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denby87

very.co.uk National debt recovery

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hi guys

 

i originally spend £300 at very.co.uk and fell behind with payments balance now £950 after interest and charges

 

i am currently paying them £140 a month (£35 weekly) however every time i look at the statement i am getting charged £50 interest and charges and even £12 debt recovery phone call :evil:

 

at this rate i will never clear this balance

 

i spoke to very about getting interest frozen put they referred me to NDR , what are my chances of getting further interest frozen on the account?

 

and surely they cannot charge me £12 because they called me?

 

thanks

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You should make a start on reclaiming those charges - do you have all the statements showing these ? If so, use one of the CAG spreasheets and send in your claim.

 

If not, you will need to send a Subject Access Request in order to obtain the statements.. then you can complete the spreadsheet :)


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hi

 

thanks for the reply

 

who do i send this to? very or NDR? NDR are the people im speaking to regarding payments

 

i have 14 online statements but i guess i will need to request all the as you suggest

 

do you also have a link to the spreadsheet i would use once i have these statements?

 

and is there really a chance i can get all these charges back?

 

thanks

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Hi

On the assumption that the 14 statements you already have do not account for all the charges you could send a SAR to Very. NDR won't have all your data.

This is the link to a generic SAR

http://www.consumeractiongroup.co.uk/forum/content.php?552-Data-Protection

 

Once you have all the statements, use this to help you work out how much they owe you.

http://www.consumeractiongroup.co.uk/forum/content.php?757-Interest-Tutorial-and-Spreadsheets


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