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suvin50

Yet More Disgusting Natwest Delaying Tactics regarding PPI Reclaiming

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Hi

 

I sent a claim about mis-sold PPI to Natwest which was delivered and signed for on 7th September.

 

I received a reply on 17th September asking for proof of my new address.

 

I sent this by return of post and it was delivered and signed for on 18th.

 

I hadn't heard anything after 8 weeks

 

i rang RBS who said there was no record of any mail being received.

 

I was advised to take the info into a branch and ask them to fax it through.

 

I did this and stated that as they had exceeded the 8 week deadline I wanted a reply within 14 days.

 

I received the standard letter advising that the complaint was being investigated.

 

After 3 weeks I called again and was told that as they did not receive the proof of address until 21st November this was when the clock started ticking.

 

Does anyone have an email address for the CEO of RBS so I can make a complaint?

 

Thanks in anticipation

 

 

suvin

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