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Issues with Child Tax Credits - Compliance Letter

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Hi, I phoned the Child tax helpline today to make the following changes to my claim,


Childcare costs to be reduced to nil as no longer paying childcare


Change address


I was told that I couldn't make the changes as the system wouldn't allow them to as my claim had been passed to another team as a letter had been sent out to me.


I didn't receive the letter and we are due to move house tomorrow which is why I was calling to update my claim.


They gave me a number which I called and they are checking my childcare payments.


I have to admit I stopped paying childcare at the beginning of September, but didn't tell them until I called today and spoke to the compliance team.


I am really worried as I have read on the internet that you can go to jail for overpayments, is this true? I have never done this before and I have certainly learn't my lesson.


The person I spoke to was really nice and just said that I must keep them informed. She also phoned the previous childcare provider who confirmed that I paid up to the end of Sept,but I am still nervous.


Has anyone been in a similar situation.



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Hello and welcome to CAG.


I don't think you're going to prison. :) You'll have to repay the overpayment though. I would wait for their letter and then ask us if you need any help with it.


I expect the guys will be along with comments for you, but you could also read around the forum for other threads on child benefit.


My best, HB

Illegitimi non carborundum




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Hi , what was your outcome as I have a compliance letter and need to ring them

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