Jump to content


Yet More Disgusting Natwest Delaying Tactics regarding PPI Reclaiming

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2506 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts



I sent a claim about mis-sold PPI to Natwest which was delivered and signed for on 7th September.


I received a reply on 17th September asking for proof of my new address.


I sent this by return of post and it was delivered and signed for on 18th.


I hadn't heard anything after 8 weeks


i rang RBS who said there was no record of any mail being received.


I was advised to take the info into a branch and ask them to fax it through.


I did this and stated that as they had exceeded the 8 week deadline I wanted a reply within 14 days.


I received the standard letter advising that the complaint was being investigated.


After 3 weeks I called again and was told that as they did not receive the proof of address until 21st November this was when the clock started ticking.


Does anyone have an email address for the CEO of RBS so I can make a complaint?


Thanks in anticipation




Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...