was sent. As I see it my defence has 3 prongs

1. No prescribed terms as per the requirements of the CCA act 1974.

2. A faulty default notice.

3. No termination notice.

As this obviously bears out my need for them to to comply with my CPR 31.14 request.

G

Link to post
Share on other sites

that yes that DN is invalid

 

read this:

 

 

opps was the wrong link

 

now ok

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi Andy, Sigma initially agreed to an extension of 14 days from when they complied with my CPR. I then pointed out to them that that CPR rule 15.5 only allowed an extension of 28 days. They then agreed and stated the extension date to be 28th January and I informed the court by email. I was under the impression that my CPR 31.14 request had to be complied with in a time span that allowed me 14 days to consider my defence. I hope that clarifies.

G

 

afaik, there is no such specified 14 day time span in 31.14 (apart from the 7 days inspection 31.15). cpr 15.5 allows for an extension to the def deadline extension to be agreed up to 28 days, something which is offered when using the 'template' 31.14 letter should they want more time.

the request in that letter for furnishing 14 days before any agreed new def date is a request re reasonableness in the circumstances (eg after the waiver of the 7 days). (imo, the 31.14 letter should be more specific say something along lines of; if want/need more than 7 days, will agree a further 14 days from then, provided agree def extension to xx/xx/xx (28 days), and to confirm etc)

they could turn up at court with the docs (but if they do, could then ask J for an adjournment to consider).

but, any failures by a resourceful claimant to comply with the rules should be pointed out at some point to the court and should be taken into account by the J, particularly re any costs, (and poss applied on depending on its nature), though as andy says failure of 31.14 compliance is not really a defence in itself/on its own.

Edited by Ford
Link to post
Share on other sites

Thank you Ford for that explanation. The problem I have is because the POC is not clear, I have had only one account with M&S which has been in dispute since 2009, and as such should not have been sold on. Without sight of the documents I cannot be sure this is the account I am defending.

G

Link to post
Share on other sites

see if they come up with anything up to near your new def deadline, 28th? if not already, could double check with court re that date just to be sure?

otherwise, pretty much as per #23, as citb and dx have also mentioned? plus anything else?

have a read around similar threads re 31.14 and the types of defences

Edited by Ford
Link to post
Share on other sites

the account seems likely to be yours from what you say.

but, as mentioned, there are the statutory requirements mentioned anyway that claimant should satisfy before any court enforcement.

Edited by Ford
Link to post
Share on other sites

http://www.bailii.org/ew/cases/EWCA/Civ/2008/59.html

 

The second matter is that, subject to my first comment, the expression "mentioned" is as general as could be. This is not to my mind intended to be a difficult test. The document in question does not have to be relied on, or referred to in any particular way or for any particular purpose, in order to be mentioned. Subject to Mr Lightman's second point, that the mention of a document within CPR 31.14 amounts to automatic and absolute waiver of privilege in it, which if correct would give to that rule a most important effect, I do not see why there should be need for a strict approach to a request for inspection of a specific document mentioned in one of the qualifying documents. The general ethos of the CPR is for a more cards on the table approach to litigation. If a party thinks it worthwhile to mention a document in his pleadings, witness statements or affidavits, I do not see why, subject as I say to the question of privilege, the court should put difficulties in the way of inspection. I look upon the mention of a document in pleadings etc as a form of disclosure. The document in question has not been disclosed by list, or at any rate not yet, but it has been disclosed by mention in what, for the purposes of litigation, is another important and formal category of documents. If so, then the party deploying that document by its mention should in principle be prepared to be required to permit its inspection, and the other party should be entitled to its inspection. What in such circumstances is the virtue of coyness?

 

 

Backed up by http://www.bailii.org/ew/cases/EWHC/TCC/2009/1033.html

 

M1

Link to post
Share on other sites

Hi Mi, I must confess I have never considered coyness as a virtue but i do consider my rapidly depleting grey cells a handicap. My brain has now entered the confusion zone and I will need this coming weekend to try to absorb and fully evaluate my current position. I do appreciate all the help given and time spent by the forum members thank you all.

G

Link to post
Share on other sites

Having been evacuated from my home for 3 days due to a serious gas leak and risk of explosion I have not had the time I would have liked but here is my defence which must be entered this week.

 

1. The account was in serious dispute with M&S and should not have been sold on while in dispute. ( I believe this is against the guidelines of either the OFT or FSA would apreciate any reference to this)

 

2. M & S failed to fulfill my request under statutory CCA S127 request.

 

3. The default notice served under section 87(1) of the consumer credit act 1974 failed to meet meet the requirements of the act stipulating 14 days to remedy the breach.

 

4. No notice of termination was sent.

 

5. I am sure I was not given a copy of any terms and conditions at the time of signing the agreement in the store.

 

I would greatly appreciate any advice on the wording of the above.

G

Link to post
Share on other sites

Needs a little work Gallahad.

 

Point 1. wont work...disputed debts are the major reason for assignment.

Point 2 Good that's valid defence

Point 3 Good that's valid defence

Point 4 wont work most DN,s act as the TN very rare companies issue a separate TN (excluding HP)

Point 5 comes under point 2 but hardly a show stopper when used as a defence.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Absolutely if they have not complied with Pre Action Protocol PD Annex B

 

http://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

G

and, when expanding on those points, could if applicable add where appropriate a short line about them failing to comply with your reasonable and legitimate request for the required docs under cpr 31.14, despite giving them more time.

Edited by Ford
Link to post
Share on other sites

The second matter is that, subject to my first comment, the expression "mentioned" is as general as could be. This is not to my mind intended to be a difficult test. The document in question does not have to be relied on, or referred to in any particular way or for any particular purpose, in order to be mentioned...
plus 'Thus, in brief: the definition of "document" is very broad...' etc

 

in general, that case #66 could be particularly useful as sometimes claimants say in response to 31.14 that they have not specifically mentioned or referred to a particular doc/agreement etc :)

Link to post
Share on other sites

My Defence.

 

1. M& S failed to supply a copy of an executed agreement (application form) that contained the prescribed terms as required under CCA act 1974 section S.*127 (3), made under a*statutory CCA S.78 request.

 

2. M& S stated that a set of terms and conditions applicable to the agreement (application form) were supplied at the time the agreement was signed, I deny that this happened as I have a very clear recollection of the day and the process. In addition the signed copy of the agreement (application form) they did supply included the wording “*Your right to cancel Once you have signed this agreement, you will have, for a short time a right to cancel. Exact details of how and when you can do this will be sent to you by post by the creditor.*“

 

3. The default notice served under section 87(1) of the consumer credit act 1974 failed to meet meet the requirements of the act stipulating 14 days to remedy the breach.

 

4. The claimant failed to meet the requirements of Pre Action Protocol PD Annex B by failing to send a letter before action.

 

5. The claimant failed to respond to my request for documents under a CPR 31.14 mentioned in their POC having been given an extension of 28 days to do so.

 

6. The small print presented on the signed application form (agreement) is not clearly legible.

 

7. I would like to request the court allow me the opportunity to amend my defence should the claimant eventually meet my CPR 31.14 request.

 

Any comments or suggestions would be much appreciated.

G

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...